Visited Texas Medical Center while in Houston. The atmosphere was impressive and expansive, and the…read moreoverall experience felt well-organized and professional. Our daughter is currently working here, which gave us a chance to spend some time in the area and see just how massive this medical district really is. The area is beautifully maintained and enormous, with world-class hospitals, research institutions, and medical schools all concentrated in one place. I jokingly call it "the Las Vegas of hospitals" -- the scale, energy, and constant activity are remarkable. Overall, an incredible medical hub and something quite impressive to see firsthand. Saluti.

I will never use Teladoc again after my experience with Dr. Elizabeth Onugha. From the very…read morebeginning of the call, she had an attitude and came across as completely unprofessional. I was on hold for over 10 minutes, and when she finally joined, her tone was rude, dismissive, and impatient. Instead of showing empathy or professionalism, she hung up on me -- without ever asking about my sick child. As a hardworking mother with excellent insurance, I expect basic respect and compassion -- not attitude and rudeness. This kind of behavior is absolutely unacceptable, especially from a medical professional who is supposed to care for families. 0/10 -- I would never recommend Dr. Onugha or Teladoc to anyone. Patients deserve to be treated with kindness and understanding, not dismissed or disrespected.

First off, I went to MD Anderson with a recent cancer diagnosis. They were supposed to be my…read moreprimary doctors that would work hand in hand with my local cancer center. However they assigned me a team of oncologists who were NOT licensed for treatment of a patient from the state of Arkansas. They all thought that AR was Arizona and not Arkansas. I had already performed all the tests at my local oncologist like an MRI, PET scans, urinalysis, bone marrow biopsy, etc.... But they told me that it was their policy that I "had to" go through all of the same procedures in case they found anything wrong. I was 5 weeks into learning that I had blood cancer and had never been in a hospital before this experience. So they practically forced me to do everything again at a cost of over $3,000 after the insurance process. They then scheduled my follow up appointments with the doctor so we could determine my schedule for treatment. This was all scheduled in their app and was to be the first of many phone/video calls with my primary oncologist. The day came for my appointment and the doctor was 3 hours late to call me. My son had a basketball game that evening so we decided to drive there and hopefully the doctor would call me while we were on the road. He did call and asked me what I was doing so I told him I was driving to Tulsa OK for my son's game. He said that was way too far away from Arizona for a high school basketball game. I said it was just a 1.5 hours late trip from my house. He then said, no, you live in Arizona, you know ... AR. I said that I could be wrong but my 3rd grade American geography teacher told me AR was Arkansas. He said hold on.... Took 30 seconds to move around some paper on his desk, placed me on hold for another minute. Then he said that he didn't have a license to practice in Arkansas and he would have to cut the call short. I told him that my address never changed from the driver's license I gave them during the registration process and has always shown Arkansas. He laughed it off and said that he's not from America and he didn't take the same American geography class, but I should find another doctor as my primary oncologist because he would no longer be able to or willing to treat me. He then said that I should go to UAMS if I live in Arkansas... they have a cancer center up there. Fast-forward 3 months.... I disputed the bills with MD Anderson to no avail and they said it's not their problem to verify any information where a patient is coming from or who treats them. It's the patient's responsibility to know that from the beginning. It's ridiculous that their staff would expect a patient that is newly diagnosed with cancer to know that they would have to pull the licenses of every doctor that they are about to meet and work with to make sure that their license to be treating a patient from the state that they reside in. I also asked them where was the documentation that stated I needed to do this because they had plenty of documentation in the registration process that verified a whole lot of other items but nothing on being assigned a doctor that was licensed to treat the patient. Bottom line.... If you have a choice, please go to ANY other hospital and/or cancer center than this joke of a place. I'm my experience they only care about the money and immediately kicked me to the curb when they found out that I was not a steady paycheck for them and their industry. Just so you know, I never heard from the doctor again never got a card from them that said sorry we can't serve you or your needs. Just a bunch of bills that now I have to pay twice for because I had to do tests at the UAMS Center because they wouldn't even work with me to get all of my records in a timely manner. Yet they want to bill me for all of these tests that they didn't even use to help me fight my cancer. Again, all they're interested in is money and not the patient. I am now being treated at UAMS Little Rock and have had the most amazing experience that a person could have consider considering it's dealing with cancer treatment . The staff, the nurses the security the doctors are all amazing and I would never choose a different hospital. Please please please stay clear of MD Anderson, and go anywhere else.

