Fast and professional, highly recommended! There were a few moments that were confusing but between the staff and the app they were able to explain it to me and make the process seamless, thank you! read more

This was my first time visiting the Tesla Miramar service center, and I was very impressed. Upon arrival, Miguel greeted me, checked me in, and quickly assigned me to a tech, Dayton. Both Miguel and Dayton immediately seemed to know what was causing the rattling noise from the back left of my car. About an hour into the repair, I messaged Miguel to mention another concern I had forgotten to bring up. He quickly replied and added it to the day's service without any issue. Miguel kept me updated throughout the process, and the loaner vehicle was ready with a seamless drop-off and exchange. Everything was handled seamlessly through the Tesla app, from scheduling the appointment and approving service, to arrival instructions and checkout. Thank you Miguel and Dayton, for your upbeat energy and outstanding service. You both truly made my experience a GREAT one! read more

Tesla Service Center - Super excited for the Model S loaner. - Auto Repair Near Me - San Diego, California

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Service: Nose to tail diagnostic checkup at the 4 year mark for my Tesla Model Y. Easy scheduling. Very thorough checkup and report. All A's for this truly phenomenal vehicle. Communication through scheduling, updates from service advisor, and technician details were stellar. Priced below $400. Always a great idea to present your vehicle for a routine checkup as you would your own health. read more

Tesla Service Center - Service:) - Auto Repair Near Me - San Diego, California

I attempted a pick up of a new Tesla today. I have been at the pop-up spirit Halloween style delivery center for two hours as they attempt to repair the severely damaged paint. There is massive hard water spots as well as clear coat damage. Completely ruining my 3rd Tesla purchase experience. read more

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My experience with Tesla was completely soured by the behavior and incompetence of Ildiko Nagy, a sales representative at the Tesla Miramar location. My mother recently purchased a Tesla and was adamant about using my referral link, something we discussed extensively before she placed the order. She had my code and the link. She physically showed Ildiko the referral link on her phone, gave her the device, and triple-checked that it had been entered. Ildiko repeatedly reassured my mom that it was applied correctly, even when my mom questioned her and asked her to double-check. Unfortunately, we later confirmed the referral was never entered at all. Not sure how this happens? This wasn't just a simple mistake. It was a complete disregard for customer requests. Ildiko was dismissive, confidently incorrect, and made my mother feel like she was being overly difficult for asking a perfectly reasonable question. Now the referral program benefits have been lost, they can not add it after the fact and all because the rep didn't take an extra 30 seconds to verify or do it correctly. Tesla is a premium brand, and we expected professionalism and transparency -- especially at the point of sale. This experience was the opposite. If you value attention to detail or being heard as a customer, I'd strongly recommend working with someone else! read more

Fixed my problem. But would not help me find my car after the service was completed. I had to walk around the building with my newborn honking my horn remotely. The job will get done, but don't expect good customer service read more

I took my Tesla to this service center to have a nail removed from one of the tires. The team handled the repair quickly, and I was happy with how fast the service was completed. However, when I picked up the car, I noticed that the tire they worked on was inflated to 47 PSI, even though Tesla recommends 42 PSI. At the time, I assumed that might be normal after a tire repair, so I didn't think much of it. Unfortunately, the next day while driving, I got a tire pressure warning. I pulled over and saw that the same tire was going flat. Upon closer inspection, I found a tiny crack on the sidewall -- not a puncture or a nail -- but more like internal pressure had caused the side of the tire to split. Given the overinflation, I now believe that the excessive pressure may have caused or contributed to the sidewall damage. Now, my car is parked at home with a completely flat tire that I can't move. I've reached out to the service center to see how they plan to handle this situation. Since the damage is on the sidewall, the tire can't be repaired and will need to be replaced entirely. And because Tesla tires are often replaced in pairs for balance, I may also need to replace the tire on the opposite side -- turning a simple $40 nail removal into a $1,000 expense. read more

Tesla Service Center - Crack on the side - Auto Repair Near Me - San Diego, California

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Showed up to my appointment to purchase a Model Y Performance, checked in had a seat and within minutes was called. Walked out with the Tesla Rep they showed me the car then drove off. In and out in 15 minutes, this is a light year in front of any other car buying experience. read more

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I brought my car in for an alert saying that my car may not restart. Something to do with high voltage warning. Phi told me it would be $520 just to diagnose. I checked the forums only to find out I was way overcharged. He was kind enough to cut it in half after my complaint. But why does it take me figuring out I'm being robbed to get it to the correct price. Then after 5 days I get my car back with tire pressure at 48 psi on all four tire. They are supposed to be at 42 psi. How do they not know this. Seems there is another review with the same problem. As luck would have it my father had the exact same alerts come up exactly one week later in his car which by the way is the same exact car as mine. 2020 Model S. He took it to the Kearny mesa location and had a not a normal one hour diagnostic fee of $260 not the bulls*^t $520 that was charged. He had the same exact service performed for $90 less. Now how can that be? Greedy as hell. Padding the repair order. Just sad that you can not trust them to do their job ethically. I am also suspicious of the alert that came up within one week for same issue even though my fathers car has 25k less miles on it. Are these real alerts or a convenient way to get more service business. Hard to tell. Both cars drive and performed ok with the alert on. And why the super high tire pressure? To cause tire damage so we will go back for tires. I also got a notice from the tire center for free 30 days of FSD if I get new tires. I won't be back to this location or to Tesla again. I will be attaching both invoices for the community can see the difference. read more

