I hate dentists, but this place has outdone itself in patient care! Everyone there is respectful,…read moreand at my previous dentist I felt like I was one of their test dummies they use in school, but at Canyon Springs I feel like a human being. They talk, joke, and are very reassuring and gentle. It feels like they learn what they hate at the dentist, and try to not implement that on their patients. They're great at explaining the costs of any procedures, understand that everyone isn't perfect at keeping their teeth at 100%, and are ready to plan payment options with you.

I have been seeing Dr.B for many years. I have seen the office outgrow their current space and am…read morelooking forward to their new building. Noteworthy they diagnosed my husband with an infection during a regular exam. Had he not been treated it could have become very serious, since he has other health issues. I got Invisalign five years ago with great results. I am maintaining the alignment with liners to prevent tooth shifting due to aging. It happens to all of us and Dr. B is helping me to maintain my teeth for a lifetime. The practice is busy. If you happen to not like a hygienist ask for another. Amanda the office manager is very accommodating and reasonable. Love you guys!

This place is the best! I have never had a dental office as great as Reality Bites! Great team…read moreof friendly, professional people who make going to the dentist a pleasant experience.

Can I say that I don't enjoy going to the dentist. I normally stay with a dentist if I find a good…read moreone. My wife's dental plan changed forcing us to switch to an in network group. After looking at reviews, we decided on Reality Bites. The front office staff were efficient and personable. The hygienist did a wonderful job cleaning my teeth. The dentist was so professional and friendly that I decided to have some orthodontic work done as well. I couldn't be happier with our choice.

This review is not directed to the dentists at Advanced Dental Associates. I have been seeing Dr…read more Edwards for over 20 years. I started seeing him when he was located in that strip mall off O'Connor and Nacogdoches. He is probably the best dentist in San Antonio bar none. And I have been seeing Dr. Long since he started working there. This review is directed at (you guessed it) the office staff that handles the dental claims and communicates with it's patients...the ones responsible filing claims in a timely manner and communicating this process clearly to the patient. Definitely was not done in this case. In December of 2025 I had 2 tori removed. I was pretty sure insurance was not going to cover this. They (Riley) gave me a treatment plan that reflected my cost was around $1400 dollars. After the procedure when I went to pay I was told I owe $1701. I thought well they have overcharged me in the past but I always got a refund in a timely manner (after the insurance claim was filed). Also in all the many years i have been using them they have always filed to my dental insurance in a timely manner. And insurance immediately sends me a statement saying yes it's covered or no it's not and this is what you owe. Well that never happened in this case. The only thing that was filed initially was the sedation medication used. And it listed no surgical procedure. So insurance denied it saying basically what was the procedure? And I couldn't get an answer on why the office did that. They did file another procedure which was not the tori removal and my insurance paid it ($219) but it had nothing to do with the tori removal. And it was not performed on me. Bottom line: they never filed the tori removal to my dental insurance. Yes, most likely it would have been denied. But, now I could have appealed it. I would have to have shown it was medically necessary. Confusing the matter was that I called in late January 2026 asking about the filing of the claim and was told that I might be due a refund. I'm thinking why would I be due a refund? Now I'm totally confused. So I finally decided to just talk to one person (Riley) so I dont get conflicting info every time I call. She said she is working (communicating with corporate office) on my claim. That totally confused me again. Told her I just want my tori removal to be filed to insurance. She gave me a cryptic answer that she either does not get involved or has no control over the dental insurance part. But after several phone calls she said she would call when she knows something. Nope. That didn't happen. Fast forward about 4 months. I got a text from the office saying I owed another $337. When I called Riley I said I thought you were going to call me when this was resolved. She answered something to the effect she had a lot of people to call.

I have a disputed bill that I shouldn't even have. I was seen by Advanced Dental under the VA…read moreCommunity Care program and supposedly owe 2162.00. I was initially notified twice by text.. I called, disputed, was even told I shouldn't have a bill as I was VA. Well, I then received a bill in the mail for the same amount. The secondary issue concerns part of the balance. My wife, had GEHA High dental insurance and made an initial appointment. This service is listed as April 2, 2025 with a balance of 103.00 owed. Once again the problem is this.. It was covered in full by GEHA. I have called, disputed, and there doesn't really seem to be an interest in resolving this.. I guess the next step would be to call government agencies that handle this sort of mess.. Why? Because issues concerning something of this nature should be handled professionally and quickly. The VA, and GEHA have paid and I don't owe anything.. I'm posting this in hopes no one else falls into this mess.

I had wisdom tooth removal surgery with Dr. Morehead in March of 2019. I suffered lingual nerve…read moreinjury and a nasty infection post-surgery that completely offset my day to day life and caused so much suffering. My first mistake was not doing my own research and consulting with an actual oral surgeon, as Dr. Morehead has a DDS in general dentistry. 5 years and 7 months later, I still cannot feel the left side of my tongue. I consulted an oral surgeon and they let me know before they could even see me that there was nothing they could do because it had been too long since the injury. What an emotional rollercoaster this has been. If I had been informed to see an oral surgeon sooner, I would have. I only had one follow up appointment after the surgery and the doctor said it would come back. It never did. They will not advocate for you. Do not make the same mistake I did. Consult an oral surgeon elsewhere for your wisdom teeth removal.

