1. Texas Air Men AC & Heating

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Helotes, TX

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Texas Air Men AC & Heating

5.0 (2 reviews)
Closed • 8:00 am - 6:00 pm

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8 months ago

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Veteran Air - Call today to take advantage of this offer!!

Veteran Air

(93 reviews)

Phenomenal team!!! Super responsive with great pricing. They stand by their work and will work with…read moreyou to come up with a sensible plan to fix whatever issues may need attention.

Very disappointed with the quality of work from Veteran Air…read more I called Veteran Air before a major cold snap to have our heat pump checked out. Their technician, Jonathan Scholtz, diagnosed a corroded indoor evaporator coil and low system pressure. He also tried to upsell me on replacing the entire unit -- I should have realized that was a warning sign. Instead, they replaced just the coil. I paid the full amount ($3,233.85 after the veteran discount) and hoped that would be the end of it. About five months later, I started noticing the condensate pan overflowing and draining outside the house. I tried clearing the lines myself, but the dripping continued. Since it took Lisa from Veteran Air several hours to respond, I went ahead and called another HVAC company for help. They charged me a $150 on-site visit fee. The other technician was shocked by what he found: when Veteran Air replaced the coil, they never reinstalled the baffles around it and didn't even secure the coil properly in the brackets. There was basically no way for the condensation to drain correctly. He also confirmed the system pressure was still extremely low. The other techs could have fixed it right then, but they didn't want me to be out of pocket for repairs that should be covered under warranty. They recommended I call Veteran Air back to make it right. Here are pictures of what the other HVAC tech saw. I'm really disappointed -- I expected better, especially from a company that serves veterans. I wouldn NOT recommend Veteran Air based on this experience.

Goettl Air Conditioning and Plumbing San Antonio, TX - Goettl Air Conditioning and Plumbing

Goettl Air Conditioning and Plumbing San Antonio, TX

(286 reviews)

We had an entire new HVAC system installed after our 2013 model died. Brandon Cerda came out and…read moredid a great job of evaluating our old system and giving us options for a new system. He was very knowledgeable, professional and polite. We had a conference call with his manager Josh Estrada. Mr Estrada did a very good job of explaining the loan details on a recorded portion of the call. We had emphasized our need for a 20-year warranty for the heat exchanger, coils, compressor and parts because we did not want to have to repeat this in 10 years should the new system fail. I thought we made this very clear however after listening to the recorded call a week later, I saw that the heat exchanger does have a 20 year warranty, but the compressor and parts only 10 years. Some miscommunication perhaps on both ends. We went with the 3rd tier option because we thought it has a 20 year warranty on everything. It's energy efficient and eligible for the CPS Energy rebate. The system cost over $22,000 which was about $8k-$10k more than the Tier 2 option. The system itself works great (Goodman model) and is a huge improvement. The pull down attic door/ladder had to be removed to fit the new system in. I was informed of this at the end of the day. I would have approved it regardless but it would have been better if notified in advance. There were a few details that needed to be addressed such as adding a little more insulation to the main compressor line and setting up having a 3rd party carpenter to come out, reinstall the attic ladder/door and repair the wooden trim. It was frustrating in that I had made several calls to various people, texted and sent emails with little or no reply until about a week later. The attic ladder/door was later installed and looks great. There was also miscommunication in that I was told a QCI supervisor would be out to inspect the new system. I had a scheduled appointment and waited several hours. No one ever showed up. When I called about it they said I didn't need it because we live outside of the San Antonio limit. Then later someone said they were going to send the inspector. He showed up and gave me the requested paperwork I needed to complete the CPS Energy rebate application, and was going to leave without inspecting the system. I had him inspect it and was told that everything "checked out 100%." Brandon Cerda, the initial technician who assessed our old system and went over new options, was very helpful in getting a loan from Good Leap since this was such a huge investment. He was great in that he showed me a photo of the attic unit that had flooded the drip pan with oil and refrigerant. He said the outside compressor was still ok. Ironically the prior company which gave me an estimate never mentioned this and said I had a bad compressor. The point being that Goettl is very honest, knowledge, thorough and detailed in their work. The installers Matthew and Josh (a different Josh) did a very good job. It was an all day project. Josh did a great followup job in showing me the attic unit, answering all of my concerns, adding insulation to the outside compressor line, and going over routine home maintenance such as changing the HVAC filter and adding fluid to the attic unit's IV Bag (a device that injects a small amount of a special fluid daily to help keep the lines clear. Ignacio Hernandez (goes by Nacho) was helpful in calling about a week later to look into the 20-year warranty issue. He later sent an email with the recorded phone call where I heard Josh the manager mention 10 years warranty for the compressor. The recorded portion of the call did not initiate until after my wife dropped off the conference call. Although Josh was right, I still feel like he knew our need for a 20 year warranty because we spoke about it at length. The $22k HVAC system was at the end limit of our budget. We may had gone with the lower option if this fact had truly set in my mind. Regardless, it was a done deal. I researched and found after the fact that 10 years is standard for a compressor warranty unless you purchase an expensive 3rd party extended warranty. Call it a life lesson on my part. Goettl was very good in registering the furnace, compressor and coils with the manufacturer Goodman (this has to be done within 60 days of installation in Texas to get the full warranties as described 20/10/10). Overall Goettl AC & Plumbing did a wonderful job. Everyone was polite, professional and was not pushy regarding the sale of the HVAC system. Prior to this I got an estimate from another contractor and did not like their aggressive sales tactics. The new system comes with a 1 year Goettl service membership. I had actually paid for this the day prior to the installation so they extended it to 2 years. Having the membership will save you money regarding maintenance of the system. We also received over a $900 credit since we had prior repairs with Goettl and a 5% First Responders dis

