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Texas Pride Electric

5.0 (1 review)
Closed • 7:00 am - 9:00 pm
Updated a few days ago

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Response time

30 minutes

Response rate

100%

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Services - Texas Pride Electric

Circuit breaker installation

Circuit breaker repair

Doorbell installation

19 More Services

Doorbell repair

Electric inspection

Electric installation or replacement

Electric panel installation

Electric panel repair

Electric repair

Wire installation

Wire repair

Electric vehicle charging station installation

Electric vehicle charging station repair

Generator installation

Generator repair

Light fixture installation

Light fixture repair

Outdoor lighting installation

Outlet installation

Outlet repair

Switch installation

Switch repair

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Ask the Community - Texas Pride Electric

Comfort-Air Engineering & Primo Plumbing

Comfort-Air Engineering & Primo Plumbing

(13 reviews)

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

Texas Pride Electric - electricians - Updated May 2026

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