I wish I would have been smarter in researching this place before using them. They just deceive and try to money gouge you. Santino helped me today and tried to deceive me and belittled me.
I originally bought new tires from them because the place I was going to go was closed and I needed tires faster at that moment. I bought tires from them approximately 2 months ago.
I went in today after having got a flat on the highway when headed to the Springs. I was in the Springs driving up to the Academy exit when my tire made itself known as flat. I had no prior signs that it was flat and the location I was in, it was extremely unsafe to pull over due to construction. I got a spare on it and made it safely to Texas Tires to get the replacement covered by the warranty. He told me that it was under negligence but his manager approved them changing it anyways. I asked him how I was negligent. I have had flat tires before on the highways and can recognize the signs in time to pull off, this time I had no signs. He in a off handed way accused me of being deceptive so I asked him how I was to notice it sooner next time, and he said "don't drive on a flat" and repeated it many times. I told him once again I did not have signs of a flat, had already driven 40 miles with no indication of a flat that I must have picked something up on the highway. He belittled me by saying "well let's go to google" with an attitude and googled it. He read off indications of a flat that I am already aware of, and I told him once again that I had none of those signs. So I asked him for signs I may I may have missed, and he finally said that he had no idea because he had never had a flat tire. Then continued to say it was still negligent because I had driven knowingly on the flat to a SAFE spot off an exit I was already next to. I told him it was a massive safety issue due to construction to stop where I was, and he belittled me by saying " well we weren't there to know, and many people have to pull off the side to change a tire all the time". He was still not getting the fact that I would have been hit if I had pulled off in that spot, regardless if I had gotten out of my vehicle and didn't care about the explanation. So he went out to check out the tire more and called me out. He pointed out the damage on the inside and such. Then, after he put the new tire on, he called me out again, claiming I must have hit the side of my tire because my rim was "so damaged and leaking air"... and pointed to a area that had been there for years with no issues and nobody ever saying anything to me. I told him that it had been there for awhile with no issues, and if it was to cause an issue why didn't they say anything when they put these tires on originally. He claimed it couldn't have been there before because it would have gone flat sooner than two months later. And insisted I had hit something, although I told him I had not. I told him I would have known if I had hit something like a curb and he tried to claim you don't always know, that he hit curbs without knowing. I told him that's something pretty big thing not to notice, and I KNOW I had not hit something. Then in attempts to continue to try to deceive me and keep it going, he PULLED THE TIRE away from the rim, intentionally letting air out and claiming that it was damaged and needed to be replaced... for $900. Then pulled the stem aside claiming a leak... at the hole where it enters. He tried selling me the $900 rim as if it were "easy" and affordable with monthly payments and tried to make it sound hard to replace another way. Saying I would need to go look in a scrap yard and bring it back to them to replace. So I went to call Colorado Tire, talked to a guy there who was kind and referred me to their 40th location. Santino came back and was waiting for me to get off the phone and looked concerned and asked if I found a rim. Then he referred me to a guy he wanted me to go to and said this was a mobile business, and he just saw them while they drove by. I called the Colorado tire at the 40th location and went by there. Checked all my tires and vent the rim into the proper position for ...$15 dollars. And at Colorado Tire all of them emitted such a sweet kind nature. Never go to Texas Tire, they will deceive you, go to Colorado tire where they truly want to help. read more