I absolutely do not recommend this company solely because of MY EXPERIENCE WITH AN incorrect…read morediagnosis. First of all had to pay $450 for an ( incorrect diagnosis), and then was pushed to file a claim through Insurance for a 22k repair. Of course they try to make it seem they can have you finance at a low monthly rate for YEARS. offered to make it seem like it wasn't a thing at a low cost when the interest sums out to $33,000 total. Absolutely not! So I got a second opinion through a small business own plumbing, and they actually charge $250 for the diagnosis followed by actually fixing the issue! Thoroughly going through every component of the house to figure out what was going on, not only did they fix the issue the same day. It was a less total cost, than the quote that this company charges for a diagnosis. Absolutely DO NOT recommend this company at all. And this is coming from a true constructive feedback experience

Davco Service Co

Davco Service Co

(18 reviews)

When your AC conks out in July in south Texas, call My new…read morefriend Mario Davila. He answers the phone on an early Sunday morning, sets an appointment for 1000-1200 and shows up at 0930 because he knows you are in a state of emergency. You need people like that when your house is at 100 deg F. He's my new AC company and will be replacing my 20 year old unit in the spring. God bless you Mario and thanks for saving my sanity, my disabled son and my three dogs lives from the heat. 11/5/2017 Finally got around having Mario install my new Payne by Carrier 4 ton unit. Mario and Luis worked non stop from about 0830 am to almost 3 pm. Work was high quality and Mario even vacuumed my carpets when done. Everything was left the same way they found it, except now I have a brand new AC system which I'll be running through it's paces in the coming days. Mario filled all the paperwork for the CPS rebate and provided me with copies of all the documentation. He registered the unit with Payne himself. Mario is a pleasure to work with and I hope he never retires because he's my go to HVAC specialist. Thanks again Mario.

Our AC went out on the 4th of July, of all times... I contacted Mario and he was able to come out…read morewithin the hour! My main compressor went out, which was still under warranty, but obviously was not able to be fixed the same day, but he put in the request for the replacement part and gave us 2 window units to hold us over until the new part came in. When the part came in he was out to replace the faulty piece and we were up within a few hours! THank you so much Mario and team, I really appreciate all that you do for my AC needs! We will ALWAYS go to Davco for AC issues in the future! Love Love LOVE the service!

Texas Air Men AC & Heating - hvac - Updated November 2026

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