Excellent service provided by our new friend, Hope. Violet Crown rocks! Hope rocks! Highly…read morerecommended.

Awful theater. No parking besides $30 garage. Air conditioner DOES NOT WORK. Ceiling leaks on your…read morehead while watching a movie. Disgusting. I wouldn't recommend this theater to a soul.

We saw a screening of Devil Wears Prada 2 sponsored by AARP…read more The seats are comfortable and popcorn is fresh.

First off.. My seat was dirty, covered in someone's earlier spilled food. Nice theater though. I'm…read moreone of those people who believes you shouldn't have to watch a ton of advertising for insurance, plumbing, window treatments, ect ect.. when you spend $60 to see a movie. Show some trivia, previews, get us in the feel good movie theater mood. No one wants to see a million low budget stupid ads when they're waiting to enjoy the show.

Practical Magic 2 was the movie I decided on today…read more I got to the theater early to have some wings at the bar. I ordered lemon pepper wings, my favorite, which came with French fries. I don't know what is going on with their fries, but they're always cold. But the wings are scortching hot. I don't get it?? Service was good. Movie was good.

We had a much better experience this time, the seats worked and didn't make any noise. We enjoyed…read morethe food and movie. The service was soild and the drinks were good as well as the place being clean.

I went on a date here last week to see The Odyssey. It was nice of the guy to pay so much for the…read moreexperience. I've been here once before many years ago for a movie and thought for the price, it wasn't really that much different than some of the other reclining seat theaters. The seats are nicely situated and probably better for dates as they had two seaters sections separated from each other. It was very cold inside so I was grateful for the blankets. The lady who took our order and helped us find our seats was really nice and helpful. We just ordered a large popcorn as it was a midday movie. The bathroom door locks were broken in a couple of the women's stalls so I had to go in/out of a couple before finding one that would close. I've also been there a couple of times for a networking event in their lobby area in the past, which was nice. I hope they figure out how to better market it since it's in a great location because I'm not sure how long it will last as a movie theater.

PIC markets itself as a luxury cinema. Save your money and go to Cinépolis if you want a good…read moreexperience. Their systems were down when we arrived, so we had to stand at guest services and buy our own tickets online. We were then told the in-theater server buttons weren't working, but that a server would still come by as they stop serving 20 minutes after the start. Nobody did. After about 25 minutes, I had to leave the theater and find a server myself to order. It took another 20+ minutes to arrive, which was just a bottle of wine. After the movie, we sat through the entire credits waiting for a check. Again, nobody came. We could have easily walked out, but instead I went looking for someone because I wanted to pay for what we ordered. The employee I eventually found was a different employee entirely and didn't appear to have a check for us. She first said I don't know your tan and I had to prompt further "okay so then how should we proceed to which She asked what we ordered, and I honestly told her it was the $65 bottle. Then I watched her calculate the total on her phone and add gratuity before handing me the payment terminal. No itemized bill even though I pointed to the exact bottle we ordered. No clear disclosure that gratuity had already been added. The terminal then prompted me for an additional tip. Final wine charge: $82.06. A $65 bottle plus 8.25% tax is about $70.36, so roughly $11.70, or 18%, was added as gratuity. I tip well almost always 20% even if service is just ok . What I don't appreciate is an automatic gratuity being added without clear disclosure after I had to leave the movie to find service, wait another 20+ minutes for the order, and then hunt down an employee afterward just so I could pay. Between the two tickets and the wine, we spent $122.98. We go on roughly two date nights a week, and I rarely leave reviews. The fact that I'm writing this at 1 AM after getting home says plenty. If you're going to charge premium prices and call the experience "luxury," the service should at least meet the basics. This didn't

I prefer other Alamo Drafthouses to this one. The servers…read moreare nice, but somehow my food always tastes better from the Alamo at Lakeline. I feel like my cookie gets burned every time here. Also it is an older building so it just always feels a little dusty when you go in great decor at the front tho!

This is definitely my last visit to Alamo. Service, quality and portions have declined over the…read moreyears. Now with the phone ordering it's even worse. But the kicker was my last visit on July 12 to the 7 PM Minions and Monsters. No one informed us prior to entering the theater or before the movie started that the air conditioner was not working. Sure I noticed the fans at the front of the theater, but I thought those were just to help move air. I sent two messages to Alamo and never got a reply much less than an offer of a refund. Nail in the coffin.

I've been here a few times way back and recent. I've watched free movie screenings here before and…read morenow I go here with a group of people and I still have great things to say about it. The bathrooms are always clean and there's so many they have alcohol you never have to wait for popcorn and they do have light bite/Food now as a Texan I know we should never say this, but it is too damn cold in that theater. And reading through the reviews, it seems like it will not change so make sure to bring a blanket not just a jacket.

Not a bad place to spend 100+ minutes on a hot summer day! They keep the theaters nice and cool,…read morebut not cold, and it's a relief to get out of the sun for a bit. It's on the smaller side which makes it less of a maze to find your particular theater and make it to your seat on time. There was even a reasonable amount of previews; only 15 minutes or so, and I swear most places have 20 - 30 minutes of preamble garbage at this point. The usher checking tickets even lets you know when the previews will end, in case you want to spend more time getting snacks or loitering in the lobby, stocked with a few basic arcade games to help pass the time. Comfortable chairs, clean floors, working recliners, and ample parking. What more could you ask for? I'm a fan and I'll be back!

