It's been a nightmare! It's not worth it…read more It's understaffed. There online app is always forever glitching! Today the online banking app kept booting me off and asking for a password that is text to my phone. ITS INSANE! It's hard to reach customer service over the phone. Today I closed my business account, teen account and will be closing my checking and saving as soon as I set my direct deposit at my new bank. Also we never qualified for any loans at TDECU bank. Honestly Capital One Bank qualified us for credit cards and a car loan. Therefore we decided to switch over to Capital One Bank there online banking is way better.

The Maxine app is a joke. It never works right when I call it anyway it's ridiculous. There should…read morebe a real person talking to you. Nobody ever picks up. It's a stupid app.

It is a shame that so many businesses don't attempt to be part of the city. Frost Bank is located…read morenear a school and refuses to let parents utilize the green space to pick up their children. Seems like a missed opportunity to connect to the city.

It's great to walk into an establishment "where everybody knows your name." It's creepy at a bar,…read morebut at a bank...it must mean you are loaded. Well, I am not loaded and still every Frost Bank team member greets me by name and with a smile, every single time I walk in. That's customer service...and it's the kind of customer service that makes you overlook the .0001% AYP from your savings account!

Stop by after brunch with a friend CC needed to utilize the ATM. To our surprise the ATM was out of…read moreservice. What made matters worse is that the was the only ATM at this locations. What doubled worsen this situation is, today is President day, so being a federal holiday banks are closed. It's imperative that ATMS are operating properly.

This location needs another ATM located outside. WF closed another location in the area - there is…read morenormally a line here - while the drive thru lines are always open

I went in to the Silverlake branch yesterday to deposit some rolled coins. The teller named Tina…read morewas SO NICE ! I could tell she loves her job ! Her kind words and great service really made my afternoon a lot better ! Thank you Tina !

This location gets 5 stars for being really helpful. I had an issue with my online account and a…read morerep found the answer really quick. She even walked me through it on her computer step by step so I knew what I did wrong. Great customer service!

Open, open, OPEN! Since Hurricane Beryl wrecked havoc we did not have a bank to go to. Our original…read morelocation off of Broadway in Old Pearland was closed due to no power. This branch is a newer upscale and doesn't have the traditional drive-thru window convenience. There are lots of ATM machines in and on the outside of this branch. If you're looking for a traditional branch this isn't it, but it does get the job done.

Single physical banker working during regular business hours with no urgency or apparent order to…read morehelping. Waited over an hour with no ability to make appointment for something that had to be done in person per the bank. Terrible customer service

Worst bank I've ever done business with. Not enough workers and the ones are here can't do anything…read morewithout a phone call. My accounts were locked down for fraud concerns and after I went home and returned with all necessary paperwork they told me it would take 2 weeks for my account to unlock. I said what can I do they shrugged shoulders No manager available, they told me he would contact me I'm still waiting

First, let me say I joined Navy Federal Credit Union because I felt that they were more customer…read moreoriented than say, Chase Bank. I purchased a used car from them in 2024 and paid it off. I applied for and was given pre-approval to purchase a used car. The rate was 6.49%. I ended up purchasing a new vehicle. I then called Navy Federal credit Union, and asked to have my interest rate adjusted accordingly. I spoke to three different people three different times and was told there was nothing they could do. I called again this past Friday on April 25, 2025 and spoke with two people. The first person I spoke with was reasonable and transferred my call to a supervisor named Robert the last name provided. I told Robert I was disappointed with Navy Federal Credit Union unwillingness too communicate with me in good faith. I didn't say to him "your people could have said to me if I change the terms of the loan, i.e., the number of months financed why wouldn't they modify the loan?" Robert said he would change the interest rate. Based on my recollection of the conversation, he agreed to change the rate from 6.49% to 3% with a 36 month finance plan. I waited to get the revised loan agreement/promissory note and it arrived on yesterday, Monday, April 28, 2025. Unfortunately, it had the terms of the original loan. I called back to Navy Federal Credit Union and asked to speak with a supervisor again. I spoke again with Robert who may or may not have remembered our conversation from three days prior. He said according to the notes, the interest rate should be 3.9% and not 3%. Since according to them, all calls are recorded I asked for a copy of the recorded conversation. I was told I could get a printed transcript and not the actual recording. Having worked in the Legal field for a long time I know that in depositions people are afforded the opportunity to make revisions to the document. I've expressed my concern that without hearing the tape I was left to the mercy of whomever was transcribing from the recording. And, that the transcription may not be inaccurate representation of what was said. This experience caused me to look back at my previous loan with Navy Federal Credit Union. I discovered their business model is not as beneficial to its customers as one would like to believe! Their model does not allow principal payments! Safe for instance you have a loan and you make a $10,000 payment to reduce the amount owed. That amount of money is spread out as if you were making multiple monthly payments. The monthly payments have interest calculated into them, therefore the consumer is not saving as much as they could. Reducing the principle saves the consumer the most amount of money. I strongly encourage everyone to listen closely to the word choice that banking officials use. These people are highly trained to intentionally mislead customers by redirecting you with words that do not answer specific questions, and lead you down the path that distracts you from your initial interest. From what I've seen most banking institutions employee similar tactics to maximize their profits, leaving the customer, unaware that they could've saved the money! As of this moment, I have not received the revised promissory note with the new terms. GN3

I went in to make a deposit the customer service representative was very friendly and…read moreknowledgeable. I love the extra step of security I'm so happy that I'm currently in the process of moving to a city that have a NFCU bank. I love Navy Federal!!!

Was a great experience and great customer service!! My first time opening an account with BOA and…read moreso thankful for all their help and guidance!

Had trouble with Rosa's tone with my wife she needed some help and she abused her in the store in…read morefront of a busy line of people she asked if she was stupid because she simply didn't know she had to wrap coins on her own. Then she sharply questioned why she would deposit them here. ITS A BANK THIS IS RIDICULOUS.

This place is pathetic. They don't answer the phone. They are rude and unhelpful and don't know…read moreanything about estate accounts. They were sitting in front of me and asking me to call an 800 number to get help, after months of paperwork. I would run from this place.

Great customer service. I had an appointment but I got their early and they took me 1/2 hour…read moreearly! Answered all my questions and took care of my needs very quickly and efficiently too!!