I cannot stress enough how impressed I was using Eddie's towing services. From the amazing and…read morefriendly customer service I received when I called, to the service I received from the driver at my car. In 2025, it is so refreshing to be able to work with a company who still values the customer, and I could not be more grateful knowing Eddie's is there to help. I get free towing services with my insurance, and I will tell you that I will call Eddie's before utilizing that as navigating the online/app process with my insurance company isn't worth the included tow. Thank you

Prompt, friendly and first class service through AAA. Shawn was most helpful in resolving the…read moreproblem quickly and efficiently. He was able to get my vehicle started when no one else could.

Driver arrived quickly and as promised. He went above and beyond to confirm where to tow it!…read more Will definitely use them again!!

absolutely horribl, the people are terrible to talk to. they charge you for absolutely nothing. I…read morejust need a tow because a spacer fell off and they ended up making me pay $700 for a simple tow. 10/10 the worst people I had to deal with

My husband has been here about a dozen times. Today we brought his truck in to be serviced for…read moreinstallation of brakes and a Virginia State Inspection. He purchased his own brakes...front and rear disc brakes. The owner came and told my husband he didn't even need the front ones. I mean how honest is that? I haven't brought my vehicle here since I moved from Houston last December, but I will now. Customer service and honesty will keep my a loyal customer anywhere!!!

Everyone here provided me with great customer service, they take time to explain what's wrong with…read moreyour vehicle & I don't feel taken advantage of.

Please read the negative reviews and STAY AWAY!!!! First off... they take way too long to repair…read moreyour vehicle. I took my sons BWM in to have repairs done the the front end of his vehicle. With the exception of the front head lamps, the vehicle was completely drivable. the vehicle was driven from the stafford virginia office to the shop in Falmouth virginia, and there were no mechanical issues reported. They had the vehicle for over a month. When my son picked the vehicle up on a friday he noticed a loud grinding sound coming from the front of the vehicle. He recorded the sound and sent me the video. As a precaution, I had him return home and park the vehicle. We tried to contact them the next day but they were closed. When I personally inspected the vehicle I noticed that the left front brake pad was literally sticking to the rotor. We took it to another mechanic for and inspection and the mechanic said he could not remove the tire because one of the lug nuts was not removable. After a visual inspection the mechanic stated that it appears that the caliper on the left had been tightened so tight that it was destroying the pad and rotor due to the tremendous of heat being generated. I took the vehicle back to PRO Tech on Monday and the the manager on site immediately began to shift the blame. He claimed that this was the result of months of wear and tear, even though they drove it at least 12 - 24 miles, and did not report a single issue. None of the other brakes have any problems. They all have over 50% remaining on the other brake pads. Additionally the "NEW Bumper" they installed is defective. The door that is used to access the toe hook in the front, is already falling apart. Again, the manager claimed that this is normal (I tried to post a video, but the file is too big.) Even if this was normal wear and tear, the mechanic should have identified this in his inspection or when he was driving it. The sound is way too obvious to ignore. Very unprofessional, poor craftsmanship, no quality control.... USAA should remove them from their list of approved vendors ASAP!!!!!

I had an awful experience with Pro-Tech Collision Center located at 171 Garrisonville Road,…read moreStafford and would not recommend the business to anyone. My vehicle was rear-ended, I had to get an inspection and written estimate for repair. My auto insurer referred me to Pro-Tech Collision Center, LLC at 171 Garrisonville Road and stated afternoon appointments were available on May 29 (Memorial Day), and I asked since that Monday is a holiday the business will be opened? I was told yes and given an appointment. I arrived at the business on May 29 to find a sign posted, closed for Memorial Day holiday. I advised my auto insurer of the same, and received an apology that if the business was closed the system would not allow an appointment. I wanted someone to come to my home to perform the inspection and estimate of repair but was told that was not possible. I requested to go to the next closest collision center and unfortunately there wasn't one. I had to return to Pro-Tech Collision Center. I received an appointment for a different day. I arrived at the business, the receptionist stated she did not have my name for an appointment and she kept typing on the computer. She finally found my name and my statement that I wanted someone to come to my home for the inspection and estimate; than stated the auto insurer does not make appointments because that is the job of the business. After that mini-drama was over, the receptionist handed me a tablet to complete registration. I completed the registration with the exception of the last question, which asked "how do you want to be updated on your repair text, telephone or email"? Those were the only choices so I did not select any because the business is not setting up the repair, I was and would have the ability to contact the repair place myself. If anything additional is needed, the repair place would contact either me or the adjuster to address any matters. Also, I did not want my information to be shared with anyone else that would bombard me with unwanted text messages, telephone calls or emails. I said the same to the receptionist and then to the person performing the inspection. There was no reassurance about my assumptions for declining to answer the last question and no other options were made available. It was select one of three methods for updates or forego the inspection. Since I did not and would not answer the last question, I was denied service. The entire situation was petty and a horrible way to run a business. Stay away from Pro-Tech Collision Center and their antics.