Went to Moviehouse & Eatery for the first time to see "The Mandalorian and Grogu". It's a tad bit…read moreaway from the city in the 'burbs of Hill Country. It's nice to venture out of the city now and again. I really liked this theatre a lot. It's clean and spacious. They have a nice lobby and bar/cafe' area. When you walk in it feels like you're walking into a hotel lobby rather than a movie theatre. That's ok in my book. The restaurant area has great food and drink offerings. So many drinks-beer, cocktails, shakes, teas, sodas... Once in the theatre, seat service if available for everything on the menu (same as cafe). Service was really good. Picture and sound quality-spectacular. I'd give it five stars but can't because of the seating. Though it's super comfy and luxury, a lot of the reclining chairs had wear and tear. Pretty bad actually. Other than that, it was still a fun night at the movies!

The theatre itself is fine. The food is not. I ordered the triple appetizer with mozzarella…read moresticks and pretzel sticks (subbed fried pickle spears). I'm not sure they even put the moz sticks in the fryer. The cheese was cold and hard and not melted whatsoever. Wasn't even edible so I didn't finish them.

Came to watch Mesmerica XL. What a wonderful production. I…read moreleft so relaxed and really present at the same time. I do recommend it while it lasts as it is amazing. Coming to the Bullock museum is such a plus being in the city, places like this need to exist for people to enjoy culture in community. My son really liked coming here. We had a blast!

I went to see The Odyssey tonight since I wanted a true IMAX experience and was extremely…read moredisappointed by the service we received from one member of your staff in particular. Her name is Gloria. Since you all don't have any assigned seating, I held our seats while my wife went to the concession stand first. When my wife came back with her items, I then proceeded to go get my concession items. As I'm walking down, I get a text from my wife saying that a concessions person came in the theater and told her she didn't pay for her items, and asked me to pay at the register. As I'm checking out, with tap mind you, my first attempt doesn't work on your scanner. I tried a second time and it goes through. I then told the cashier that I needed to pay for my wife a items as well and the cashier informed me that all items have been rang up and there weren't any missed payments. I said ok and went back to my seat. About 20 minutes later, the woman who I now know as Gloria comes into the theater raising her voice to my wife and saying that she needed to pay for food. She says this twice in a raised voice. I go down and get it taken care of. The lack of customer service skills by Gloria is beyond ridiculous. For one, communicate to your staff that someone is going to be coming down to pay, or how about this, let your customer know the transaction didn't go through before you let them walk away. It's beyond embarrassing to have someone berate you in a packed theater for ultimately a mistake on the theaters part. Side note, can you all get some other food options and teach Gloria how to handle customer service issues instead of raising her voice at patrons.

I gave them an extra star because they brought back the "original recipe" queso except it's not…read morequite the original recipe. The OG recipe had more hatch chiles but it's a huge improvement from whatever queso dark ages we were in when they gave us Beer Queso. I also tried their interim new recipe after Been Queso that was spawned out of the same failed idea. Now with this new "original recipe", the queso is decent. It's not spectacular like the old one that would motivate me to come watch a movie just to order it. This new "original" recipe is good enough to order if you're otherwise there. Not good enough to justify coming in for a movie like the old one. (I have the season pass and I kid you not, I used to go in to have dinner and watch a movie and order burger and queso. Now I don't go in to do that but I will order the queso when I'm there. Like I said, it's tasty and decent.) Bathrooms are still consistently gross with several toilets clogged with human waste so you have to look into 3-5 stalls before you find one without floating human waste. Staff is always friendly though so that helps offset the gross bathrooms, I guess.

So lame. Missed the previews because I had to enter my card information in the dark. They NEVER…read morebring the water I ALWAYS request. The response to the call button is slow at best. It used to be one of my favorite places- I will not be back. I don't blame the servers, I blame the new management.

This is the 3rd Alamo Drafthouse I've been to in Austin & I'll rank it #2…read more This location was definitely cool, but a little confusing. There is awesome decor and a UFO on the ceiling but it felt like a maze trying to find the bathrooms due to lack of signage. However, a nice and updated theater. On the topic of restrooms, they were oddly public? You just go straight into a stall from the hallway there is no separate room. It is in a great location at Mueller, but that means it is pretty hard to park. I did street parking during free hours, but I think they validate at a garage. The food experience: My chicken was a little dry, but still good! I think they do popcorn best at this location! Best Feature: They had a small light over the QR code menu which made it way easier to scan in the dark theater!! However, the seats didn't recline as much in comparison to other theater recliners. Overall, a good first experience at this location!

It's amazing how much private equity can sh*tify something up so badly that you can't even…read morerecognize the original business anymore. Needless to say a lot has changed since our last review of this Alamo location from 2017! Even though we hadn't written updated reviews, we nonetheless noticed (of course) that Alamo had consistently gotten worse over the years. However, our experience last week has confirmed that we will never ever be back here again. This place is the pits. The only reason we went is because someone got us a gift card. We bought our tickets, and there was a $7 "convenience fee" like we are in 1998. But then, we get to the theatre, and--JOKE'S ON US because we had no idea that this had happened--you do everything through a QR now. Are you kidding??? How much soul can you suction out of a business!?! The whole point of this whole enterprise was to use the fun little pencils, write your order down, and have the charming experience of HUMAN INTERACTION. Now, you have your phone out--yes, haha that they mention the irony after the bazillion ads we had to sit through!--and there is an automatic 18% tip included. Wowza! We were so disgusted that we only ordered beers. Our daughter had to get TWO kids pizzas because the portions were so small. The menu is way more limited and even more overpriced than one could imagine. Hope you liked Toy Story 5! Oh, AND FYI, if you forget to close out your tab, they add a 5% ADDITIONAL tip within 20 minutes of the movie closing. I mean, this place truly, truly hates its customers. And what greets you at the main desk? A Gen Z'er on her phone the entire time who can't be bothered to look up when folks come and go. We hate this place so much and we are SO excited for the day that we hear that they will have to shutter their doors because, honestly, no business deserves to go under more than this one. 1 star only because we can't give zero.