I would almost break my other leg to work with Dr. Thompson again :) But seriously, he has been…read moreknowledgable and caring. I was recently going on vacation out of the country, a lot of walking on a still healing leg. I realized I was short on some medication that would really help with the pain.I called the staff of AO 5 hours before my flight and they had a new scrip to me within 30 min. Awesome service. I hope you don't need these guys but if you do you are in good hands!

So appointment was at 1pm 9/14/26 and i got there at 12:55pm the chick at the front desk says I…read morechecked you in, have a seat and fill out these papers. Ok cool I did but noticed that all the lighter skinned folks were going back but not me. So at 134pm I went to the desk to ask what time was my appointment she says 1pm but I was waiting for your paperwork to check you in. Lady what?? Most professional establishments have to stay on schedule so when you are checked in, thats that! If they call your name you can finish the paperwork in the room. Not this place. So I finally go to the back and if the paperwork is what you were waiting on to see me why did the nurse ask the same questions?? I get X-Rays still nobody comes to say hey we waiting or the dr is coming, so I waited another 29 minutes and walked out. All the nurses and doctors were laughing and talking in the hallway as I walked out. Then 10 minutes later I get a phone call to ask is everything ok, absolutely not i have waisted over an hour of time and hours from work to come to this dump. She says the dr was coming in, no ma'am he/she was not they were standing in the hallway at the desk laughing and talking. He could've called my name and said something but they didn't. The chick that called me ask do I want to reschedule absolutely the F not!! Why would I waste my precious time to sit in your office to figure out which time am i checked in if she supposedly done it the first!! GO TO THIS PLACE AT YOUR OWN RISK!! NEVER AGAIN - NEVER AGAIN - NEVER AGAIN I would advise anyone thats dissatisfied please go up the road to Restore Foot & Ankle Specialists! Checked in means checked in

I was diagnosed with phlebitis in my left leg post op a total right knee replacement by Dr…read more Toulson. I called to make appt with Dr. Toulson but he couldn't see me that week and told me he had me set up to see Dr McKeller, his partner. I needed a medical clearance so I could resume physical therapy. Dr McKeller kept assessing at my rt leg and both the assistant and I kept telling him my phlebitis was in the LEFT leg. He then ordered an xray of my rt knee and said my knee looked great and discharged me. I thought he would call in the medical clearance and resumption of care orders to the PT but he didn't. My physical therapist said they could not resume without the clearance or new orders. Dr McKeller also had advised the reception staff to cancel my next follow up visit because my Xray of my knee looked good. I then had to set another appointment to see Dr Toulson to get new PT orders. At my appointment I complained that I never got the medical clearance or PT orders. He replied that Dr. McKeller said my rt knee looked good. Frustrated, I said my phlebitis was in my left leg, not my right leg and that was why you sent me to see Dr. McKeller in the first place...because you didn't want me to wait until I could see you. Then; to my detriment, I added, if Dr. McKeller can't tell a left leg from a right leg maybe he should retire. Dr Toulson immediately excused his staff assistant, got down on his knee in front of me had me bend my right knee backward to test my range of motion then advised me "I was going to be just fine". I could tell he was angry over my remark and expected him to address my rude comment but he instead just got up; asked me to follow him. He then walked me out to the reception area and told the discharge clerk that I was ready for discharge. The clerk asked when to schedule my next appointment and Dr Touls shook his head no and told him I would not need another appointment. The clerk said "but she" and Dr Toulson interrupted him and repeated I would not need another appointment then turned and walked away. Dr Toulson did not give me discharge instructions nor resumption orders for PT. I was stunned. I called PT and they said they had not received any new orders. They suggested I call my family doctor to get resumption orders. My appointment with my family doctor was almost 3 weeks away and I was extremely upset. I looked for my post op exercises from having my left knee replacement Zanesville OH the previous year and followed those exercises until I accomplished full function of my right knee. My family doctor did call in new orders about a month later but by then I found I was doing okay on my own. Thank goodness I had kept my folder from my Ohio orthopedic surgeon. I do have two really good knees but ultimately give credit my Ohio surgeon for my post op recovery on my right knee because Dr Toulson couldn't take hearing a negative comment from a frustrated patient. My recovery was ultimately good because I kept my post op exercise orders from previous total left knee. I am a retired RN and was the medical director over a Home Health and Hospice. I know that patients can sometimes become angry/frustrated and need a extra support or understanding when they are upset. I also know that sometimes these same patients can get out of line with comments and/or behavior and need redirection until they can calm down. However; they ultimately need to feel they can share their feelings when communicating a complaint and be supported while a plan to address their concern is completed. I don't feel my one agreeably negative comment was worthy of a full patient discharge early in my post op period. To discharge a patient because of one rude remark seems pretty petty to me. I could have been addressed for this negative comment about his partner but I feel discharging me without follow up care was reckless and inappropriate on his part. He's didn't send out a patient satisfaction survey after discharge so after much thought....felt like I could call and complain to Medicare or... just share my experience this way. Maybe another patient won't experience what I did or.... He will be kinder to his next frustrated patient and at least make sure they have a safe discharge plan.

