Got here at 9:30 for my 10 am appt. Was taken back at around 10:50 (10 am appt) where I overheard…read moreone person who had already gotten a mammogram and was waiting on ultrasound and said she had to leave because she couldn't be any later to work. After my mammogram I waited for the ultrasound where another person had to leave between these two services because she was also so late for work. 2 people missing diagnostic exams because the examiners were so far behind. And that's just in the 2.5 hours I was there! I understand imaging places are understaffed but to already be running a full hour late at 10 am is terrible planning. Two women leaving between two imaging sessions because they couldn't be any later to work is terrible health care administration. I have to come back in 6 months and I'm going to try and find a location that isn't run this poorly. Wish me luck!

This is the WORST PLACE for Service. I don't know how TGH puts their name on this stupid place!!!…read more15 people sitting at desks, on cell phones, talking to each other & the line is seven people long with only ONE person for a receptionist. Then they call my number... 504 at window 7, & the lady named ESTHER says... I didn't call anybody... then goes around in circles, then sits back down with my paperwork like it was SOOOO MUCH fkn work. Sorry to take your free work time away from you. Then she has an attitude like she was bothered to do the work. I will NEVER come back to this fkn place!!!! The staff & management SUCKS!!!! Get a makeover & fire a bunch of MF's to regain control of your "Professional" business. TGH.... a leader in medical technology.... with this place thats absolutely a sh!t hole. I WILL AVOID THIS LOCATION AT ANY COST!!!!!!!

I have never been to a MRI place that promises to provide their customers a copy of their record at…read moretime of service and does not comply. For any New Patients going to Park Place ask for a copy of your CD/records before leaving the office. Apparently if they send records to the doctor who ordered the images that is considered your copy and it's your responsibility to get it from your doctor. I have never heard of this before. They will try to charge you $25 for any additional copies. Office Experience was aggressive and rude when I asked for my own copy. They were not happy when I asked for documentatuon in writing of their $25 policy that I filled out for patient services for the images. They said they didn't need to have it writing because it's their policy. They said it would take "awhile" for them to duplicate my records. Even behind their glass partition they were giggling , talking about the super bowl and had me wait for over a half hour before receiving my own records.

I have been to many MRI facilities over the years. From the time I walked in to the time I was…read morefinished was a fantastic experience. Truly amazing and highly recommend Park Place MRI. Gina is an amazing person who truly cares about the patients. This office has a wonderful staff and truly the most professional facility I have been to. VIP experience from all aspects of the team! Outstanding!!!!!

I had to have an MRI for an upcoming procedure, and went to Akumin for it (Tampa location). I had…read moreworked with Akumin (Wesley Chapel) a couple of years ago on a different issue, and found them to be excellent. That excellence continues to be present here, both in the office staff and the technologist that did the MRI. Sady (Sadie?) was wonderful on going through my paperwork and making sure everything was correct. She made me feel very comfortable and welcome. The Technologist was careful to make me as comfortable as possible, and explained what was going to happen, before and during the procedure. Excellent care! Prices are very reasonable also, along with the great service. Highly recommended!

Absolutely terrible experience. I spent almost an hour scheduling my appointments and was even…read moreasked for my weight, yet they still scheduled my MRI on a machine I didn't fit in. I had to reschedule for the Palm Harbor location a week later. When I arrived, the front desk insisted I had the wrong date and time--until I showed them their own confirmation text and they suddenly realized they had double-booked the machine. No apology. After the test they said the CD with my images would take 3-5 minutes. I waited over 15 minutes only to be told the employee went to lunch and probably forgot. Three days later my sister tried to pick it up (her name was already left there) and the staff refused to listen--even though the CD was literally sitting at the desk with her name on it. Completely disorganized and terrible customer service. I can only hope the technicians performing the scans are more competent than the front desk staff. The irony is that they have a memo on the front desk window reminding patients to be respectful because it's a healthcare facility--maybe the staff should read it too.

