The biggest problem is the front desk at Leander. Tina, in particular, is a problem mainly because she lies. I really have strong feelings about lies. She put me and my doctor through a whole mess of stuff because the referral "didn't look right" to her. My doctor waited on hold (on my phone) repeatedly, and then even handing me back the phone and whining "I don't wanna talk to her," referring to the doctor, while she ran around the office finding people to ask and getting different opinions. Finally, she said she was going back to speak the manager. Then she came forward and said "We'll take the refferal." I left after rescheduling the appointment. Today, she called and told me that they won't take the referral. I said, "Yesterday, you said you spoke to the manager and then came back and said 'we'll take the referral.'" She then said she never said that. Umm, yeah ya did. She said "I said 'Maybe' we'll take the referral.'" That is a bald-faced lie. Then she added that she never spoke to her manager. Which means she lied yesterday as well. Once a person who represents a professional office lies to me, I no longer trust. Had she called and said "I'm sorry, I was mistaken about the referral. It turns out...." It would have been a whole different story.
Spoke with insurance. They said the referral is fine. Several doctors in THEIR office have taken the same referral. Now I'm on the phone with the insurance and their office and they're telling us something TOTALLY different than what TINA told us. This place makes no sense at all! read more