I have such a mixed review on this place. I love the doctor my child had seen. Had some excellent visits and why we chose to stay for our child's specialist after coming for a second opinion. The assistant was great and so was the nurse. The doctor took time with us and explained everything very well.
What I am absolutely disgusted by is that the billing told us what our portion would be for an upcoming procedure and lied to us. I called, my husband called, and then we triple checked by calling them again and a manager call us back to verify what our portion would be. It was someone from Houston and then I think someone from up here in Austin called us as well and reassured us.
We were told one amount which was our deductible is all we would owe and not any other amounts. We asked are you sure because we usually have a .,% coinsurance. They told us no the deductible of $** amount is all you will be responsible for, no coinsurance.
So we chose this facility due to what they told us or we would have stayed at the other children's hospital down the street. At least the other place told us the truth that there would be separate charges for different things like anesthesia, anesthesiologist , surgery center, doctors fee, and etc. and we would be paying our deductible and coinsurance.
So far now with Texas Childrens, we have been billed separately for all of those and a few more. Even a month later, yet another charge after we thought it was all settled and no more bills. It is unbelievable.
Also I advise if you decide go there, not to do blood tests at the lab inside Texas Children's Hospital. We were billed differently for tests that would have been covered 100% at other labs. If you bring a lab test up to the doctor's office like they suggest, then they charge you a facility fee or it may have been charged at the lab, couldn't tell because their billing is so confusing and they blend the charges into separate bills that are similar.
They also charge facility fees for each visit. So if your regular doctor's visit is a copay of $50, your amount you owe will be $50 plus their facility fee. Once was charged Facility fees of $189 and another time $35.
We will not be back. For all their beautiful luxury feeling inside, we can see why they have to charge all these fees now. Also not surprised they have to lay off people and close down their urgent care. If you bill the heck out of your patients and over charge them, they will not come back and word of mouth is a powerful thing. read more
