We are rather new to Leander and Cedar Park so I was looking for a good urgent care and I've found…read moreit. Three members of my family have visited this location and we get seen right away. It's important to note they are an urgent care, not an emergency room. The staff is attentive and friendly, with genuine concern for your malady. I can note all the times my family has visited they will see a nurse practitioner. To some that may be a sticking point, but if you need to be seen for something minor this urgent care is great. I'd definitely make an appointment online for times sake, but the onboarding is easy and you can establish an account if you need to go back. I can even say cash pay prices are reasonable. I would definitely recommend this location for your minor care needs during the week and weekends if you can't get to your normal doctor.

I came here after dealing with a lingering dry cough that was starting to combine with itchy…read moreeyelids. My primary care doctor was booked out for weeks, so I decided to give Next Level Urgent Care a try. Even without an appointment, I was immediately helped by Shakemma, Tiff. She was wonderful! Friendly, efficient, and made me feel comfortable right away. I was then seen by Gad, who was also great. He quickly assessed what was going on, prescribed some allergy medication, and had me on my way. The entire visit took less than 35 minutes, which is amazing. Fast, professional, and super convenient--I would highly recommend this urgent care spot!

2 stars because I was seen quickly. After asking me what I…read morewas using to treat nausea and vomiting, they went ahead and prescribed me the same thing I had a 100-pk of at home that I spent time explaining WAS NOT WORKING, and that was why I was in urgent care in the first place. When I called back for a new prescription, NOT something over the counter again, they basically told me "oh well". So frustrating. Didn't listen to anything I said at all. Complete waste of time.

I had never used an urgent care before but needed care quickly, they were close, and wait time was…read moreshort. The online booking, check in, and registration was so smooth and took less than 3 mins!! I got in so quickly which I was grateful for given I was in so much pain. I was in queue prior to arriving, knew my place, and the time I would be seen. You can even provide your location and the system calls to let you know it's now time to leave. AND they even followed up with a phone call to let me know it was time to leave, if I hadn't. The woman who checked took my co-pay was great and had everything ready before I even walked in the door. The tech who did triage and took my blood pressure etc. was also skilled, experienced, and was so attentive & reassuring. She was also patient when I had to call my sister (also a DR.) about a few history type items. I got the most amazing thorough care from my NP, Chioma Okechukwu. She was direct, knowledgeable, and was able to provide a correct diagnosis from what I thought coming in. It was late at night so she rushed in a script so I was able to collect it before CVS closed and so I could get the first restful night sleep without pain that I have had in a very long time. I am so grateful for CareNow Urgent Care. This was a better experience than I have ever had at the ER and much much much LESS $!! Better healthcare at a lower cost, didn't think that was possible anymore. The follow up care instructions were very clear and even highlighted by the NP in the key parts. They sent a text to follow up the next day and forwarded all the details of my visit to my primary care. SO SMOOTH!!!!

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

I have used this facility multiple times for a both illness and injuries and have been extremely…read morepleased with the care I received.

Great experience as a first timer to Austin Emergency Center. I was greeted upon entry with a…read moresmile! I was taken back to room by DeeAnn the best RN I have ever had in my life! Everything was professional and very personable. I than had Dr Rice who did my exam, great knowledgeable and friendly doctor. He explained everything in an easy to follow instructions. LeeAnn Radiology Tech and Savanna ER tech very friendly and all made me comfortable in my stomach pain. I will never go to another ER, this one is the best. I am referring anyone I can. Thank you to everyone at Austin Emergency Center!

Most definitely do not recommend this place to go to this place is very unprofessional!!!!!!!!! I…read morewent in with no insurance willing to pay bc I have money and the workers and doctors repeatedly asked the the doctor came in the room being racists (asking if I speak English)her Name is ms.FoX very unprofessional she told me she had other patients to tend to and I need to hurry under me having excruciating pain, then told my bf she feels bad for him as walking out. SMH she shouldn't have a license

Surprise billing like many other reviewers here. The woman at the front desk told me they were in…read morenetwork with Cigna. They aren't. They billed me for $3200 for a few hours spent there.

The urgent care across the road from HEB up the street is a great option unless you are actively…read morebleeding. I'm going to repeat a lot of what user Angela S. said about this place. You know how they sell $10,000 watches that work great but honestly there are watches that are just fine for 3% of the price? I get that when I go to an "emergency room" I'm going to pay extra and I get that. But this was totally off the charts. Yes, they take your insurance here when the other places don't but you can still submit to your *existing insurance* and work their claims dept. Unless you can't stand your insurance, you should do that instead. PROS: - Great service, got right in, no issues with staff. The only reason this isn't a one star review is they did a great job. CONS: - You can fly from LA to NY multiple times for the price of a 20 min visit. Just unreal.

When in for simple blood draw, and the manager with street clothes states they are busy yet no one…read morewaiting in the Lobby. He proceeds to stick me with the biggest gauge needle, and he couldn't even tie the rubber band on correctly. I tell him stop when the bevel is in he did not so I had to stop him with my fingers so he wouldn't go deeper. Now I understand why no one goes to this Concentra!! Do not recommend!!!

