I found a used truck online that was at Texas Auto South in Webster TX, near Houston. My sales person was Brooke Cathey. We completed all the PW in advance. Upon arrival Brooke met me and we drove the truck. I wanted to look at another so we drove another truck. It was a better fit...4x4, newer and better shape. Brooke made the PW changes and I found an added charge on the invoice . Brooke had it removed and I was on my way home in about an hour. Four days later the AC went out. I went back to Brooke and she got me into service immediately. The AC compressor needed to be replaced...an expensive repair. I expected a big bill on my new used truck. Brooke got me a loaner vehicle for the night. I returned the next day and to my surprise the repair was free of charge. I have done a lot of outside sales work and owned a dealer license in TX. Brooke is the best professional auto sales person I've met. We had some hiccups but she handled them fairly and professionally. Go to Texas Auto South and ask for Brooke Cathey. read more

This dealership's sales practices and service department are easily the worst I've ever encountered. You definitely want to read this whole thing before even considering doing business with them. The pricing is a scam, because there's mandatory dealer add-ons that you cannot buy the car without, coming out to around $2000+ dollars (ceramic coating, tints, lo-jack, etc). They also stated that all the maintenance was completed prior to sale, which was a lie (more on that later). Upon inspection of the car (2020 Alfa Romeo Guilia), we noticed there were poorly touched up scratches in the paint, the front parking sensor was dangling, and the hood latch release from inside the car was completely broken; the salesperson stated those would be fixed after the purchase. Prior to purchase we made sure that the dealer annotated all of those details, to include doing a full buffing of the paint prior to doing the ceramic coating. We were told after the fact to schedule an appointment to bring the car in. 3 days after buying the car, the engine oil maintenance light came on (meaning the fluids were not changed, as we were told). We scheduled an appointment to bring the car in and after leaving it with them for about a week to fix the hood latch, the oil change, the ceramic coating and the front sensor. After coming back to pick it up, none of the items were fixed. We fought for a loaner car and ended up leaving the car another week until we were called and told everything was done. Turns out the hood latch wasn't installed properly, and the car wasn't even polished and ceramic coated all (as promised in writing, easily identifiable by the swirl marks and the Texas Auto Sticker that was supposed to be removed). In summary, you're obligated to pay dealer add-ons that don't get done, the service department is terrible, and all they care about is selling cars and forgetting about their customers after. If I could go back in time and never set my eyes upon the abhorrent sight of a dealership, I would. Shame I can't give 0 stars. read more

BUYERS BE WARE!!This is the worst experience ever! Do not deal with this dealership. This is supposed to be an online shopping dealer and they are truly a typical lie to get you in the door used car lot!! I live in San Antonio and I did the trade appraisal online and Patrick Anderson communicated with me and I asked him to be transparent and not play any games with me being that I am not a local and had to travel 3.5 hours to be in person. Patrick told me I need to come in person so they can see my trade in. I asked what about the online appraisal and he said I should get close to what the online appraisal was. We set up an appointment for me to come in person, As I was on my way about an hour in route, Patrick called me and asked could I go to Car Max and get an appraisal because they are affiliated with CarMax and would honor my bid and I told him no because I'm already in route and did not have enough time to veer off and do that also. When I get there Patrick is magically busy with 3 customers knowing we had an appointment and sets me up to work with someone else. Everything that Patrick told me was a lie to get me in the door. The lady he paired me with told me they appraised my vehicle for 20k!!! I was very upset and asked to speak to a sales manager. Christian Karamitsos, whom is A very incompetent source for authority, disrespectful, very unprofessional (possibly racist because of the immediate attitude he presented as soon as we met) I was speaking calmly about the information that Patrick mislead me with and Christian began to interrupt me while I was explaining my grievance and when I showed him the screenshot of the Texas Auto value for my trade in, this idiot blatantly told me "I see what you're trying to do but it's not going to work here you can leave!" Unbelieveable! All I was trying to do was purchase a car with a smooth, hassle free, transparent process. This company is falsely advertising OUR BEST OFFER on your vehicle trade in. When I input my vehicle information on clean value it gave me a value of $27,100. On average condition, 24,625. I screenshotted this info, not knowing until today that I was sent a separate email showing a value range of $19,700-24,625!! The manager Christian was so incompetent and racist that he could not even convey to me in a professional, respectful manner that I was sent a separate email with a range. Instead he accused me of trying to do what this dealership had done to me was lie! Christian could not even justify why he low balled my trade in to $20k from the online value. PATHETIC!! read more