This isn't a place anyone wants to visit but for the past two years I've been a patient here to get…read morea second perspective on my care. The staff I've encountered have all been friendly and very knowledgeable in their field. I appreciate MD's research background and that they're always leading the pack when it comes to new studies, prevention measures, clinical trials, etc. Grateful for their willingness to answer all of my questions and thorough communications. I also have family members receiving care here now and have heard great things about their experiences as well. Random note - I'm surprised the cafeteria doesn't have more of an emphasis on healthy food options to match cancer reduction studies / lifestyle changes.

My dad is in the 8th floor recovering from surgery. He is being given the wrong medication, running…read moreout of medication during the night shift and let on the crapper unattended for hours. I'm about to go ape shit on these MFer's. This is the first time I haven't been able to stay with either one of my parents 24/7 during a hospital visit due to my job and do I regret it. Nurses ain't what they used to be.

I was there 3 Days for my Kidney surgery. Room where I was in so outdated. My Restroom smelled…read more Than my Iv pump went off is took them almost 30 Minutes to they come and change it out.Food was awful when they bring food no smile nothing.I understand they all busy but this was worst

Both my husband and I have been admitted to Houston Methodist Hospital last year-at different times…read moreof course. Neither of us could find one flaw with our stay there. The nurses were attentive and personable and the doctor I had spent real time explaining everything I wanted to know including test results. The food was very good for hospital food and my private room was clean and comfortable. Unlike with other hospital stays I did not feel eager to be released, although yes, home is better than anywhere else to me. Thanks to all at Houston Methodist Hospital for making my recovery so comfortable.

On January 27, 2026, at approximately 3:15 PM, I checked in to the 25th floor of the OPC building…read morefor a left knee gel injection administered by Dr. Flannery. This injection was the result of two prior office visits the previous week for the same knee pain, for which I paid the required $50 copay at each visit (totaling $100). The gel injection itself was not an office visit but an in-office procedure that's fully covered and required no copay as verified by Quantum Health! When attempting to complete electronic check-in through MyChart, I was unable to proceed due to a required $50 copay. I contacted Houston Methodist Billing, explained the issue, and the billing representative contacted my insurance to verify coverage. After confirming that no copay was required, she removed the charge and informed me that she "learned something new today," noting that many staff do not understand the difference between an office visit and an in-office procedure. Upon arrival for my injection, front desk staff on the 25th floor again demanded a $50 copay. I calmly explained the steps already taken and informed them that Houston Methodist Billing had already removed the charge after insurance verification. Despite this, I was told I would not be allowed to proceed with my appointment unless I paid. I contacted my insurance provider on the spot and asked staff to speak with them directly. The staff refused. I then requested a manager. A billing lead for the floor came out but also refused to speak with the insurance and insisted I must pay. The insurance representative was listening to this entire exchange and requested that an office manager speak with them; this request was also declined. Eventually, a supervisor named Angie came out and agreed to speak with the insurance. Even after the insurance confirmed that the procedure code did not require a copay, she insisted that EPIC showed a $50 copay because the injection was administered by an orthopedic specialist. The insurance clarified that the provider specialty is irrelevant--procedures do not carry copays, office visits do. At that point, it became evident that the issue stems from systemic miscoding and improper front-end verification practices. I was explicitly told that two verification employees--Gonzalo and Tavis--apply a blanket $50 copay for all encounters rather than verifying service codes properly. This aligns with my experience over several years, during which I am repeatedly forced to pay incorrect copays and later receive refunds after backend audits. This practice appears to rely on patients either not knowing their benefits or not having the time or energy to challenge improper charges. It places an unfair burden on patients, creates hostile front-desk encounters, and undermines trust in the Houston Methodist billing process. My questions to Houston Methodist leadership are straightforward: Is this practice officially condoned? If not, why has it not been corrected systemwide? Why are insurance verification staff not properly trained on the distinction between office visits and in-office procedures? Why are patients routinely forced to overpay and rely on backend refunds rather than being charged correctly upfront? I am exhausted from having to fight this same battle every time I receive an in-office procedure. Numerous complaints over the years have resulted in no meaningful change. Same billing issues exist in other departments including Pain Management. Billing should not be a difficult task. I am perplexed by the Houston Methodist Hospital and their inability to fix their billing system once and for all. Assume the responsibility and don't dump it on your patients!!! Houston Methodist prides itself on being "Number One in Texas." That distinction should apply not only to medical outcomes, but also to honest billing practices, staff training, and respectful patient treatment. Until this issue is addressed at the management level, patients like myself will continue to face unnecessary stress and confrontation for charges that should never have been applied.

