Recent preventative maintenance repair appointment - the service advisor was excellent - scheduled…read moreat a mutually convenient time, ensured parts were available and the repair was completed quickly and it appears correctly. The dealership's customer waiting area is generous. This experience was very good. Only exception this visit was an unexplained incident (perhaps magic) which was remedied. Comprehensively considering many prior encounters balances my current overall rating.

One of the worst experiences getting my Jeep worked on. I can't say fixed because of the…read moreunprofessional people at this place and they never fixed what they said they would. I brought my car in for service in Dec. '24 and the first this was when I see the manager Fred and I am setting up the car to get fixed I mentioned I have a warranty and he laughs at me. The other idiot I dealt with was a guy name Joesph Craddock and he tells me that I need new shocks and a gear rack (rack pinion). He lied multiple times and told me it would be done in a couple weeks. A few weeks later with no communication, I get sent through text to write a review about the service and I gave Joesph a bad review because my car wasnt fixed. He personally texts me, mad at me that his bosses said something to him and tried to make me take the down the review so he wouldnt get in trouble. (Typical unprofessional behavior). After a few more weeks and MULTIPLE calls & texts to customer service, I was ignored multiple times especially when I asked for and updates, part numbers or order numbers. Finally, the manager Fred calls me and tells me that hes waiting on rubber bushings (total BS) Finally, after almost 4 months from my original diagnosis which was the gear rack and shocks, this idiot Joesph tells me that I dont need a new gear rack, which makes no sense considering he told me I could drive the car while they were waiting. Even I know that if you first diagnose something it's not going to get better when you put more pressure on it. And they didnt even fix the gear rack and the claimed the only fixed the shocks and there is still knocking in the front from it. By not fixing the gear rack it led to a power steering problem. I haven't been able to drive the car since I got it back because the engine light is on because of the unprofessional neglect by the place and the 2 people that I mentioned. Do whatever you can to steer clear of the people at this place. They are unprofessional, dishonest and do not care about their customers. I filed the grievance with the state and they lie to the state also. I have proof of everything through text messages and screenshots (I'm not some ridiculous customer who's just saying that either) so there's nothing that they can tell me that is wrong. I take it somebody will reply to this with some generic response but I will be more than glad to post all the information. I have a ton of screenshots and text messages that I'll be more than glad to expose Fred and Joseph for and expose how unprofessional and uncaring this place has been. They never even offered me a loaner car to help me.

A big shout out to Rob Randall a certified pre-owned manager at the dealership. My older brother…read morecan no longer drive and we needed to sell his truck which he originally bought at the dealership. Rob took care of us in a quick and very professional manner. I, as the younger sister having to undertake care taking duties for my brother, was very appreciative of how took care of us. A a big thank you to Marie for driving us home. All in all a great experience- thank you!

The organization to get a loaner car for service repair is so unorganized. You have to call and…read moreleave a VM 3+ times to get a response. They will book you an appointment and tell you they will have a car ready by then but that that appointment will be three weeks ago with multiple calls with no response. They should be reaching out to me and rescheduling the appointment if a car isn't ready. Not 3 weeks of radio silence. This is also the 2nd time I've experienced situation unfortunately this so I know it's not a one off.

This place is your typical slimy lot lizard high pressure sales dealership you have heard or read…read moreabout. I walked in pre-approved from a credit union they too seek loans through. I need them to do a purchase order and I would send the order to the credit union and within a few minutes I would be able to pick up the check. My insurance agent was off until the next day so I asked them if they would hold the vehicle until the next day. They said they couldn't hold a vehicle unless they ran our credit and started their own credit application. I of course told them they were nuts and that was shady business but they did not care. This place is worthless and I trustworthy. Go elsewhere

I need my first service on my Mach E and they came out to my house to do it. So the service is…read moreamazing. Pricing is also decent. It was very easy to schedule and only took a few days for my appointment

Suburban Toyota of Troy is our dealer. We don't go anywhere else. Just last week we had to buy a…read morecar, as mine had been totaled. I really liked that car, and suddenly we had to replace it. Suburban Toyota's website lists all the cars they have on the lot, and what's about to be delivered, too. I saw that the prices were competitive. They had exactly the slightly used car that I wanted. Garrett helped us with everything: picking the car we wanted from a few that were similar years and milage, adding the car to our insurance, plate transfer etc. Pete helped us pick a warranty package for a really good price that covers everything. Both Garrett and Pete were kind and helpful, answered all of our questions, showed us all the options, and just made it such a nice experience, easy and no stress, to replace my car. The next day we finished the sale, went out to pick up the car, and they'd filled the tank and done a last inspection with oil check etc, all. These are truly friendly people, not *just* experts on all the cars and what's involved in buying one, and they have never steered us wrong when we go to buy a car. This will be the third car we've bought at Suburban Toyota, and even when we didn't expect to have to buy a car, they made it something to look forward to. Oh -- and they have delicious complementary cappucino, too! ;-)

Great coffee, great service, and great people. Got to test drive new cars and go over new cars as…read morewell.