See all

Purchased car from Texas Auto, took car to Texas Auto for repairs July 2024 and it's been there ever since with incomplete repairs and same response or none. I'm single nother with no other car. Seems like they don't want to give option to give monies back either I'm out of 2k and no car since June 2024, still no car and forced into repo since my family of 3 has no transportation. read more

Eric Vaught US Army, Retired. Disabled Veteran. NOT HAPPY WITH TEXAS AUTO SOUTH 16200 Highway 3, WEBSTER TX 77598 281-938-2032 To all my disabled Veteran brothers and sisters,... TOP Says....Shop Elsewhere. Yes, mistakes were made on my part. I choose to give a deposit. They have had it for 7 days and will only give back 1/2...on a vehicle that isn't even ready to be sold!!! MY ADVICE STAY AWAY!!!!! I would rate below 1 star. So.. here it is... its a long read... On 26 February 2021 I spoke with this Texas Auto South located in Houston about buying 2011 Jeep Wrangler Unlimited SAHARA. Because I have some seriously challenged credit I was told I needed a HUGE down (11600). I told them I need till mid March. They agreed, but I still wanted to test drive before I gave them money to hold it for me. I was told if they had to hold it 2 weeks, they would keep my deposit, even if when I finally drove it I didn't like it. So I gave 500 deposit to hold the vehicle until I could come look at and TEST DRIVE the vehicle, THE NEXT DAY(Saturday 27February2021). Unfortunately I was told Saturday the financing had a hiccup, by the time that hiccup was straightened out it was late in the afternoon. I live in Round Rock Texas so I moved the Test drive to Monday March 1, 2021. I received an email that morning (1 MARCH 2021) confirming my appointment, so My wife and I drove to Texas Auto South...3.5 hours. They KNEW I was supposed to be there. I was promised, Jeep detailed, full of fuel, ready to be test driven. NOPE NONE OF THAT HAPPENED. Just before we arrived I was told the vehicle would not be available today. Since we were almost there we continued on. Everyone seemed nice, professional and eager to complete our business. Mo Nazzal was quick to offer to compete the purchase and even offered to deliver the vehicle to my house, We declined because we wanted to test drive the vehicle. Our sales representative graciously offered to drive us to their sister lot where the jeep was being worked on. Another hour drive (each way). We finally looked at the jeep, yes it had issues, but I was told they would be addressed. We looked at it for maybe 10 minutes (no test drive was allowed). We were drove back to Texas Auto South. Again the offer to deliver the vehicle to my house was made, which I declined because I wanted to take delivery at the dealership to ensure that all the issues were corrected. I was told it would take 2 weeks to complete the repairs, so I agreed to complete the down payment (very hefty due to my dismal credit) when I returned mid March. Here is where I went completely wrong...We gave them another $500.00 that day (March 1, 2021). So in total 1000. MY fault, I agree. Because of all the earlier issues, I should have walked away. Today is 8 MARCH 2021, I have not taken ownership of the vehicle, but over the last weekend I went through the CARFAX extensively, apparently this vehicle was in a serious accident, CARFAX recommends it get inspected by a frame shop. I figured based on this information and generally its the right thing to do is to give me my money back, its not like the vehicle was exclusively reserved or even available for purchase. This entire week the Jeep has been listed for sale still. The jeep is still undergoing repairs according to MO NAZZAL as of today (March 8, 2021). I still have not signed any pay work. I called today to cancel the order, because of the horrible carfax, I was told by MO NAZZAL I could only get $500.00 dollars back but the other $500.00 (That part is non-refundable). He instructed me to go ahead and write a bad review. We argued for quite some time on the phone, I was not polite by any means. Yes I made mistakes, I gave these folks $1000.00 on a Jeep that is still listed for sale, that still isn't ready to be sold, so it cost me $500.00 for them to secretly hold it for me? They must need my money pretty bad. To all my disabled Veteran brothers and sisters,... TOP Says....Shop Elsewhere. Eric Vaught, US ARMY Retired. read more