I had an appointment for a 730am drop off. After waiting 40 minutes in my car, I finally ask when I will get my car handed off. They then want to grab someone for a test drive. Thanks to your lack of speed I now dont have time to take you for a test drive because Im going to be late for work. Pathetic. read more

My 2018 Tesla s p100d bricked main battery died they replaced w a used battery from someone else At nc no additional warranty added have no idea of age use etc that can't b right read more

The supposed "Sr. Service managers" are only out to make as much money for the company as possible. Charged me labor and to replace a part that didn't even fix the issue of my car. No test drive done with me beforehand to hear the noise, no test drive done by the service techs. They only went off of what their A.I system was telling them the problem was. After I went to pick up my car, the problem still persisted but Juan Alejandro insisted the part replaced was needed. If that was the case, why did my car sound exactly the same and how would he know if there was no test drive performed before even working on my car? Do not let these service people think they want what's best for you. read more

Since they have 2 accounts I'll post in both locations for visibility Long scheduled service appointments, will not offer ride credits or loaner for services, wanted to throw every possible part to fix an issue that wasn't related and wanted to charge $4800. Took to Autobahn in El Cajon who figured out the Tesla platform, diagnosed the issue wasn't even extensive and charged $800 bucks and solved my issue. You can't be brand loyal to Tesla if service centers treat you like this. read more

This place is absolutely ridiculous, and it's making me seriously question whether buying a Tesla was the right decision! We ordered and picked up our brand new car on December 27th and immediately noticed a few minor issues, so we scheduled a service appointment. We dropped the car off at this location on January 27th for repairs. After over a week, we finally received a message on February 5th that it was ready. When we arrived, the car was filthy--covered in dust, and the inside was dirty. To make matters worse, an employee had the nerve to suggest the interior mess was our fault, even though we had barely had the car for a month before bringing it in! Frustrated, we took the car home, only to discover even more problems. There were new scratches all over the doors, and the hood was painted a completely different color that didn't even match the car's light grey shade! So, we had to call them again, explain all the issues (again), and return the car (again) on February 7th. It is now February 18th, and we haven't heard a single update. When we check the status of the repairs, it shows that nothing has even been started. The lack of communication is beyond frustrating. We've owned Lexus, GMC, and Nissan vehicles, and we have never experienced service this awful. This takes the cake for the worst customer service EVER! read more

Victor came out to our house to fix a trunk latch on our Model S. He was on time, very friendly and extremely efficient. Thank you Victor for doing such a great job so quickly! read more

Great experience today. Wife's Y had a rattle in the hatch for at least two years. They have a very experienced tech here who fixed it in 10 minutes. Nice people. Coffee and snacks in the lounge! Pay no attention to the estimates they keep sending you after you make your appointment. Just show up and let them take care of you. read more

Great location, helped me with a small issue I had in my model y, the service was really quick! They gave me the option to have a replacement car if I wanted and I do appreciate that! The people who work there were really nice! And answered all my questions. Overall I had a really great experience taking my car over there, didn't feel like taking your car to a regular shop. read more

I took my car last week there for a noise over bumps on drivers front tire area. I had Dayton and Tan each ride to confirm the noise. Then Miguel set the appointment and got the car repaired correctly. All three men were professional, caring,helpful. They are all exceptional employees and Tesla is lucky to have them! This service center is truly the best in the San Diego area because Miguel and his techs actually care about the customer and fixing cars. Thanks again to all! Jim M read more

This place is full of a bunch of crooks and liars DO NOT take your car to be serviced here. They will set expectations they CAN NOT meet and tell you everything will be done in a day and not communicate to you that entire day. They will also tell you one price then add a 0 to it later after they already have your car. Asked to speak to a manager twice and was given two different people who were not managers. This place is a SCAM take your car anywhere else you will be better off. read more

Miguel and Alex were extremely helpful in addressing vehicle concerns. It was our first time going in for service due to an odd noise when driving. They addressed our concern in a professional manner and shared that concern with us. They were clearly busy but took the time to take care of our vehicle and offered us a loaner car. Thank you Mira Mar Tesla Service Center for addressing our concern as soon as possible. We came from the Kearny Mesa Tesla Service location and received poor service. Instead of helping us, they created an appointment for us at another office because they were "very busy." If you do not mind the 15 min drive from the Kearny Mesa location to Mira Mar, I would highly recommended going there instead. read more