I brought my Outback with 120,000 miles in to diagnose why a new high beam bulb wouldn't turn on. I…read moreworked with Christian on a Saturday appointment. Unfortunately since Subaru apparently no longer makes my headlight bulb, I needed to supply that myself for them to perform the diagnostic tests and replace it. However, the tech fixed a pinched wire and downward pointed bulb for my running light on the same side that gave the impression of being burnt out. I ended up running across the street with the car to buy a new bulb after he advised me to bring the car back on Monday even if I couldn't get an appointment. On Monday, I dropped the car off and they performed the diagnostic, determining that corrosion to the connector and wire of the high beam bulb was responsible for the bulb not lighting up. They fixed it and did not charge me for the repair. Even better, they offer a 6 mile-radius shuttle service via Lyft so I didn't have to bother someone on a steamy hot summer day to give me a ride back to the service department. They're easy to get into and out of. Christian was a star in reaching out for updates and communicating what I needed to do. I had a good experience here -- the waiting room on a Saturday was spotless and empty, with free WiFi. He was exemplary throughout for telling me what happened. I wish I'd known about the headlight not being carried anymore as I could've dashed across the street to Walmart to pick one up.

I was lied to - told I had to buy the extended warranty on the day of car purchase when in fact I…read morehave three years. Also, a promised repair on a Certified used car was put off till after purchase and the. refused to make good. A perfect example of why people hate buying cars.

Very pleasant buying experience at Troy Honda. Everyone was very honest and respectful in…read morepresenting their deal. No pressure or tricks . Our salesman Mike Smith was great to work with

Second time having a problem with the service on my vehicle. First time, "certified" apparently…read moremeans missing a bolt holding the frame of the car together during their "thorough inspection." Second time, took in for an oil change; instead of removing the old filter, the tech just jammed a second filter in, resulting in his inability to put the plug back in, and just left it that way. Lost two quarts of oil over the next two weeks (went out of town after the oil change, and wasn't near a mechanic). Had it fixed at my local garage. Not going to wait for that "third strike and you're out"--never taking my vehicle back.

Staff in this place is great! We purchased a used vehicle and had a small issue. Service department…read moregot involved and got everything straightened out. Great experience all the way around

When I purchased a used Audi Q5 10 days ago i was assured by…read morethe salesman that he would assist me, but the spare key fob he handed me didn't work and didn't even have a battery. So I put a battery in, but it still didn't work; it wasn't programmed to the vehicle. So I called to set up a return, however, he told me there's nothing they can do, I should just go see a mechanic and he's so very, very sorry. Sure he is. These Suburban Hyundai salesmen are so two- faced! One minute they want to be your best friend, and the next minute, they want you to just go away!

I'm not one to leave reviews, but this has been the best new car purchase experience I've had…read more I just purchased a CX-50 turbo premium plus. My sales consultant was Karyssa, and we arrived at a good price. I must say that on a day that she wasn't available that her colleague Mohammed stepped in. Both were professional, courteous and made the experience a real pleasure. There were a couple of minor concerns after the purchase which Karyssa handled perfectly. I left with a great car, and felt like I had been treated like a valued customer.

I normally don't leave negative reviews, but it's been frustrating getting a clear answer from…read more"Brad," who works in service, about what's happening with my vehicle. I am the one calling and asking for follow-up. This seems to be the first time the dealership has handled an insurance claim. My vehicle has been at their shop for over 2 weeks, with no traction or updates. The dealership won't order parts or do any work without State Farm's approval. After I explained that the difference in the estimated cost only requires the dealership to send paperwork to the insurance company explaining the extra cost, it seems they don't want to take this extra step, which leaves my car sitting. I would think twice before taking your vehicle to this place.

Time and again, the reps at this service center prove that they care about my car just as much as I…read moredo! Open-service Saturdays have been such a higher blessing. If I haven't had a chance to schedule an appointment due to a busy schedule, or even if something happens to my car during the week and I want to get it checked out. if I pull up at the service center early on Saturday, I can get my car checked out ok the spot. This isn't the first time I made use of this service, but this time reminded me of just how much I appreciate the service... I noticed two of my tire caps were missing about a month ago, but wasn't planning on going out of my way to do anything about it if my tire pressure stayed alright. Over the past 1.5 weeks it appeared the pressure was slowly getting lower in two tires. So, when I woke up on Saturday I decided to take it in-- no appointment necessary! When I drove up, Jerry M. walked up to my car with a smile on his face, told me he'd get my tires looked at, replace the caps if spares were available, and check my oil level just to make sure everything was gucci. My car was returned to me-- with new caps, good tire pressure, AND a nice rinse-down-- in ten minutes minutes flat. Super thankful for friendly, thoughtful, and speedy service. Jerry said it'd be a quick fix and it was! They didn't keep me any longer than I had to be, and I honestly felt like a priority, which isn't always the case when you take a car into the shop. Thanks Jerry & team!

Pulled up to Dealership. Entered showroom. Looked at limited vehicles. Noted many sales people at…read moretheir desks. Exited showroom to observe inventory, particularly Envision/Acadia. Returned toward showroom. Not a Welcome, Howdy, How can I help you? Felt lost-Wrong place/Wrong time. This is the sa place we purchased our last Acadia. Times have changed. Moving on.

The entire experience start to finish purchasing a vehicle here and attempting to get it serviced…read morehas been an absolute nightmare. This dealership is the most unprofessional group I have ever had to deal with. Steer clear and head to Vyletel or Fox!

I impulsively walked in the other day after having a bad experience at every other dealership…read more Right away greeted by Brandon who helped me find the perfect car. Every person there was so nice and never tried to upsell me on anything unnecessary. They made it a super easy process of trading in my old car for the 2025 Jetta. I'm so happy to finally have a VW again after 8 years. Cannot recommend this dealership more.