Texas Auto - SEVERE DAMAGE - Auto Repair Near Me - Houston, Texas

See all

internet buyer beware! I spend two days buying a car from Texas auto. Gave them a deposit ,filled out all the docs.Only to have them call me and tell me that they sold the car to someone else the next morning for more money and in cash!..I thought it was a done deal...another thing they do, is bait and switch with the prices! they add on 3000 to 7000 accessories.and don't tell until you ready to sigh.they added 3000 to my deal for key replacement in case you lose the key...cant believe they treat customers like this! I SHOULD HAVE KNOWN ! TYPICAL SHADY USED CAR DEALERSHIP... read more

Texas Auto - Signed contract - Auto Repair Near Me - Houston, Texas

Used car dealerships are often the subject of stereotypes. They are not honest, sincere, or reliable. They are also often portrayed as two-faced liars, swindlers, and scam artists. Texas Auto South is the epitome of those stereotype. I purchased a lemon from them and despite they purchased it back I was $12000 in the hole. Below is an abbreviated email that was sent on Sept 11, 2023. "Christian I want to start with a high-level recap of the series of events Timeline of Events: June 2023: Purchased a vehicle from Texas Auto. June 26th: Reported issues with brakes, oil sensor, and other lights. Texas Auto found no problems (despite that delayed maintenance leads to increased repair costs, decreased vehicle life, and increased safety risks.) August 20th: Vehicle overheated, becoming inoperable. Contacted Texas Auto representative with no response. Had the car towed home. August 21st: Called Texas Auto for guidance. Was told at 11 AM to tow the car to their dealership. Late August to Mid-September: Vehicle remained at Texas Auto for over 3 weeks. Received conflicting information from Texas Auto and the warranty company. Warranty company advised canceling the purchased warranty due to inapplicability. Mid-September: After nearly a month, towed the car from Texas Auto to Porsche dealership for a third personal towing expense. Porsche diagnosed immediate needs for brake and oil changes, identified two recall items, and found the coolant issue. Mid-September: Car Note due for a vehicle not in my possession. Received a quote from Porsche, which was half of what Texas Auto had estimated. Informed Texas Auto that their loaner vehicle would need to be retrieved from my location. Late September:  Discovered a faulty headlight with a replacement cost exceeding $7000. I am writing to express my deep concerns and frustrations regarding my experiences I've had after purchasing a vehicle from Texas Auto in June 2023. Within days of my purchase, I reported multiple issues with the vehicle. From brake problems to sensor malfunctions, the car exhibited numerous red flags. Each time I sought assistance, I was met with either opposing information or inaction. My trust began to deteriorate after my vehicle was with you for over three weeks, during which I received conflicting and confusing information from both Texas Auto and the warranty company. The warranty company even suggested that the warranty you sold me did not apply to my vehicle type and recommended I cancel it. Desperate for a resolution and not confident in the direction I was receiving, I had my car assessed by Porsche. The cost of their repair was notably less than your quote, and they identified critical maintenance needs that had been overlooked. Furthermore, I've now found that even the front headlight of the vehicle is out, adding yet another unforeseen cost to my growing list. I want to be clear: While I understand I purchased the car "as is," the sheer number of problems in such a short timeframe has left me feeling exploited. The fact that you sold me a warranty that did not apply to my vehicle also demonstrates Texas Auto's malicious intent. I had hoped for a much more seamless and trustworthy experience with Texas Auto. My intention in highlighting these events is to provide feedback on areas that may require improvement within your business, and to seek a fair resolution to the challenges I've faced." Of course, I received no response to my email. The car was inoperable for 2 months before finally connecting with a manager. Trust your gut regardless if you are in a hurry. If my opinion does not matter, keep in mind they DO NOT care about you, they only care about closing the deal. I must admit I didn't know about warranties. Do your research and make sure you have your own mechanic because their auto repair team are scammers. DO NOT PURCHASE A VEHICLE FROM TEXAS AUTO. If you want more info do not hesitate to contact me. If they did an okie doke on you and you need a witness in court please do not hesitate to connect. TEXAS AUTO IS A SCAM! read more

