Security excellent and office staff very professional just like a family business I feel safe with my property there!!!

Rented three storage units for several months. Very friendly front desk staff. Made arrangements to move out two weeks into the month. Owner confirmed they would prorate the monthly rental. After moving out found rat poop in two of the three storage units. Rat nest in my shoebox for which I had to purchase all new shoes. And then since I returned the locks 2 Days later because Sunday they were not open they said they could no longer prorate. Read the fine print and don't store anything here that you don't want pooped on. read more

Challenger Storage - Rat poop in a lot of my boxes, but my shoes got the worst! - Self Storage Near Me - Webster, Texas

Had a surprising and really nice experience with Challenger Storage. Thank you for watching out for us! We went to our storage locker the other day and forgot to lock it properly. The office called us to let us know! Thank you so much for noticing and for letting us know, Challenger Storage! We appreciate it that you noticed and that you contacted us right away. We've been using your facility for years and everyone has always been so nice and very helpful both on the phone and when we stop in. read more

We just rented a very large unit here. They are the only people who answered the phone when I called and the staff here is very nice. Challenger is a much better price than anywhere else on such a large unit I'm so happy to have found this great location with reasonable people to deal with. We'll be staying. read more

We moved from another storage facility few years back, couldn't be happier with this facility, very clean, organized, secure, and 24-hour access. Very nice and friendly staff. read more

thanks to the rude people at challenger, I found a unit same size for 1/2 the price down the road. the women have no customer service skills. read more

These people were wonderful. What happened? New management? I'm not sure what changed, but I wouldn't recommend them to anyone. Let me explain; I've been renting here since 2005 or so. In 2008, my mother lost her house. It was only natural to get her a unit by mine. We ended up with 3 units. In 2010, we consolidated into one of the extra large RV units. Not cheap. $265/month (and prices just went up last month). By my calculations, we've paid over $16,000 just in the last 5 years. You know what that says to me? I GET TO USE YOUR RESTROOM IF I NEED TO! Well, this new office lady doesn't seem to think so. I didn't mind when they had porta-potties in the back of the facility. But if I have to walk my self all the way to the front of the property (at 1:00 in the afternoon, in Texas July, after being there since 9 am) just to get to the one remaining port-a-can, then you could at least let me hitch a ride on your golf cart back to my unit. You wheel around strangers all day to look at the units. You could've given me a ride, but your office lady says you don't do that. I guess paying clientele doesn't deserve good service anymore. As much as my family has spent, I've bought you a golf cart twice over. Too bad I didn't have a heat stroke right there, maybe then you would change your policy. Which reminds me, changing policies.... I've been trying to have my lock cut for months since we lost the key. When we finally got together and decided to get a locksmith, we come out this morning to find, "Why yes, we do cut locks here. We can do that for you. Our policy has changed...." again. Thankfully, I got to call and cancel the locksmith on his way, but this is exasperating. I tried to get y'all to do this months ago. Not to mention, this unit is in my name. Always has been. I know it's not your job to get involved in family business, but you need to stay out of it all together. Trying to throw in my face that it's my mother's unit and you wouldn't help me (even though the unit is in my name) wasn't very appropriate when my mother had passed away only a few months before. I was the one that moved everything in and I was the one that worked weeks in there to get it consolidated. Just because your new people didn't see me, after I moved away for a bit, doesn't mean I have any less right to the unit. Get your shit together, Challenger. I can't wait till we move out of here and never come back. And to the owners, please remove the ladies that currently work the front desk. They are condescending, rude, and not helpful at all whatsoever. They overstepped their line (legally and personally) when they brought up my mom in a very hurtful and rude manner. The man was very helpful. Too bad his coworkers are awful. read more

Nicest ladies at the counter and they definitely know the meaning of customer service. They will work with you determining your needs, solutions for difficult problems and will even work at price matching. They usually have deals on new rentals which are very helpful. Easy access to the property and management is security conscious. read more