The nursing staff I give five stars. I came in for an induction and stayed four nights and had a…read moredifferent nurse every night. Of course you don't get rest in a hospital but they made sure to try to make it comfortable. That room in my opinion was prehistoric. Nothing about that room gave labor and delivery. It was very small and cramped. Tv remote had to be switched out because that wasn't working the first hour. The sleep sofa was in an odd space. But once I delivered I was moved to a recovery room in the jones building. The room was much nicer, but small. The limit is four guest but to be honest that's too much. I also love the celebration menu for the new parents. Steak, lobster Mac and cheese, spinach and key lime cheese cake. A very good reward after not being on a clear liquid diet for two days.

After undergoing a planned 12-hour reconstructive surgery, the level of post-operative care I…read moreexperienced raised serious concerns for me about patient safety. Recovering from a procedure of that magnitude requires attentive monitoring and compassionate care. Unfortunately, that was not my experience. I was shuffled around for a room and then placed in a very small room and often felt largely left on my own during my stay. The staff was poorly equipped to handle my recovery. The lack of knowledge was infuriating. They would crush time released medications and I was told if I didn't take it then I would have to stay in pain. (My mouth was wired shut and it was like battery acid with the syringe. They didn't care.) There were long periods where I struggled to get assistance, and the level of attentiveness from staff did not reflect the seriousness of my condition. I would consider the care here unethical and inhumane. I also observed that my room was not cleaned consistently during my stay, which is alarming for a surgical patient where infection prevention should be a priority. What troubled me most was the lack of compassion and responsiveness from most members of the staff. After undergoing such a major operation, patients should feel supported and cared for. Instead, I frequently felt like an inconvenience rather than someone recovering from extensive surgery. Hospitals should be places where patients feel safe and supported during their stay. I hope the administration takes feedback like this seriously and works to improve the quality of care provided to not only surgical patients but all patients. You can tell who's there for just a paycheck.

Will never return to this place. Had a female nurse, Tyler Ashton, and she did nothing but worsen…read moremy experience. Very unprofessional, rude, and she stated overweight people are just lazy. Will be taking my business elsewhere from now on.

The building at 6624 Fannin is trash, and unsafe. The elevators never work. When they do, they…read moreshake and scary to go up. A button has been missing for a floor. Every Monday the water in the bathroom is brown rust water. I can't believe this building is allowed to lease to medical offices. It's disgusting.

I saw Dr. Ken Mathis yesterday 5/1/2025 for knee pain. Doctor Mathis has replaced the same knee on…read moretwo separate occasions, and unfortunately six months ago I began to have swelling and sporadic pain that increased to the point I needed to seek treatment. I have nothing but great things to say about Dr Mathis he and his staff are excellent and have treated me respectfully since I began seeing him in 2003 for my first knee replacement. I recommend him for knees, shoulders, and hip replacements. I first met Dr Mathis when we both were working at the VA Medical Center in Houston Texas over 30 years ago. He was then the chief of orthopedic surgery. The first time I saw him after he left, we both looked at each other with a sense that we somehow knew each other and we talked about the VA and that was our common connection. Dr Mathis shared with me that he loved taking care of veterans and like most orthopedic surgeons when it comes to knee replacements required morbidly obese patient to lose some weight prior to surgery. He shared a veteran story with me that changed the way he looked at the process. He told me he had a veteran who was a prisoner of war (POW) who had normally weighed over 200 pounds but when he was released from captivity weighed less than 100 pounds. The veteran went on to explain that he was not going to deny himself food after that life-changing experience. Their conversation showed me that he had the capacity to connect with his patience and me being a veteran and I see how it translates and reveals itself in the care that he and his team provide!