I have had to go to this clinic on several occasions for a workplace injury this is my third go of…read morea shoulder surgery the first doctor he was a very attentive doctor he listened very well he paid attention to what you were saying and he treated you accordingly, he has since retired they had another doctor in there temporarily he also listened very well and was very attentive to what was going on with you and your issues. The front office staff very friendly very helpful. Physical therapy Keith is the physical therapist there he's amazing he knows his job very well and he works to get you back to full capacity as much as possible. However there is a new doctor there now Dr.VanRokel. His bedside manner and listening skills are completely broken. I went in today 10/7/24 Because I had something happen over the weekend with my current injury. He couldn't even tell me what my injury was when he came in the room. He came in and said OK remind me what's going on with you, when I started reminding him he very quickly started talking over me and just said OK go see your surgeon and rushed me out the door. Was asking me if I wanted pain medication Stronger restrictions. Instead of just listening to me I was in and out in like two minutes or he was. Do not like the new doctor I do not recommend the new doctor at all

I went with a friend here today for a sports physical and it was a good experience. The check in…read morewas easy, quick and friendly. The facility was clean, stocked with complimentary drinks, snack items and was bright and airy. Everyone was friendly and we were in and out in record time. They charge 39 dollars for a sports physical for people up to age 21. If your child or a young person needs a sports physical I would definitely recommend this place.

I came to this facility on 2/8 for intense abdominal pain, and had a less than favorable…read moreexperience. The wait was short, which was nice, but the nurse I had did not appear confident or competent in his role. My main problem was that he issued a phenegran shot, which I have had multiple times, and it burned for a solid 10 minutes after administration. It also left a significant bruise, and is still sore more than a week later. He also didn't remove part of the bandage packaging, which isn't a huge issue in itself but it just shows that he really didn't appear to know what he was doing. My other complaint is that the doctor told me not to take anti diarrhea medication, because whatever virus or bacteria was in my system needed to be expelled. However she ended up writing a prescription for an anti diarrhea medicine, which was contradictory to our conversation. When I asked the nurse about it, he did not have a solid answer, even after going to check with the doctor. Additionally, she wrote the prescription on paper while she sent the other medicines electronically, but didn't notify me that one would be separate and on paper. So when I sent my husband to get my medications at the pharmacy, he only came back with 2 of the 3 and I later found the third buried in the mountain of paper work they give you upon release. Ultimately I was examined and left with a more solid idea of what was ailing me and how to battle it, but the overall communication and care could definitely be improved.

5 stars to PM Pediatric Care and their team and Dr Jensen! We swung by today after my kiddo's…read moredaycare called and said he had a gash in his eyebrow where he took a tumble and there was an open wound that wouldn't stop bleeding. I immediately swung by to go get him and off we went to the pediatric urgent care by daycare and our house! We've always driven past this and I always wondered how it was and after today's visit, I don't think I can go anywhere else, and I wish they took adults lol. That's how lovely the service in care was today, we were able to get our son checked in online, submit paperwork and once that was done, immediately taken back to see the nurse, get vitals and attentive care and kindness for our little dude in his time of need. The space is really lovely, with colorful artwork, complimentary snacks and juice boxes, which was extremely helpful after getting him and we had yet to have lunch so a snack def helped my little hold down his hunger while we waited to wrap up todays visit. 4 stitches later to close his wound, they even had some free shows to watch on their tv which was very nice to allow our son to feel comfortable with these new faces and make a scary situation less daunting. They cleansed the wound, stitched him up and offered all the stickers! I am so grateful for their presence and look forward to future care with them should we ever need anything and have difficulty getting to see our sons normal pediatrician!

So grateful for this place. We have three kids and have been here more time than I care to admit;…read moremost recently, we visited them for a Saturday-night incident that required 9 stitches. The staff are great with kids and they saw us right away. Thank you!

The service was easy to set up and use. I was able to get an appointment scheduled for the next…read moreday. The team of clinicians that came to visit me to the great job and took care of all my needs. Highly recommended.

I cannot recommend this enough. Absolutely, restoring my faith in humanity level of service and…read morecare. Fully Medically trained mobile nurses complete with Lab. Injections, IV's, testing, writing perscriptions. And they listened. Real Live House Calls, yall! Medicare B accepted. My wife had started suffering from dehydration after bad naseau, and needed an IV for some fluids. We were dreading waiting in an urgent care(/convenience care) that could actually do IV's, let alone the traveling to get there and back while dry heaving. I spoke with a few lovely folks to get my insurance squared away, and a very qualified nurse to hear if a visit was needed, and within an Hour, the team arrived and got to work making her feel better. If You need an urgent care to come to you, this is the BEST option, by the BEST people. 100 Stars.

Beginning with the front desk lady that checked us in, people really looked down on the woman I…read morebright in to receive care. She even felt like they were being extra rude to her. Dr. Rabideau was even worse. You could really feel how he was looking down on the lady. The whole thing was so mad embarassing for the clinic.

This was our second visit here and it was not the best. After the nurse left the room, we sat in…read morethe room for 30 minutes with no update from anyone, my husband left to find the nurse or doctor and there was no one to be found. We left and told the rep at the front desk what happened and she was surprised the doctor never came in. Let's just say we wont be coming here again.