Additional Update 4/17/26: I had an echocardiogram scheduled today and arrived 10 minutes early…read more Despite that, I waited an additional 20 minutes past my appointment time. I also asked multiple times about the cost of the visit, and no one was able to provide a clear answer. At that point, I decided to leave, I'm not going to wait close to an hour for a practice that doesn't prioritize patient care or communication. To make matters worse, I am still waiting on my lab results. They confirmed the results were received on the 8th, yet I have not received any follow-up or evaluation. Overall, the experience felt disorganized, and I would recommend considering another provider. Previous Update: I previously left a review for New Wave Physicians Group and, unfortunately, I'm updating it again out of frustration. In my original review, I mentioned that my experiences with Dr. Carder and Dr. Troung were positive, they were both professional, attentive, and helpful during my visits. However, I also noted ongoing issues with the front office staff, and those problems have only gotten worse. It is extremely difficult to reach anyone by phone. Calls often go unanswered, and when someone does pick up, it feels like a rare occurrence. I've had to call repeatedly at different times of the day just to speak with someone, and on multiple occasions I've been placed on hold and then disconnected. More concerning is what happened after my most recent appointment with Dr. Carder. I went in for serious symptoms, had an EKG performed, and completed lab work. I specifically asked how I would receive my results and what the next steps would be regarding treatment or medication. I was told I would receive a phone call, but that never happened. After calling over 50 times, I finally reached someone who informed me that my results had been available for quite some time but had not even been reviewed. I also followed up on a sleep study that was discussed during my visit, only to find out it had not been submitted. The medications I was told would be prescribed were never sent to the pharmacy either. On top of all of this, I still don't have access to the patient portal. Despite multiple attempts to get assistance from the office staff, no one has been able to help me get it set up. These issues have been ongoing and are now affecting my ability to receive timely care. At this point, I feel like I've given this office more than enough chances and will likely be looking for a new provider.

Love the doctors. Hate the office staff. I've been going…read morehere for at least 6 years. There's been a chronic issue where some meds are called in for refills some are not due to error. I've been told more than once that i need to see the doctor for a refill, despite having literally just been in his office 30 days ago. We're talking about meds i've been on for 4 years. Birth Control. Blood Pressure. Cholesterol meds. And I very regularly have to fight the incompetent office staff about the fact it's NOT time for another visit yet. They're constantly trying to milk me like a cash cow. Right now i've been off my meds for 2 weeks, diligently trying to reach the Doctor. But no messages ever get to him. I'm told i need to be in office to get a refill on my birth control, i saw him 7 months ago. It's not a controlled substance. I should not need to be seen more than once a year for this. I also had problems with the Nurse practitioner forcibly pulling me OFF my medication without my consent, despite being IN AN ACTUAL APPOINTMENT WITH THE DOCTOR AT THE TIME SHE TRIED TO MAKE THIS CHANGE WITHOUT EITHER OF OUR CONSENT. i feel like my health is being held hostage by someone with a ledger and a red pen in the back office.

I have been going to SynergenX since they opened and I have seen them grow and refine there craft…read moreso much over the last couple of years. I am very proud to have worked with Wayne and his team bringing this facility to life so they could serve those in need. The staff has always been great from Vivan to John and Halle they treat you like family and take great care with people and I should know as I have been one of those people for a few years now. Wayne and team keep up the great work my friends. Alfred Sevilla Sevilla Services,LLC.

Billing issues. No customer service No return calls I've been calling for 2 weeks trying to get a…read moreresolution they keep telling me oh somebody will call you back somebody call you back and never received any calls getting through to them has been just horrific

If I could have selected a zero, I would have. I waited for 2 hours for them to tell me they hadn't…read moreeven started my husbands procedure. I guess my time is invaluable. Dr. Kelly is too big for his shoes. Doesn't deserve any business and he owns interest in the clinic. HORRIBLE

5 STAR RATING Everyone that took care of me couldn't have…read morebeen nicer at River Oaks Endoscopy. They made me very much at ease & comfortable the whole time. Very efficient and made my experience a good one.

