Dylan was great! Very helpful. Glad I came back for a new Mazda! Made buying a new car, very…read morecomfortable.

You can't go wrong when you have Adam Dean as your Go To Guy! The best salesman with a big heart…read moreand truly nicest person! My experience has been top notch at this location! get a car from Adam and you will thank me later

We has such a great experience with Westend Automotive. Zack, and crew went about and beyond, to…read moreget us in the right truck that fits our needs, Not only was the truck a huge saving, he fixed what needed to be done on the truck and delivered it to us in Berkshire County. I am glad I found Westend Automotive, and look forward to giving them all our business in the future. Kathie & Gary C.

Great service as promised reasonable prices good value friendly people would recommendread more

After the scary experience of having my brakes fail while out with my daughter-in-law and grandkids…read more- I called AAA to get a tow - the app said it was going to be a 75 minute wait - but within minutes I got a call from Roberta of Candlewood Valley Motors, who said their driver would be there shortly and that I didn't have to wait - which was a blessing with two small children! After speaking to the driver, we decided to take the Jeep to their shop for repairs - Rhonda called me on Monday morning with a diagnosis and estimate - they completed the repairs the same day and worked with me to pick it up after hours. Everyone I spoke with was polite, helpful and eager to make me feel comfortable. I felt that the price to repair my brakes was reasonable and didn't feel pressured to do anything extra. I will definitely return the next time my car needs repairs and will happily recommend the shop to my friends and family.

I had to use AAA recently. They dispatched Candlewood Valley Motors. Great experience from start to…read morefinish. Quickly dispatched the driver, very short wait. The dispatcher called me 5 minutes after they received the request to let me know he was on the way. The driver quickly got to work and was done in less than 10 minutes. He even put my damaged tire in the trunk without me asking. Top notch service. I would definitely use them in the future for other services they offer.

Vin is as honest as the day is long. He employs top notch mechanics and runs an old school shop…read morewhere his relationship with his customers is paramount. I took my Subaru to him for years and now my son is doing the same. Vin actually told him to bring in his car for free oil changes once I had moved out of state.

My family has gone to this place before and used to rave to friends about service until this last…read moreexperience last year. First, my mom called in advance that the car needed to be checked out and confirmed that we could drop off keys and car before opening (done this multiple times with no issues). Turns out, the car was stolen from the lot and the manager (I don't have a name) refused to look at the security tapes, accusing my mom of never dropping off the car there in the first place. They knew to expect our vehicle as we call to make sure each time. We only found out after calling in the afternoon since we hadn't heard back in the usual time that our car was looked at, ready, etc. Once report was filed, police got to look at the footage. No apology for not believing my mom dropped off the car or just general acknowledgement that their customer's vehicle was stolen. Again, this was not our first time dropping off the car before opening so we knew we didn't leave the keys in the wrong place.

Great customer service. Friendly and organized. They let us know when repairs needed to be done…read moreand, as soon as the past was available, had a quick turnaround time. We forgot to call to renew our slip but they made sure to call and check in with us to make sure we didn't lose it. Highly recommend.

We have had three CX9's from this dealership. Our experience both on the sales side with Adam, and…read morethe service side with Jeremy has been excellent. They have both consistently gone above and beyond. Cannot recommend this dealership enough!

25+ years as a Colonial Mazda customer and nothing but great things to say. You can just tell the…read morestaff likes what they do. Picked up car # 5 today from Adam and he went above and beyond purchase expectations of our new "pre-owned" 2023 CX 5.

Great service. Al - my service agent is very helpful. My 2015 A4 is in top condition because of…read moretheir service department (and my own attention.)

I've tried to give Audi Danbury multiple chances, but at this point I'm beyond frustrated with the…read moreoverall experience. After purchasing my car through their associated preowned dealership (which was a fiasco in itself), I was given a complimentary oil change. That seemed like a nice gesture--until I found out future oil changes would cost around $400. On top of that, I showed up at 8:30 AM and waited nearly 3 hours for what is, frankly, a very routine service. I later had the same job done by a local German specialist for $150 in an hour. It didn't stop there. I was quoted an extremely high price for brakes as well, and ended up getting the work done elsewhere for about 60% of what Audi Danbury wanted to charge. At this point, it's hard not to feel like their pricing model is completely out of touch. The warranty experience has been just as frustrating. I've only used it once because of how difficult they make the process. I brought my car in for an intermittent issue with the rear dome light turning on and off. They diagnosed it as a faulty SOS control module and quoted $1,000. It took them an entire month to complete the repair--and that's after I had to delay my drop-off because they gave away the loaner vehicle they had already reserved for me. Fast forward a year later, and the problem still isn't fixed. I ended up putting a piece of vinyl over the light just so my passengers don't have to deal with it. On top of that, the front desk experience is consistently poor. The service advisors are often nowhere to be found, and when you do speak with someone, they rarely seem confident or knowledgeable about the questions being asked. Most recently, I reached out about calibrating my radar/ADAS system after installing lowering links on the factory air suspension. My local mechanic--who specializes in German cars--was upfront that his equipment couldn't handle it and didn't charge me but told me it was no more than a 2.5 hour job. Audi Danbury, on the other hand, quoted me $1,000 and claims it will take 3-4 hours. When I tried to discuss my past experiences and build some kind of working relationship, I was met with pushback about my modifications potentially voiding my warranty, warnings that the dealership is not mod-friendly, and no real effort to be helpful. I was told to book anyway and that the fix might not even solve the issue--meaning more costs could follow. I agreed to move forward and asked for a confirmation and written quote via email. I never heard back. Overall, this dealership feels disorganized, overpriced, and uninterested in building long-term customer relationships--especially if you're even slightly outside of a completely stock setup. It comes across as a business model catered toward a luxury audience that would rather blindly hand over cash than take a closer look at the value they're actually getting. I wanted to work with them, but they've made it nearly impossible

Have been using this marina for 30+ years…read more Outstanding service. I've trailered my boat in and while the engine is running on my car a mechanic not only troubleshooted the problem, but repaired it too. Counter staff has ALWAYS been friendly and helpful.