Zero stars Purchased a car last year price online was 37,995 SAMIR IN FINANCE upped the interest rate from the bank also said a 5,500 warranty was required or the loan would be pulled also watch out for your down payment to magically not be reflected on the contract. After months after warranty was cancelled they claim the paperwork was "Lost" to not face any back charges (all communications email where saved) This dealership is consistent in breaking DTPA. Would not recommend anybody shop here unless you're ready to sue! read more

If not giving a star was possible I would give a Zero. The will give you a faulty vehicle with preexisting issues, tells you there's nothing wrong/ its been fully serviced and it runs fine. Then take your money. Once the car messes up on you, within your warranty time, they give you the run around and say they'll have someone call you. No one calls you. They'll keep this up until your warranty runs out and then say there's nothing they can do and that's it negligence on your end if anything is wrong with your car. No one wants to let you speak to a hirer up and everyone is a manager. RUN RUN RUN or come with your own mechanic!!! Also don't even think about getting upset, they will say this call is being recorded as if the automated system didn't tell you that when you called in. I recorded all conversations too! I've only had the car for two months. xoxo :-) read more

If I could give zero stars I would give them negative!! I had the worst experience at this dealership today. 10/10 do not recommend especially if you're a female coming alone... I should have read the YELP reviews before coming to this place... honestly a joke for service absolutely EVERYONE I interacted with was rude and treated me awful. The worst of it all is that they were trying to hide what was wrong with the vehicle I came in to look at... I would NEVER trust CHRIS DANZELL to be honest about a vehicle. This was a laughable experience to say the least read more

I purchased a Cadillac here and opted for a 3rd party warranty to the tune of 4k that was totally sold incorrectly. I got the hi tech plan after talking with him and many many times was told "if anything goes wrong with this car over $200 this will cover it" because $200 was the per instance deductible. Well let me tell you lots of things have gone wrong with this car....and nothing is covered. Not even a rear coil spring. Get real. You can't get anyone to call you back. Straight up lied to when purchasing this car multiple times and should've walked. Dishonest nonsense. I learned from my mistake so you all don't have to. Avoid this place. read more

Texas Auto - The scumbag that sold me the policy. - Auto Repair Near Me - Houston, Texas

My husband and I recently purchased a 2020 dodge ram pick up truck at the south location Vincent our salesman was great. He kept in communication with us and helped us find exactly what we are looking for and was able to get it for us at a great price! He was very courteous and professional! read more

I just wanted to give a shout out to Brooke Cathey and Texas Auto South for the outstanding customer service they provided during the purchase of our 2016 Infinity Q50. They made the car buying experience a very pleasant one. They made us feel very comfortable with no pressure to purchase the car. I highly recommend this dealership and working with Brooke Cathey. She is sweet and very pleasant to work with and will go out of her way to accommodate you. Thanks Brooke and Texas Auto! Gina and Ray read more

