I want to share my documented experience so others can make informed decisions. My vehicle was…read morerepossessed on November 30, 2025. The very next day I paid my lender in full, and the loan was officially reinstated. I was told the vehicle was authorized for release. However, Auto Savers Towing and Recovery denied release repeatedly, demanded cash-only payment, refused to provide a written itemized invoice, and changed their fee amounts without explanation.
During one visit, I was told I could not recover my car unless I signed a liability waiver. When I attempted to document the interaction for my own protection, the staff refused service entirely. I had cash in hand and followed every instruction but was still denied release.
What makes this worse is what happened next: after they were served with legal documents in my civil case, my vehicle was moved--without my knowledge--to an auction yard roughly three hours away. My lender later confirmed this relocation. This occurred despite my loan being reinstated and despite ongoing legal proceedings regarding the release of the vehicle.
As a 100% disabled Marine Corps veteran, losing access to my only transportation has caused extreme hardship, missed work, financial damage, and emotional stress.
This review is composed of factual, documented events supported by texts, emails, payment confirmations, and recorded communications.