My wife and I decided to get solar when we got our PG&E bills after moving to Cameron Park. My…read moregood friend worked for them and she made the whole process easy! She and Mike Lewis (who I don't recommend) both came out and talked to us, my friend answered my very detailed questions (because I'm an engineer and I get very technical), guided us through the application process, and I'm sure they will be very helpful through the installation process.
Mike Lewis, on the other hand, missed every single appointment with us after the first appointment, made very sexist and rude comments, and wouldn't stop talking about how great he is and that he's the best solar salesman and that's why you need solar.
V3 took everything into their hands. They upgraded our panel, got the permits, installed a Nest thermostat for us, and took care of all the PG&E business, which is great for me because I HATE dealing with PG&E.
V3 has a variety of programs, but we chose the one that best suited our situation. Here's a basic explanation of our program:
We signed up to pay ~$0.18/kWh for the next 20 years, which is lower than PG&E's lowest tier rate. This rate is what we pay for ALL of the electricity that we generate using V3's solar system. That's it... it's that simple. We will still have an annual true-up with PG&E because you have to pay to be connected to the grid, but if our system performs as well as they say it will, we will only be paying the ~$10/month at that annual true up because our system will supposedly cover 101% of our current electrical usage.
I will update my review once the panels are installed and everything is up and working, but so far I am very happy with everything!
A bit of a late update, but here it is.
So our panels were activated on December 23, 2017. Everything seemed to be working, but after a couple of months we still weren't able to get our production numbers from SunRun. It turns out that the installers didn't flick a switch that would have enabled the communication with SunRun's servers.
SunRun's information portal is very limited. There are other companies out there that are WAY ahead of SunRun when it comes to the data side. If you want to see your most productive hours or more detailed information, don't go with V3/SunRun.
Through the installation process we had a few issues.
When they installed the nest, they screwed the wiring up and we had to call them out again because our heater wasn't working.
The new panel that they installed was half the size of our old panel, with every breaker in use. I had to call three separate times to get them to come out and put in some smaller breakers so I had room to expand, which was part of the deal. They asked us if we ever wanted to add a spa or other lines into our house and I said yes. Much to my surprise when they finally installed the new panel there was no extra space in the panel.
They also installed a new grounding rod as part of the panel upgrade. I'm not sure why, but their electricians do not know how listen. They first installed the grounding rod so that it BLOCKED OUR GATE. We were unable to access our back yard with it installed. I asked them to just pound it down another 6-8 inches and put a box on it (like your water valve, this is common practice in the construction industry), but instead they cut it off, ripped up my siding, and installed a new one next to my rain gutter...
I had to wait an additional 2 months for them to come out and paint our conduits to match the house.
To add to that, once we had our first rain storm I came home to my puppy playing in a 10' diameter puddle on our hardwood floors. It seems that V3 forgot to fill a few holes that they drilled on accident....
Since then, we haven't had any problems. The only long term issue I see is that they are a partner with SunRun, so SunRun sends you an email that says you need service, waits three days to tell V3, and then they call you.
Honestly, I'd say not to go with them, but it seems like all of these solar outfits are pretty difficult to deal with.