Texas Auto - Auto Repair Near Me - Houston, Texas

Matt M. was our sales rep at the Webster location and he went above and beyond to make sure that we not only walked away with the truck we wanted, but that we were happy and got a good deal! He didn't pressure my husband or I AT ALL and made our truck buying experience as easy and stress free as possible! Thank you for everything, Matt! read more

Chris made the process so simple and easy for me! I left with my dream mommy track hawk THANK U TEXAS AUTO, and a very special thanks to Chris, HE NEEDS A RAISE!!! read more

Awful place! From what I have heard and seen first hand from some friends and even a family member. Is the cars they sell either are lemons or a decent car. Either way these people are scam artists and will do anything to save themselves a buck from their pocket. Please save your time and go somewhere else where they honor their word. You will be in the shop before you can even pay your 2nd payment. read more

all the paperwork. So now I have a car on the side of the road with a smoked transmission. I was told bring it in on Monday....sure but it doesn't drive. It's never had a state inspection, can't get a state inspection because it doesn't drive. If any real "manager" would like to call me my number is on file I'm sure, and my name is on this post. Beware!! Do not buy from them!! read more

Texas Auto - MISSING SIGNATURES! - Auto Repair Near Me - Houston, Texas

I found the Classic Challenger online and emailed Texas Auto. Karla responded quickly and I told her we would have to be direct and cut through the crap if we were going to do business together. I have her an honest appraisal of my own vehicle...they gave me a fair trade for my Equus over the phone. We finished the deal...I left my 500 deposit on Saturday...drove down on Monday morning. The finance manager gave me decent rates...the deal was simple. I will buy from them again. I did fail to mention they removed two dings with a paintless dent guy to seal the deal. Thanks to everybody for a great experience. Without Karla, I would not have purchased here. The gravy on top was they sold my trade-in to a retail buyer the same day! read more

Texas Auto - A great car from a great company. - Auto Repair Near Me - Houston, Texas

See all

Go see Jay in sales. He delivered in everything he said he would. I got my dream truck at a great price. Will happily repeat business with them. read more

Management reached out to me after my last review/experience. I was hesitant but went back in to give them another try. I've actually been back quite a few times since then. They really worked hard to get my business back. Besides oil changes, I've also trusted them with minor car repairs. Prices are absolutely exceptional compared to other shops. read more

This place has some decent people working there, but the sales manager is rude and unreasonable. He accused me of wasting his time and did not care that I had to drive over an hour just to get to the dealership. He also denied what he said earlier and refused to discuss any deal over the phone. He said I had to come to the dealership and wait for hours because that is their "process." read more

LOL a fake review. LOL!! The car was bought through Manheim. I can post the vin if you like scumbag. It went through arb with Manheim so if you're so honest then you shouldn't have too many to sift through to see who bought it and where it was shipped. Someone just asked me about you and again I told them to Stay away from Texas Auto because they are crooks. So by my count I have saved 5 people from dealing with you. NICE TRY!!!! read more

I wish I could give them zero stars! RUN as FAST as you can. They are dishonest and the worst customer service I have ever experienced. They will lie about mandatory warranty addendums ( adding $2600) to the price of all cars . They claim they can't sell a car without it. Do yourself a favor and find a reputable dealer, this isn't the one. read more

Went there with my parents to look at a car they were interested, price ended up being higher than they wanted to pay. Before we could leave the sales manager Cristian came to talk to us, he was completely rude and condescending to my family. He definitely lost the sales lady a sale since my parents were considering putting down the necessary money to be able to afford. read more

Best car buying experience, ever!! Karla was awesome. Everything was completed via phone or text. When I arrived, I test drove my Jeep, met with Mike in finance, signed the papers and drove off all in less than 2 hours!! Highly recommend!! read more

