Our Residential Elevator was installed over 10 years ago. The operation and function has been satisfactory; expected maintenance is acceptable. However, I am truly disappointed, that after years of maintaining a Service Agreement with Residential Elevator, I am informed they have discontinued renewing their Service Agreements. With an older elevator, I am now faced with higher service and parts cost whenever i need service.
Again, I do not have an issue with their product or service technicians. I DO HAVE AN ISSUE, THAT AFTER PURCHASING THEIR PRODUCT, THEY CHANGE THE RULES AFTER MY EQUIPMENT IS AGED AND I AM FORCED TO ASSUME HIGHER ANTICIPATED COST TO MAINTAIN. Hopefully they will reconsider treating their customers this way. Based on this experience, my next elevation will not be a Residential Elevator.
Mike read more