HORRIBLE SERVICE, Johana was rude. Made a negative comment about my options due to my " LOW CREDIT…read more" I don't know her position, but if she's a manager or supervisor no wonder this store had horrible ratings. BETTER TRAINING OR FIRED ! Didn't want to check for devices available for me to choose from. " I'm sorry I think we don't have that " " you would have gotten a higher discount if you had better credit " SALES ASSOCIATE means do what it takes to make that sale. SHE DIDN'T GET THE ASSIGNMENT. Customer service skill, in the negative numbers. If no stars was an option, this place would have exactly that. What a shame.

It seems like every single T Mobile store has the WORST customer service ever. The stores don't…read morecommunicate with the customer support and are not willing to do anything for you. I used to get better support from a pay phone.

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Nicole B. was outstanding. She solved my email problem in a very short time. Nicole was also very…read morepatient explaining the differences between Yahoo, Outlook, a secondary email, Gmail and Google...all of which I had found very confusing. No matter how many questions I might ask, she answers them all very calmly. I think Nicole is a very fine asset to AT&T and should be given a nice promotion. I believe she can become a great trainer. Thank you, Nicole! John Williamson

Nicole was the BEST helping me get my iPad Air, ill definitely go back with her to keep doing…read morebusiness with at&t.

Outstanding service to unlock iPhone Knows the correct way…read moreto do it and keep it unlocked.

Came here to get a quote for a cracked screen, super fast process and nice staff, would come againread more

Update : I bought this iPad on impulse. I bought it and within the two weeks I had it I only picked…read moreit up twice. So, I figured it would be a waste, and to just, return it. Mike was great. When customer service was giving me the runaround for weeks, he got on the phone with them and made sure that I get what I need to return this device. Verizon definitely gave me the runaround. I won't be doing this again with Verizon. Thanks Mike for your consistency with getting this returned. I came in to buy an iPad. Mike was assisting me. I called CS a few weeks ago to have a watch I didn't know I was being charged for to have it taken off my acct and to have them reimburse me. I informed him that watch is still showing as active on my acct. Mike took the time to call CS again to have it removed. We got on to the purchase of my iPad. I told him I wanted to purchase it outright. He told me I needed to have at least $10 unpaid. He told me the activation fee, the taxes, etc. Cool. When it was time to pay, he told me the balance of $87. I told him that I wanted to pay a lot of the balance off. I know he was annoyed that he had to go all the way back in, cancel the order and re-enter it in. Which, we both were annoyed, because I told him that from the beginning I wanted to pay more than 1/2 the balance off. Either way, he still provided a good service.

They need to have more staff . I literally waited 40mins and just one sales rep helping costumer at…read moreall time . I ended up leaving

Sina came to help us out in a time of need! Needed my iPhone 11 and iPhone 7 Plus repaired right…read moreaway on a Sunday morning. He traveled to our house and repaired both phones un under 30 minutes on the spot. Sina is extremely knowledgeable and pointed out some other deficiencies. Very professional and responsive. Definitely recommend and will use in future repairs!!!

Wow! I just did a quick search and stumbled across this business. It had great yelp reviews and was…read moreclose to the house so stopped by. My iPhone 14 (lightning port) was broken and was quoted $100+ and a week turnaround at a slightly sketchy place down the road. I pulled up and the owner said "Give me 5 minutes. It will cost $20" Sure enough it works now! I thanked him and saw his yelp reviews were what sent me there so I would be sure to write one for him. Highly recommended

Fast and straight to the point. Great customer service. I needed a battery, and it took them less…read morethan an hour to repair. Fair pricing. Definitely would recommend.

I had a screen replaced on my laptop. Great honest price, fast service, excellent work including…read morecleaning my laptop and making sure everything was working properly.

Awesome service , explained everything and had great prices , will be back! Got my Samsung done at…read morea good price and under a day.

Worst experience ever. The so called manager"Cecilia" is absolutely rude and condescending. We…read morewaited at the store for it to open. After 10 minutes past the opening time she just wandering at the store and won't even come out to tell customers what's going on. We had to call the store only got greeted rudely by her and told the system is down they can't open for another hour. Not even she didn't apologize she was giving us attitude that we weren't patient enough and could have just waited longer for her to put up a sign. I also found out this particular store is not a t mobile cooperate store. They are a franchise. Maybe that's why they aren't held against the same standard? Will never come to this store again. The corporate t mobile store down silber is much more professional and friendly.

Best phone service I've had in a minute. The manager was the greatest help of all. Thanksread more