Texas Auto - Auto Repair Near Me - Houston, Texas

Update: Received a message apologizing and offering to make it right, which goes a long way with me. I will reach out to them and update if we buy, but will bump the review up a star for that, as I appreciate the follow up! Saw a car I liked yesterday; stopped today to look at it. Walked around it, looked around, waited around, saw tons of people but none came to help me so I left. Too bad. I liked that car and they might have had a sale. Guess they don't need sales. And guess I don't need a new car. *shrugs* read more

I took my car there to be serviced and have a huge dent taken out of the hood...the service and correspondence while my car was there was exceptional! The car looks fantastic! read more

Purchased a vehicle after our's was stolen. We have owned it for six weeks now and it has been in the shop for four of those weeks. Every time I have reached out to speak with them nothing happens. Once they have your money do not expect any customer service. Go purchase from a dealership where they will take ownership even after a sale. read more

Texas Auto - Auto Repair Near Me - Houston, Texas

Went to get a tune up on my Audi. After about a few weeks my car started messing up. Took it back to them 3 times in the same day cause they wouldn't give me a proper diagnosis on what's wrong. Then Tuesday comes and they say it's all fixed just a bad ignition coil. That was a lie cause they didn't torque my spark plugs down. Charged me 415$ for a tune up but yet put the cheapest ignition coils in that keep burning out. Just went to 1st stop auto has to get car fixed right way had to pay 215.65$ for the issue and now they refuse to give me my 215.65$ back at Texas auto. Craige is this biggest Asshole u will have to deal with as well. Telling me if he gives me my refund and never come back but yet wants me to wait when he is good and ready. Don't ever come here if u want stupid ppl working on ur car read more

See all

really recommend Louie Garza excellent customer service he definitely help Me get in A car as a first time buyer

Upgrading to 4 stars after their sales manager called and quickly resolved the issue. My caution to online shoppers - Please insist the sales rep to send the pic of the 'actual' odometer reading (and not what is 'listed') to avoid any inconvenience later. _________________________________ Purchased 2018 MB GLA250 (VIN ending 454148) last week online, without seeing the car from this dealer. All went well, till they got the money and I got my car, shipped home. Big mistake! Here are issues list Biggest issue - Signed the paperwork that says 40,888 miles (also listed as 40,888 miles). Got the car with actual odometer reading of 43,500 miles. About 3000 miles more than what I paid for. Looks like this dealership routinely use these listed cars for personal use (or may even rent them out to make some quick buck) and pushes the cars out read more

This review is only for their service department. I purchased a car care Groupon about a year ago where it was $59 for 10 free oil changes and a bunch of other free things (brake checks, tire rotations, 1/2 hour of labor, etc) at Texas Auto. I've now gone there a few times to get my oil changed and my brakes checked once when they were squeaking a bit. I've had great experiences each time in their service department. The staff is friendly and attentive, and haven't come off as pushy. Each time I've gone, I walked in without an appointment and the whole thing only took about 20-30 minutes, which is definitely acceptable for me. I get full synthetic oil, which ends up costing me about $6 (since I pay the difference over the regular oil price that's quoted on the care care Groupon). Definitely a good deal! When I got my brakes checked (for free with the Groupon), the technician inspected the brakes and drove my car around their parking lot a few times. He then explained to me how they looked great to him, and that he's actually seen a lot of Ford Focuses from my year with squeaky brakes, but not to worry about it. He did the old "drive in reverse and pulse the brakes a few times" trick, which seemed to help subdue the squeaking a bit. I was worried going into the shop that they might try to use my free brake check as a means to claim something was terribly wrong with them, and was relieved to get an honest response out of them. This most recent time during my oil change, my battery cranking amps registered a little low on their test. Rather than try to push a new battery on me, the service lady said that it seemed a little low, but that it shouldn't be low due to its age and recommended talking to Ford since my car would still be under their standard warranty. I haven't had any experience with their sales department, so I can't comment on that aspect of their business at all. However, their service department is definitely worth considering based on my experiences there. read more