These gals are great.. I have been in 6 or more times in last year. They are helpful and if…read morethey cant deal with my issue (broken glass in hand) They direct me elsewhere at no charge . Last week I went in for a BP issue .. and they asked for a follow up visit today...( thought uh huhh just after another $50)... but no after reviewing me for over 20 minutes and changing prescription... NO charge.. I have insurance but its just flat out cheaper to use these guys than copays and lab charges at my regular doctor...

Amazing service . Nurse Practitioner McCall is kind, observant , and thorough and so is the office…read morestaff.

Try to avoid if you can. Obviously depends on the insurance you have, however I have been on two…read moredifferent insurance companies and coverages and both times it costed me an arm and a leg WITH insurance to be seen for a max 20-30 minutes. Kelsey - Seybold is a scam.

This Kelsey-Seybold Clinic is in a medical office building…read more Kelsey occupies part of the 2nd floor, but not the entire floor. Accordingly, it is smaller than the typical Kelsey clinic. There is an abundance of free parking on-site.

Why 5 stars? Because this will be my go-to urgent care, moving forward…read more --- --- --- My son had a persistent cough that just wasn't going away, so I opted to take him here recently. The entire experience was great. We were able to make an appointment very quickly, we didn't have to wait too long at any point during our time here, and the people were super friendly. The woman behind the counter gave my son stuff to color while we waited, and they had a small kids table, which was really helpful for him to feel like he had a good experience (and to keep me sane). The doctor was also great - praising my son for being such an awesome patient, which probably gives him a very positive memory of going to the doctor. And most importantly, that cough disappeared almost immediately after he got on the meds! The whole experience was better than another urgent care that I've visited multiple times because it's closer to my house, but it's worth driving a little further for this one.

Top notch care, the crew takes great care of me and my family! Also, it's always a clean facility…read moreand great customer service!

I never look forward to ending up at one of these places (it's usually not a good situation)…read more... But, the staff here was absolutely wonderful, and we received excellent care. From the sweet lady at the front desk (Kristina) who made registration quick & easy, to thoughtful Nurse Rommel, who gifted us with a small teddy bear as a brave patient prize, to kind & gentle Dr. Bechtel, we were seen by quality practitioners who gave prompt attention, treating our situation with professionalism & empathy. Being an over-protective parent, we felt it better to be safe than sorry and came here after our toddler got too curious for her own good. The clinic is open 24/7, so we were thankful to arrive after 10pm with little wait. Dr. Bechtel was not dismissive about the situation but offered light humor, comfort, and reassurance. They kept our kiddo in observation with us just long enough to make sure she was okay and marked our visit as "urgent care" (versus an "emergency") to ease the financial burden. Don't want to repeat the situation any time soon, but this will be our absolute go-to if a medical emergency arises again. Highly recommend this place and appreciate the staff who took care of us that night.

What a great find! I went to the Magnolia location on 2978 and the moment I walked in the door,…read more the staff were professional and pleasant. I checked in and was seen immediately. I felt comfortable and at ease right away due to the amazing bedside manners. I want to thank Dr. Lorentz, JJ my RN, and paramedic Will for wonderful care. Dr. Lorentz was very thorough, caring and informative and JJ was made sure I was comfortable at all times. The facility is clean, bright, in a convenient location, and they take Medicare. Elyse and Lindsay who worked the front desk were polite and courteous. Although I can't say it was an enjoyable experience as I felt pretty crappy I will say the staff at American ER made it as pleasant as possible. Highly recommended. Theresa L. March 8, 2026

Arrived at 10:00pm at night on a weekend worried I had another broken bone along with my current…read moreone. I was greeted by a friendly front desk. The lady was polite, smiled, and was very keen on helping us get settled in. The nurse, radiologist tech, and doctor that saw me had a very pleasant demeanor. They listened to my issues, made sure I was comfortable and got to work right away to making sure I was okay. The doctor explained my results and how the body worked. I came out understanding my situation and felt like I learned something. Not sure why others gave this place a bad review. But my experience was very different.

I went there with a broken leg, it was later In the day so…read morethey said they were gong to send the pain prescription to a pharmacy that was open 24hrs bc obviously the pain was going to be excruciating overnight and then proceeded to send the prescription to the wrong pharmacy that is closed overnight so I spent all night in absolutely unbearable pain bc of their mistake. The nurse is completely inept. The doctor was great bc after this mistake I cannot possibly recommend them.