Dr. Toulon and his staff are the best. The whole process for total knee replacement was a success…read more Everyone involved did their part for my surgery. The care and concern deserves an A+! I'm thankful that he is a part of my health squad!

My experience was exceptional from start to finish. Jessica MacPhee was my treating physician, and…read moreshe truly went above and beyond. She took the time to listen carefully as I described the pain I was experiencing and walked me through several treatment options, clearly explaining the pros and cons of each so I could make an informed decision. When I returned for the selected treatment, she performed the procedure with great skill and professionalism. When I mentioned that the previous medication hadn't been as tolerable for me as I'd liked, she took action and called in a new prescription before I left. Which the new medication seems to be working out great. I highly recommend this practice, and if you have the opportunity, I suggest asking for Jessica MacPhee.

I can't say thank you enough to Jessica (PA) and Edgar (PT). Amazing people. I came to them as a…read moresick, falling-apart person and left like a new man. Thank you guys!

The best ortho Drs around. Have been to 2 others and this is my go to place. Had months of shoulder…read morepain and 1 visit and I haven't had anymore knock on wood.

11/10. This place couldn't be better. All staff, including office and medical, are organized,…read morecourteous, and knowledgeable. My employer changed health-care on me while I was mid-treatment with my physical therapy, which was being overseen by Leann. They were flexible in helping me with that and even using some existing credit which I had to use to pay for that. My doctor was Dr. Klein, orthopedic surgeon. He did a perfect job on my surgery. My shoulder is healing up perfectly. I barely feel it or consider it these days.

Next Step Orthopedics, thank you for your dedication and exceptional care. I want to extend a…read moreheartfelt and special thanks to my surgeon, Dr. Dominique Nickson, MD, for being an OUTSTANDING physician. Your expertise and compassion for your patients have made an immeasurable difference to my physical and mental well-being during a challenging time. Orthopedic surgery requires precision, resilience, and strength to tackle complex procedures, and you embody these qualities. The patient-centered approach you and your team take has helped improve my quality of life and recovery from my rotator cuff injury. We are fortunate to have such a skilled and caring orthopedic surgeon as you, Dr. Nickson. Again, thank you for your kindness, support, and unwavering commitment to excellence. Sophia W.

saw a friend of mine on social media getting help for her knee so I asked her for the referral…read more She was so right - this place is GREAT!!! The doctor and staff was VERY attentive and nurturing. I was a bit anxious but the type of care I received had me at ease. I drove about an hour to be seen here and it was beyond my expectation!

They only do surgery as last resort. I'm very impressed with the care they give. Very kind and…read morecompassionate.

Dr Hines is amazing and cares deeply about his patients. He performed the repair on my torn rotator…read morecuff and bicep. He did an excellent job preparing me for the lengthy recovery. Now that I am on the other side of that I am almost 100% back to pre injury. The staff at the office was amazing through all my visits.

Really impressed with the total package from start to finish. Wonderful employees with great…read morehumor. That doesn't happen often enough! Thank you! I had already sent in my information via the patient portal. No one reads that stuff. All places will ask you the same questions again and again. Patient questionnaires need updating clear across the board, at every medical facility. So no wait for me to see the MD. Dr Chambers, took the time to explain options and possible outcomes. Extremely informative visit. Enough time for me to think about what I was getting myself into! Dr Chambers forwarded his findings to my orthopedic surgeon. Surgery was scheduled the following week. Fast service after the nerve assessment from Dr Chambers. December 2020

I had knee surgery a few month ago, and needed some rehab. My wife had seen Averi Garcia at Texas…read moreSpine & Rehab for a previous injury, so I figured I'd engage her for mine. I worked with her for nearly four months as my knee recovered and I was able to rebuild the strength needed to walk correctly. In short, I could not be happier with Averi and TS&R. Averi was able to articulate what was going on with my knee, my hip and my ankle. She prescribed me some exercises, answered my questions, and physically worked my leg with her hands until everything was in the right place and working properly. Besides her knowledge and experience, Averi was a pleasure to talk to, and was patient and understanding with me throughout the process. She never pressed me to work harder or lose weight. She did make suggestions for walking on crutches effectively and what exercises to do at the gym. I cannot recommend Averi and her team enough for anyone in need to physical therapy. Whether you are a student athlete, recovering from an injury, or just working to increase your strength or flexibility, you can't do better than Averi and TS&R.

I am 56 years old and have had 1 surgery in my life. I met Dr Kravetz when looking for a spine…read moresurgeon. I was terrified at the prospect of major surgery. Other MD's I consulted with were too busy to spend time answering my many questions but not Dr Kravetz. Our first appointment lasted almost an hour! No Doctor has ever spent that much time with me. I scheduled my surgery and everything went great. 2 weeks after my spine surgery I feel like a new person. So glad I met Dr Kravetz. He and his team provided outstanding, caring service!