Texas Auto - Coffee in the service waiting room - Auto Repair Near Me - Houston, Texas

See all

Watch out for these guys. They will tell you whatever you want to hear to sell you a car. They assured me that the SUV that I purchased was never wrecked or damaged. They stated that it went through a tremendous inspection and passed before selling it to me. Long story short. It had a defective headlight. It has been wrecked and has cost me several thousand dollars to repair the suspension. It leaks oil. That's also cost me a few thousand in repairs. Do you research before you buy. They are dishonest and they don't care once you take the vehicle. If anyone wants to get together and star a class action lawsuit against these guys, I am all for it. They have wronged a lot of people. read more

I'm moving overseas so selling a low mileage SUV. They matched the Kelly Blue Book price and took less than 30 minutes for the transaction. Great job! read more

Karla and Ryan both helped me get in my dream car! The service was fast and she was so helpful through the entire process. They have an amazing selection and their service is reliable. Would recommend 100%, thanks again Karla and Ryan!! read more

I have purchased 2 cars from Texas Auto now and each time I have been pleased. I live in Fort Worth so a ways considering how many dealerships are in the dfw area. I worked with the GM who cared about my interests and requests And also Gaby who helped and was very responsive to my requests and messages. I will be back in the future for future toys I am sure. Thanks again. read more

Great Service from Lorie Longoria at Texas Auto highly recommended! I bought a 650i BMW from her didn't waste anytime...I was in and out SOLD read more

Texas Auto - 650i BMW Xdrive - Auto Repair Near Me - Houston, Texas

I previously wrote a excellent review if this place......but AFTER I made my purchase EVERYTHING went crazy! I TOTALLY HATE I every purchased my vehicle from this place! I have been waiting on a $500 refund that I am entitled too for over a month! And when I call, which is everyday, I get nothing but excuses! I want my money back and will get it back even if I have to take legal action. I wish I had read some of the previous reviews....seems that I'm NOT the only one that has gone through this.....I would really like to speak with the Owners of this "fine family establishment " Also....this is just one of the situations I've had to deal with...too much to write....BUT BUYER BEWARE! I would NEVER EVER recommend this place in Webster Texas to anyone!!! Take your money elsewhere. Trust me. Mashundria Phoenix read more

I purchased my vehicle from this place! This has been the worst experience by far with a dealer. I had to wait on a more than $812.67 refund that I was entitled to for over a month! I bought it and they ended up delivering the vehicle 2 weeks later as suppose it was in service, and I received it with really bad tires which I had to replace, oil leaking to the oil panel, and the bad battery had to be replaced. All this was shown in the inspection from Christian Brother just the day after I received the vehicle. They sent a check not even for the full amount of tires purchased and battery, and they even denied paying the installation and taxes. The oil leaking never was paid either. They should have covered the expenses as they sent the vehicle that way out of the dealer. Now, 5 months later I need to change both catalytic converters and switch which will cost more than $5,000. And when I call, multiple times, I get nothing but excuses! They even sent the contract missing document and they say it will take time to retrieve my contract because they can't pull it up. Unbelievable.! Worst customer service began with the manager Eduard V. Zero professional. read more

Sales representatives (I dealt with two) were very helpful. Very straightforward. I had the "typical" car buying experience where they'll work out the deal once you show up on the lot but resist details and commitments before you show up. But they were better at working things out in advanced than most, which I appreciated as it was 1.5 hours to the dealership. Only reason it isn't a 5 star rating is the $299 "dealer service fee" tacked onto the purchase which is in addition to the standard Texas $150 Documentary Fee. However it is still a 4 Star rating though because the $299 fee is clearly listed on their price protection certificate through TrueCar so they are not one to surprise you at the end with never mentioned fees. They worked with me, skipped most of the sales nonsense everyone dreads going through at the dealership, and moved quickly after the deal was concluded. No three our wait to sign the paperwork. read more