CONSUMER BEWARE: If you are researching which hospital to do your procedures, do not use Memorial…read moreHermann (the full system). Use any other hospital or outpatient clinic. Memorial Hermann has a fraudulent estimate department. The people working in the estimate department give you false estimates on your procedures. The patient then makes a decision to move forward with a procedure based on the fraudulent estimate only to be billed twice as much after the procedure is done. And this hospital takes no accountability for the lack of training or transparency from their estimate department. Why have an estimate department if the cost of the procedures are not even close to the estimate but are double the amount? It is bait and switch. This hospital then blames your insurance company and tells the patient to call and "work it out with your insurance company". Passing the buck. All procedures have CPT medical codes. The estimate department simply has to give the insurance company the correct CPT codes for an accurate estimate. This hospital's estimate department chooses to only submit to the insurance company one CPT code instead of all the CPT codes for each procedure to keep the estimate low so they can get your business. This hospital has been doing the same procedures for years and knows which codes to submit to insurance. It is a shady way of doing business. Please use any other hospital chain or outpatient clinic. This hospital will not give you an accurate estimate of the cost of your procedure simply because they want your business and want to make a profit off your procedures. I went in for a simple iron IV due to my anemia. I was given an estimate upfront for $1119. I made my decision to get my IV at this hospital (vs the other clinics and hospitals i was researching at the time) due to this estimate. The estimate department only submitted one CPT code vs the 3 codes that they later billed. It was for a simple iron IV. IVs are given all the time. The cost is known. The accurate CPT codes are known. Yet this hospital's estimate department chose to only submit to insurance one CPT code vs the 3 CPT codes to "earn my business". Yet i am billed twice the amount. This hospital can do the right thing and honor the estimate they gave me Rosanna 602-400-3724

This is where they have most of their specialist including the one I went to see. I didn't have an…read moreissue with my doctor or the staff I saw there, they were all very nice. Since these are covid times there was a line of nurses taking temperatures downstairs. You will pay a Lot for parking. I was there less than an hour and that was $4, so I can imagine what 2 hours would be. You can pay the parking in the lobby. I did get a very rude person from benefits call me to let me know they couldn't contact my Insurance to get my estimate, Which was a first. Her name was Joanne, so watch out for her. I was there at 8 am and she could not get Blue Cross Blue Shield on the phone? All day!? I think she didn't call at all or was just impatient as she was on the phone with me. Of course my appointment got cancelled for the next day. I did talk to the Medical Director who was very nice, but I don't think she'll even be talked to. I'm thinking of finally moving on with my care to a different provider, Baylor has been getting worse through the years. So, good luck if you choose to go there.

I was seen by Dr. Ho within St. Luke's Medical Group and I am extremely disappointed in the lack or…read morerespect and care I received. Dr. Ho is rude and unprofessional. I came in strictly for a physical for my employer and said this over and over to Dr. Ho letting him know I didn't want to exceed that and get more charges beyond my free physical. He lied to me about his line of questioning still being within my free physical parameters to force more charges to my insurance. He talked over me during our visit and didn't listen to me at all. He was extremely rude regarding women's issues and is clearly is uneducated on what is and what is not normal for a woman during her period. He tried to force me into a pelvic exam no matter how many times I told him I wasn't comfortable with a man performing this procedure. He refused to take no for an answer and tried over and over to get me to have one that day even tho I know for sure that is not included in my free physical. He had no respect for me or my wishes during this visit and basically conned me into more charges by not listening to why I was there or respecting what I requested over and over. I would never see him again after my experience and I am being forced to file a appeal with my insurance. The front end staff is unhelpful as well. Celena was supposed to call me back to assist me with this matter but after 2 weeks and multiple messages to the office I am of course being ignored and not helped. Go somewhere with a more professional doctor and office staff. This isn't the one.

In the month that my father has been here there are so many issues. From the first day he arrived I…read morehad to get the director of nursing involved daily. Incompetent nursing staff, dirty showers with feces in the shower multiple times, incorrect medication given, IV antibiotics not given on time, Wheelchair stolen, Personal supplies brought in to facility removed out of room multiple times, Caught staff stealing out of my father's room. No apologies, no Accountability, Constant battle to get the level of care needed for my father. I would Highly not recommend this facility.

Overall clean facility well organized I would recommend to my love ones . Located near the largest…read moremedical center