I had my annual mammogram today at 8:30 this facility and the technician treated my exam as if it…read morewas not important. She greeted me and told me what to do to prepare. During the exam she did not tell me to hold my breath when the machine was going. I asked her why didn't she tell me and she said oh it looks good. What?!?!? I also do not feel she situated my breast in the machine accurately either. Mammograms are critical to detection and her half hearted exam does not make me feel secure in my results. I do not trust her reading my results or my result at this point. I have gone here for years and never experienced this lack of thorough service before. I have tried to reach a manager but everyone keeps sending me back to the switch board. I will give them a call first thing tomorrow morning. P. Jackson

This last appointment took longer then usual due to a shortage of help becos it was the start of…read moreMemorial weekend but everyone was very apologetic and very nice, they took the time to explain everything to me which was all good. I have been going there for many many years and I would not want to go anywhere else.

Susan is AMAZING! She is so thorough and gave us incredible pictures of our twin girls as well as…read moretons of very detailed information about our girls' growth and fluid levels. We have had a lot of traumatic ultrasound experiences and she made the whole process easy, engaging, and stress-free. She is incredibly knowledgeable, warm, friendly, and informative as well as prompt in the scheduling process. Could not be more grateful for our experience and will continue to recommend her!

Susan was more than we could have imagined. She was so thorough and full of so much detailed…read moreinformation. We learned so much more during our time with Susan then going to our ultrasounds at the doctors office. One of the first pioneers in the 3D/4D ultrasounds gives her so much knowledge and insight. You will love your time with Susan and all pictures she captures!

I had the same issue that someone else shared here. I arrived early (as requested) to the address…read moreprovided to me when I scheduled my imaging appointment. The address takes you to an empty lot on the other side of the hospital complex. I had to call (with a long hold to speak with someone) to get help in getting to them and to let them know that I was here. Navigating this hospital is awful, lacking in appropriate signage; only one lane gets into parking garage but by the time you see that it's too late. Once I finally made it inside I was late and they said that I was welcome to wait but they were busy and my appointment was missed. The staff seemed to know exactly where the provided address took me but showed no empathy in a problem caused by BayCare's scheduling team. This is an unorganized mess! You want us here early but provide inaccurate information; and to make it worse, you are aware that of this problem with the address. You cannot keep your schedule so filled that you are unable to correct your own errors. I took this appointment because they had the availability I needed but they were unreliable and missed the mark.

I had 2 CT Scans at the Baycare Radiology in the Medical Arts Building in Tampa, the first one took…read moretwo weeks to be read by a radiologist, the second one 1 week and it was only resulted because I called. I used to work for a medical practice that uses Baycare and I know it only takes 24-48 hours to get results. This is unacceptable, CT scans are ordered when there could be serious medical condition and a patient should be taken care asap, these results are important!!!

Canceled my appointment twice and told me only 15 minutes in advance. I recommend going to a…read moredifferent location.

This technicians where great the customer service was not. When I was being treated they made it…read morecomfortable.

I have visited this facility many time. Everyone has been efficient and friendly…read more I have never had a bad experience.

Had an an appointment at 9:45 am for mammogram. Walked into lobby and NOT ONE person acknowledged…read moreme! I went up to one of four ladies working behind a computer and said "hi". She barely spoke and told me to have a seat. I asked if she needed my name and she oh, your last name. The only reason I'm giving two stars is the sweet lady, Sherry, who took me back.

Excellent care from reception, lab, imaging, and the providers upstairs. They are compassionate and…read morereally listen to your concerns, and come up with an action plan. Super convenient to have all services in one building close to home. Parking is easy.

I love the ease of this location! They offer imaging services on the first floor and doctors…read moreoffices are located on the second floor. There was a sign that walk-ins are welcome for imaging. No appointment required. I love my doctor here I am always seen on. time. The building is new the furniture and rooms are comfortable and welcoming. The front reception staff is friendly and you are checked in quick and timely! There is a lot of parking, it is a little deceiving from the front, parking and entrance is located in the rear of the building.

They were actually pretty quick, was done 20 minutes after my appointment time. Appreciate it!read more

Front office staff was great. My pregnant girlfriend had an ultrasound today. (1st time parents) We…read morewere called to the back and as the ultrasound started I was told I couldn't video my own child's ultrasound. Apparently due to a HIPPA violation.. I work in the medical field and I know exactly what constitutes a HIPPA violation and what doesn't. Honestly, I didn't plan on doing a review or anything like that. But I heard the comments you both made as I was waiting for my girlfriend to use the restroom.. both of you need to brush up on your HIPPA training, and be better healthcare clinicians.