Came in for a state inspection and oil change. Service was fast, professional, and reasonable…read morevalue. No complaints whatsoever, will be giving them business again.

The Manager is very professional and customer friendly. The mechanics are top experts in working…read moreon cars.

This is the best one stop shop for anything automotive in NOVA. Great friendly staff and very…read moreknowledgeable, haven't taken them anything they haven't been able to fix. All my vehicles will be going here from now on and if you're smart yours will too.

Maybe good if you are local. They will be happy to require unneeded work if you are not. Had this…read moreexperience with a state inspection.

Stay away Price gouging at it's finest…read moreNeed a truck pulled 10 ft it was less than 1 mile away. Total job took less than 10 minutes. They charged $550 and threatened to impound my truck and driver if I did not pay within minutes. That is over $6000 an hr. I have never been charged this much for such a small quick job. All parties I spoke with were rude and extremely unprofessional.

I ordered a tow Tuesday and dispatch said the driver would be there within the hour. The operator,…read moreDoug, arrived on time and was very courteous, respectful, and quickly had my truck safely strapped on the stinger. He made several adjustments as he turned the tight radius of my driveway. I appreciated that because previous tow operators have not been careful with my truck(s)...Doug was very careful. I had additional instructions for him. I told him to leave the keys with a specific specialist at Purvis Ford. He repeated back the instructions but got the name wrong. I repeated the persons name and he then made a joke about how to remember the name. He did exactly as I directed and my truck was safely delivered at the agreed to price. This was a 5 star service for me and I appreciated the effort that Doug went to taking care of my truck.

They prey on people in emergencies. Avoid this company at…read moreall costs. My car was on fire and I was in a panic. They took advantage of my stress and charged me $800 for a short tow. When I called back a few days later to ask for a quote for the exact same distance/scenario, they quoted me $270. They are dishonest, predatory, and will spike their prices the moment they see you are in trouble. Unethical business practices at their finest.

Never kept any promises. Called often, and always "another 10 minutes". USE SOMEONE ELSE!!!read more

Great service and excellent customer service!! Not disappointed! Every time I take my car to this…read moreplace I am confident I will pay fairly for the car service.

1000.00 to replace a starter. In a hyndai sonata, you guys are garbage it took me 45 mins to…read morereplace it myself and the part was only 198.00 online. You guys mark up your parts although you get them from autozone or advance. I checked so let me guess 500.00 for the part and 500.00 for the labor will take about 6hrs to install? Get it together.

I want to share my documented experience so others can make informed decisions. My vehicle was…read morerepossessed on November 30, 2025. The very next day I paid my lender in full, and the loan was officially reinstated. I was told the vehicle was authorized for release. However, Auto Savers Towing and Recovery denied release repeatedly, demanded cash-only payment, refused to provide a written itemized invoice, and changed their fee amounts without explanation. During one visit, I was told I could not recover my car unless I signed a liability waiver. When I attempted to document the interaction for my own protection, the staff refused service entirely. I had cash in hand and followed every instruction but was still denied release. What makes this worse is what happened next: after they were served with legal documents in my civil case, my vehicle was moved--without my knowledge--to an auction yard roughly three hours away. My lender later confirmed this relocation. This occurred despite my loan being reinstated and despite ongoing legal proceedings regarding the release of the vehicle. As a 100% disabled Marine Corps veteran, losing access to my only transportation has caused extreme hardship, missed work, financial damage, and emotional stress. This review is composed of factual, documented events supported by texts, emails, payment confirmations, and recorded communications.

Would give 0 stars if possible. HORRIBLE company, doesn't answer phone calls, holds your property…read morehostage and won't allow anyone to pick up the items after PAID

I had my Car towed on May 8 by this company to an Auto Body shop. Richard the Tow Truck driver was…read moretop notch! He took his time making sure my Car was secured properly before proceeding on our way. Richard provided excellent Customer Service from beginning to end! He carefully explained to me what to expect and he even dropped some knowledge about the Towing business! If you are looking for a trustworthy and professional company...ask for Big JW Transporter! Highly recommend them! Highly recommend Richard the Tow Truck driver!

From the owner: Big JW Transporter, Towing, & Recovery offers a variety of services from jump starts, winch outs,…read morelock outs, towing, & hauling. We offer 24/7 roadside assistance. Battery changes, flat tire changes, & more.