Hygienist very aggressive and hostile - didn't even have Dr. Merritt come in for examination after…read morethe procedure.

They fit me in today, first an emergency crown replacement…read more Amazing! Kind! Professional. I really appreciate all of the staff. Highly recommend this practice to anyone who needs dental care.

Bottom line, they spent a ton of money on this new facility, so don't expect anything to be…read moreaffordable and for the upsells to be strong. In coming here for an initial cleaning and exam, I noticed a lot of differences from my usual Dallas dentist. One, they don't use a different polish on veneers than on regular teeth (which my previous dentist did). Two, the tech who worked on my teeth was rough, especially on the gum line around my veneer. And three, while the office design was nice, the technology they used for the cleaning was a bit old-school (dated). I'm just used to a practice that uses newer forms of cleaning and polishing procedure. As I was private pay, the total was $250+, which is highway robbery for a simple cleaning. I go every few months, so my teeth are almost always never a problem. I was in and out in 30-40 minutes. The cost didn't come anywhere near equating to the experience. My search for a dentist in SA continues.

After avoiding the dentist for over 10 years because of my fear, I finally worked up the courage to…read moremake an appointment. I was nervous from the moment I called, but they got me scheduled much sooner than I expected instead of making me wait for months. When I arrived, the office was clean, welcoming, and immediately put me a little more at ease. My husband and kids came with me to check me in because I was so anxious, and the staff couldn't have been kinder or more understanding. Not once did anyone make me feel embarrassed or judged for how long I had neglected my teeth. Instead, they treated me with compassion and encouragement. As expected, 10 years without dental care meant I needed quite a bit of work. About five hours later, I left with a clean, healthy mouth and a treatment plan that I actually feel motivated to follow. A very special thank you to Estte (Irma). She was incredibly gentle, patient, and compassionate throughout the entire appointment. She gave me breaks whenever I needed them, comforted me when I became overwhelmed and cried, and never made me feel like I was a burden. By the end of those five hours, she had completely transformed not only my smile but also the way I feel about going to the dentist. I joked that I felt like part of my soul was left in that chair, but she and the entire team made such a difficult day into an experience I'll never forget. I truly feel like they changed my life. For the first time in a long time, I have a dental office I trust and a team of people who genuinely care. If you've been putting off the dentist because you're scared or embarrassed, please let this be your sign to go. I promise you'll be in good hands.

This dental office is a total scam. I scheduled a dental cleaning, they performed 7 x-rays, which…read moreI thought was ok because I was a new patient with them, but then they "sales pitch" me a $2,500 procedure, that I didn't want and they said we are done. Never even got my teeth cleaned and now I am receiving a $573 bill for uncovered services. This place is a scam. DO NOT GO THERE.

I had not been to a dentist for a long while. So Sonterra dental is where my wife has gone for…read moreyears. I made an appointment and had such a great experience. My cleaning was performed by Casey. She is the best! Very pleasant and kind. She did an amazing job. Also answered all my questions. I really enjoyed her positive energy kind and attentive nature. Dr. Woolwine is amazing as well! I really am glad I choose Sonterra Dental and was able to meet these amazing people. The front desk staff is great as well. Very friendly and helpful.

Had my bi-annual teeth cleaning with Lana. She's very thorough, straightforward and knows what…read moreareas may be sensitive so I appreciate her mindfulness. I appreciate her professionalism, have built a rapport with her and that she's not excessively chatty. She's given me tips over the years and I know I'm in good hands when I'm being attended by her. I get disappointed if she isn't available. I had X-rays today and those bite-wing things can be overwhelming in the mouth so I just focused because at one point I almost threw up for some reason when it was towards the back of my mouth but I held it together. Luckily it's only once a year. Everything was straightforward and afterwards, Dr. Ruiz examined my mouth, scraped a little and I asked her about getting a new, thinner Mouthguard that will act like a Retainer. At first she mentioned one product that was for my upper and lower teeth but I told her I didn't have braces on my lower teeth so she thought about it and decided to have me try something else. I ended up ordering an Essix Retainer that's thicker than a regular Invisalign Retainer which is more flimsy so it acts like a Night Guard. I was able to get an iTero mouth/teeth 3D scan at the beginning of my appointment so I was able to skip an appointment and just come for the fitting later this month. The 3D scan is a new and free procedure that tracks changes in your mouth/teeth for future reference. Dr. Ruiz was very nice in our brief visit. My regular dentist is currently on Maternity Leave. As always, I leave with extra sample toothpaste, toothbrush and floss. The office has a Keurig machine, chips tray and bottled water in a small fridge and an Air Purifier out in the waiting room.

Best dentist experience ever!! The staff is nothing less than amazing and you leave with a…read moredelicious treat!!

I have had all my dental work done here from cleanings, to filling, ortho and even veneers! It's…read morealways a great experience. Everything is always explained beforehand, and the vibe is so comfortable. I can never go to another office! I will be a patient here forever!!