I called to get a issue on my end fixed and I had the pleasure of speaking with Mollie L. in…read moreadministration. She was AMAZING! She fixed my issue in a very short time! Great communication! Thank you again Mollie! You were awesome.

I am a teenager and came alone to open a new account and Leah Rodriguez was amazing in every way…read morepossible. She explained things in a perfect way to understand, was helpful in so many ways, and was welcoming! I was a little nervous coming to a bank alone for the first time but the staff and Leah made me feel so at home and comfortable

I went in to the Silverlake branch yesterday to deposit some rolled coins. The teller named Tina…read morewas SO NICE ! I could tell she loves her job ! Her kind words and great service really made my afternoon a lot better ! Thank you Tina !

This location gets 5 stars for being really helpful. I had an issue with my online account and a…read morerep found the answer really quick. She even walked me through it on her computer step by step so I knew what I did wrong. Great customer service!

I want to say thank you to Ms. Cheryl A. I had several…read morequestions regarding loans and she answered everyone of them with exact information and attentiveness, she also went above and beyond to help get approved! I would HIGHLY recommend going to this branch solely for Cheryl. I plan on being taken care of by Cheryl anytime i come back to the bank

The worst custom service EVER, could not get a write out in 3 days !!!!!!…read more people need money at a reasonable time they failed everything Mary and Ricardo are the worst worst worst ever, at Location 6540 East Riverpark Dr. Houston, Tx 77479 Management should FIRE the, , NOW !!!

I've never had a bad experience here, but I've had a couple of awesome ones in the last two days…read morewith Juan Carlos, one of the bankers, so this review is focused on him. He went above and beyond to provide the best customer service I've experienced in a while at any bank. I recommend you seek him out if you bank here or open an account here. I recommend his boss give him a raise if at all possible, because this review will attract attention from recruiters.

This Hedwig Village location is one of the best location in Houston. Super nice building, nice…read moreparking lot, and in a high end area of 77024. Please don't trash it just because you have a bad day or whatever... from the Manager down to tellers. I came to the Drive Thru teller and sent in the canister my check along with my deposit slip, after the wait... teller asked: " what can I do for you". Isn't it common sense that if there is a check along with the deposit slip then it means to make a deposit? She then asked me to send in my ID, for a deposit? Also just a small check not cash! I complained to the manager about Majida's lack of common sense, unnecessary red tape and the Manager replied that she heard it too and then???, no apology, none whatsoever??? just neglect the client or neglect to fix the Unprofessional Service. It is sad from top to bottom. Hope you guys have a better day and correct the customer service soon. We love this location for the decades.

My experience with the League City branch has been outstanding. Today Breanna helped me to set up…read moresome new Certificates of Deposit after carefully explaining my options. In the past month I have needed some guidance on deposits, and accounts and the staff has always been willing to sit down and explain the options and selections that are available. The only issue at this time is road construction in front of the branch as the city is installing new deep sewer lines, but getting around the traffic to get outstanding service is worth the time.

After 30 years with them I am leaving. They charge $20 per overdraft fee which only makes it worse…read morefor the average person who is already in a bad situation. Last month I was only $100 negative and they charged me over $200 in fees. They are trying to do that again which makes it harder for me to pay my bills as I have less money to pay them. The credit union refuses to listen or accept any responsibility, so yesterday I told the customer service member that they just lost a 30+ year member because they would not stop with the fees. They even charged me $20 on a $1 bill from a company I had never heard of. Goodbye GCEFCU!

Gabbie the representative that helped my wife and was totally amazing. NFCU is so lucky to have…read moresuch an outstanding employee. We had to make numerous changes and Gabbie handled everything with a smile. Knowledgeable, caring and most importantly listened to what we need. Thank you.

First, let me say I joined Navy Federal Credit Union because I felt that they were more customer…read moreoriented than say, Chase Bank. I purchased a used car from them in 2024 and paid it off. I applied for and was given pre-approval to purchase a used car. The rate was 6.49%. I ended up purchasing a new vehicle. I then called Navy Federal credit Union, and asked to have my interest rate adjusted accordingly. I spoke to three different people three different times and was told there was nothing they could do. I called again this past Friday on April 25, 2025 and spoke with two people. The first person I spoke with was reasonable and transferred my call to a supervisor named Robert the last name provided. I told Robert I was disappointed with Navy Federal Credit Union unwillingness too communicate with me in good faith. I didn't say to him "your people could have said to me if I change the terms of the loan, i.e., the number of months financed why wouldn't they modify the loan?" Robert said he would change the interest rate. Based on my recollection of the conversation, he agreed to change the rate from 6.49% to 3% with a 36 month finance plan. I waited to get the revised loan agreement/promissory note and it arrived on yesterday, Monday, April 28, 2025. Unfortunately, it had the terms of the original loan. I called back to Navy Federal Credit Union and asked to speak with a supervisor again. I spoke again with Robert who may or may not have remembered our conversation from three days prior. He said according to the notes, the interest rate should be 3.9% and not 3%. Since according to them, all calls are recorded I asked for a copy of the recorded conversation. I was told I could get a printed transcript and not the actual recording. Having worked in the Legal field for a long time I know that in depositions people are afforded the opportunity to make revisions to the document. I've expressed my concern that without hearing the tape I was left to the mercy of whomever was transcribing from the recording. And, that the transcription may not be inaccurate representation of what was said. This experience caused me to look back at my previous loan with Navy Federal Credit Union. I discovered their business model is not as beneficial to its customers as one would like to believe! Their model does not allow principal payments! Safe for instance you have a loan and you make a $10,000 payment to reduce the amount owed. That amount of money is spread out as if you were making multiple monthly payments. The monthly payments have interest calculated into them, therefore the consumer is not saving as much as they could. Reducing the principle saves the consumer the most amount of money. I strongly encourage everyone to listen closely to the word choice that banking officials use. These people are highly trained to intentionally mislead customers by redirecting you with words that do not answer specific questions, and lead you down the path that distracts you from your initial interest. From what I've seen most banking institutions employee similar tactics to maximize their profits, leaving the customer, unaware that they could've saved the money! As of this moment, I have not received the revised promissory note with the new terms. GN3

Great bank and friendly and helpful staff! Opened a business account with ease. Definitely would…read morerecommend to others.

RUN RUN RUN AS FAST AS YOU CAN! Don't bank here, you'll be thoroughly disappointed at every turn…read more Signed up online, followed the instructions and days later, several calls from Unity reps asking me how I signed up online, what steps I took... hell I did what the website said to do, know your banking system! Fast forward 3 weeks later, still no debit card. Pamela at the Blodgett location tells me ( full of attitude) that for security reasons debit card aren't mailed & I'd have to come into a branch, request a debit card... so I guess Unity doesn't issue personalized debit cards with customer names, or maybe they just have their own printing machine on location to do this(really Pamela?) So if I lose my debit card , I'd have to drive to one their few and non- convenient locations. No ma'am. Closing my account TODAY after less than a month. Per Pamela, I have to mail a letter asking to close my account. When I asked what address to mail it to, she says,"the P.O.Box address" again full of attitude... I held the phone waiting for her to get "regain her composure" and she reluctantly gave me the address.

The people at this Chase location deserve more than a Yelp review! They are always so kind and…read moresweet. I always feel so welcomed. Please keep doing what you are doing all of you guys are great!