Your customer service is pathetic. Calling mold on a mattress a blemish and REFUSING to give a…read morerefund unless the mattress filled with mold is kept inside the home. My family member just bought the mattress 2months ago and it is stained with Mold in the inside cover the side of the inside of a hanger. Another of my fam member calling mattress firm to cancel another mattress order (because of the WEAK customer service that my sister encountered) and Scott from the Galveston location said we would have to pick up a receipt IF we wanted a confirmation number/reference number after cancelling it. Do you have no way to send a cancel confirmation or reference number through an email? Like every other company in the world? Would you like to sniff and sleep on a molded mattress ? Speak to someone in the lake Jackson, Rosharon, Galveston TX area and figure it out. Disgusting and just idiotic customer service, and because of that I hope y'all go out of business.

The customer service I experienced was phenomenal. I just wanted to start with how great the sales…read moreperson, Dale, was. Dale was so helpful with aiding me to purchase the right mattress for me. Not only was he understanding but was so clear with details that this man deserves more recognition. The prices were great and I cannot wait to receive my mattress! I would definitely recommend this location because of the amazing experience. Thank you!

We had a bad experience with Ashley furniture this day and was hoping to not have to drive to…read moreHouston for a bed. We found the exact bed that my daughter wanted. Sales lady was great. Manager was super helpful and helped us get financing with 0% interest for 9 months. We needed delivery and they delivered same day! We left the store at 1pm and they delivered to my house before 4pm.

Donna is an amazing sales person I went to three other well recognized furniture stores who did…read morenot stock what I needed which was a love seat dual recliner they said it would take up to three weeks to be delivered . I went to Crawford's Furniture and saw Donna again her outstanding service and communication along with her laughter and smile stood out . I ended up purchasing a dual recliner and had it delivered the same day . Believe me you can't go wrong at Crawfords furniture thx Donna

A local business with great selection of appliances, mattresses, and other home furnishings. They…read morehave an unmatched service department that will come to your house and work on appliances. I have purchased TV's, beds, refrigerators, freezers, stoves, microwaves, dishwashers, and numerous furniture pieces. When I purchased a new home, the sat down with me and gave great advice on appliances and stayed within my budget. They have always kept their word and provided great advice on repair versus replacement decisions.

Lazy and unhelpful staff... I came in to ask if they had a part... They made no move to look at the…read morep a r t... Just said that they'd have to look it up and order it... So I began to look it up and they both just walked off. So I left.

Great Family owned business with wonderful selection and service! I always encourage friends and…read morefamily to go here even if I'm Not from West Columbia!

I highly recommend this family owned business. I went with my Mother to help her look for an…read moreentertainment center. She did not find the entertainment center she wanted, but ended up ordering two lazy boy recliner chairs. Tommy and Billy were very helpful and courteous. Not only did they have the best price out there, but had the service was above and beyond. They delivered the chairs as well and they turned out excellent as they were special ordered. This hidden gem is in the city of West Columbia. They handle quality furniture and furnishings and back it with friendly service.

My family and I went in last Saturday and was greeted at the door by a lady who looked like she…read morewanted to help us. I told her that we wanted a full size bed for our teenage daughter and showed her an item from the online store. She said the full sized beds are in the back corner and pointed. She said go have a look and I'll meet you back there for any questions. We browsed for almost 20 minutes and had some questions. She never showed up. No one came to help us. We couldn't find anything on our own so we decided to leave for another furniture store. As we were leaving that lady was still at the door but this time talking to another salesperson and didn't ask us if we had any questions and just said have a good rest of the day. We went to Crawford's and bought the exact bed we wanted that same day.

We purchased this furniture on 10/15/ from the Lake Jackson store. We received the item on…read more10/18/23 and the item was delivered in a broken state. The delivery personnel knew it was broken because I saw him messing with it and forced me to sign it before I could test the item and drove off. I worked with different teams starting 5 minutes after noticing the unusable furniture. I received a call from VIP support and told them they would make this right. I was then notified the next day that the support ticket was closed without opening an exchange. I called on Friday afternoon and spoke with Matthew Atobe who assured me the exchange paperwork would be completed on Friday. I called on Monday 10/23 and spoke to Matthew again. I was informed that the exchange paperwork was not completed and I asked for a refund. I worked with Matthew and was assured it would be resolved and agreed on a Wednesday 10/25/23 delivery date. I spoke to Matthew and was afraid to use the furniture and it was causing an issue because my son had nowhere to sleep. He assured me that we could use it. That it was ok because the furniture was broken before use. Come today 10/25 the delivery was scheduled but delayed due to a truck issue. We were told again to use the furniture and any condition was fine. We did not want to damage it so we were careful with it however we have a small pet. We were told there was a small bit of hair on the furniture and it could not be taken!! That they would not accept and would not deliver our other fixed furniture. Then THEY DROVE OFF WITHOUT TELLING US. Then to top it all off, they said they completed the order and to enjoy our furniture!!! PastedGraphic-1.png We have never been treated so bad by a company ever! I do not want to do business with Ashley furniture ever again. We've spent over 10000.00 of furniture in past and have never been so defeated and frustrated ever. Please have the DSG come pick up the furniture tomorrow and refund our credit account so I can close my accounts. We will never do business with someone who treats my family like this!!!

Stopped in and picked out entertainment center and shoe rack. Service was quick and we were…read morechecking out in five minutes. They helped us load it to our vehicle. This store is more organized than the Pearland location especially in the furniture area. We will be back next time when we are looking for home items.

Only allows one person at a tone to enter due to the lack of managerial intelligence of the…read moreexisting manager . Customers kept driving by rather than wait in line. This a coastal community that need supplies.

Knowledgeable and personable staff. Picked out a mattress after help from Dale. Delivery was fast,…read moreold mattress pick up easy and very professional.

I am so grateful Dale made the process simple and confident with my purchases, as I had put this…read moreoff for a long time. Dale was patient, knowledgeable, and really took the time to understand my needs and concerns. Additionally, he walked me through the whole process of financing, warranties, discounts, return process if this mattress doesn't work out (hopefully it will!) and deliveries, answering all my questions along the way. His candor and humanness made me feel confident walking out of the store.