My cars engine died on me tonight at 7pm while heading home from work on the back roads of…read moreStafford, I immediately called these guys up and got a really good quote for a tow for a few miles and a they got to me within the hour despite having to still drop off a previous car off. The driver was really cool to talk during the whole process, very friendly, professional, and very helpful. He dropped the car off at my home and put it right where I needed it even though it was a tight squeeze. Thank you again for saving me today!

From the owner: Tow Rescues specializes in suv,motorcycle’s towing,car recovery,breakdown recovery,jump start,car…read moreunlocking services,24 hours towing services,flatbed towing services,accident recovery service,emergency towing service,winch out services,junk car removal services, flat tire replacements,fuel delivery .

My daughter was driving home from Liberty and broke down at a Sheetz in Ruckersville VA. I…read morecontacted GEICO after I realized I wouldn't be able to move the vehicle without a flatbed. I spoke to Ashley and Chris came out with his son and delivered the vehicle to Sterling VA at 1a.m. This was on May 4th during the storm! They could've declined the tow due to the weather or up charged. They did neither and if I'm ever in need in that area I'm definitely calling "Driver's Towing & Recovery"! There are so many scams out today so I really make sure to leave reviews with photos so people can know and trust the company they reach out to. Thanks again Chris & Ashley

Great service and great people. Highly recommend Drivers towing and recovery. Super fast response…read moretime and great communication.

Oliver came quick and followed delivery instructions for my vehicle perfectly. He even sent me…read morepictures for where he left my keys since I wasn't able to meet him at the drop off spot.

Scheduled a tow for 2:30 PM on 7/23. Not only did no one show up, but I was strung along for hours…read morewith excuse after excuse. Each time I called, I was told the driver was "on the way" or "stuck in traffic." I stayed with my car until 6:00 PM, when I was told--yet again--the driver was just 20 minutes out. They never arrived. Customer service was dismissive and dishonest. Not once did anyone proactively call me with an update, and when I asked for information, I got vague responses clearly meant to stall. This company completely wasted my time and showed zero regard for basic professionalism or accountability. I scheduled this tow in advance and was met with four hours of silence, lies, and no service. I will never use them again and strongly recommend others avoid them as well.

I trust their work 100% and always get an honest price for the work they do. Highly recommend their…read moreservice. You can't find a better place.

Although I've been a customer for over 10 years they recently charged me for work they didn't do…read moreand although I did the work myself, following multible returns with the same problem, they insist they did the work (the piles of composted leaf liter, mouse nest and old motor prove it) and each time I returned with the same non working windshield wiper problem they kept calling me back saying it was fixed. This was the second time I fixed a problem they clamed was fixed by them.

My Jeep needed a tow on a Saturday afternoon in the rain. It was in a spot that I didn't want to…read moreleave it sitting until Monday. Most of the towing places are closed or have limited drivers on the weekends. They gave me a better price compared to another company. He also picked it up sooner than the other company could. The roll back flatbed truck looked well taken care of and my Jeep was delivered with care. I'd definitely use Eastern again for my towing needs. Walter the driver was a really nice guy and very professional to deal with. Thanks!