Best place to get issues with your Tesla car fixed and they are very well trained and skilled professionals. Tesla is one of a kind and this service center is too. I took my car couple of times one for getting some paint corrections which they were able to do it in less than. 5 minutes and once I had some rattle sounds coming from trunk the technician drove with me and he understood very quickly what the issue is and fixed it quickly. I told him that I moved away from BMW X3 to Model Y he understood what the expectations are and he for it fixed. Tesla service center experience is one of kind and they only take the work what you scheduled for any additional service needs additional appointments which means these appointments are very well organized and scheduled to fix. read more

Visited this SC just to purchase a 12V battery for my Model 3. Excellent customer service. Polite, straightforward staff. Got what I came there for. The only issue I had was the parking situation. The facility was in a business park with little signage or directions other than there being Teslas parked all over the place. They did have some portable signs directing you where not to park, but for parts only, not so much. There were plenty of empty spaces, just not sure what they were intended for. Other than that, I highly recommend this location and would not hesitate to return. read more

Great service center! Amazing customer service. They get you in and out as efficiently as they can. Very easy process, drive up, park in clearly labeled "Service Quick Drop" and proceed to the Tesla tent outside to check in. Scott was great, he checked me in and sent the service advisor, Kevin, right out. Minimal wait. By the time I walked back from the tent to my car Kevin was already walking out to greet me. Cool lobby, has all you need, water, coffee, and WiFi. They do offer $100 Uber credits if it won't be available right away (this is a Tesla perk). I have used multiple service center in San Diego county, this is my preferred location, hands down! read more

Tesla Service Center - Auto Repair Near Me - San Diego, California

I don't know if I've reviewed the Miramar service center previously or not but I gotta say I was there for service today and I love these guys! My estimate was only $50 in the first place to replace some huge plastic trim piece inside the rear lift area that could not possibly be under warranty since it's obvious I ripped if off by being a dumb ass and dragging construction materials in and out for the bazillionth time. I already thought $50 was a deal but when I go to pay they say, no cost, and by the way they fixed a recall item while they were in there (one where I did not request to be fixed because the app says the part isn't even available yet). Really don't know what more you could ask for...! read more

Tesla Service Center - The trim piece normally snaps in there but I accidentially ripped the attachment loops on both sides off - Auto Repair Near Me - San Diego, California

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Hey Tesla! You forgot your tools! (And to reassemble my car!) I had a tire pressure fault that never cleared on its own, so I took it to this service center. Initially I was told the fix would be done in a few hours. They gave me a loaner that was obviously in a front end collision and was really dirty. I only had a couple miles to drive back to work so I let it slide. Later in the day, I was told it'd be done following day. Wish I'd known that earlier. I told them I didn't feel comfortable driving the loaner because it was so damaged, so they said to come back and they'll swap it out for me. Long story short, my car ended up being ready when I returned to the center at the end of the day! What a relief. They had left the car a mess but, whatever I get to drive it home. Fast forward a few weeks later. I pop my frunk (which I rarely use) and am shocked to see that the air intake shroud, the frunk trim piece and about 6 bolts were lying unattached in the compartment! And they even left their Milwaukee impact driver as well as the Tesla diagnostics reader as well!! Just sitting there. Wow. I ended up using the impact driver to reattach the pieces so that was actually convenient but whoever spaced on this just lost some nice hardware. The good news is I now have a backup impact driver and Tesla gadget! Thanks guys! I'll return it next time I need some servicing. read more

Tesla Service Center - Tools and bolts left in my car after service - Auto Repair Near Me - San Diego, California

Bought a Tesla Model Y Quicksilver brand new with some minor paint defects which Tesla gave me an appointment to get fixed over at Miramar Tesla Service Center. Here is where I met Brady Voight, my service advisor. I turned in my Model Y on January 27th and left with a loaner for what should have been a weeklong job but turned out to be a 30-day job at the point of satisfaction. Turns out, quicksilver is a new color, months old at the time, and the hood was not wanting to receive the paint the way it should have for whatever reason, whether it was user error or not. This was the first thing I noticed when I first got the car back and immediately brought it up to the attention of Brady. Told Brady in the words of a project manager, no one sees 95% of a project (the hard work and sweat behind the labor), they just see that last 5% (the finish; most crucial part) and that last 5% will either make or break the presentation to the client. In this case, the last 5% did not make the cut and whatever hard work, number of hours, the number of attempts to get it right went down the drain because all I saw was a quicksilver Model Y with a dark gray hood. There were some other discrepancies addressed as well. Nevertheless, Brady listened to my concerns, understood the severity of the issue obviously, and took charge to make sure customer satisfaction and the right product was achieved. With Brady's persistence and attention to detail he ensured my Y was back to its original color and original state as when I first bought it. Review is strictly on the customer service provided by Brady Voight from Tesla Service Center in Miramar CA. Thank you Brady for taking care of me and Tessa and for the providing outstanding service. I know it wasn't your fault and not everyone is perfect but it is what one does when they see something wrong and how are they going to fix it and make the customer happy; that is what you displayed here. Thanks again. read more

Great experience. Scott, Alejandro and the team at TSLA are fast, efficient, communicative and keep costs of repair to a minimum. All my appointments have been under 1 hour from start to finish. The check in process is incredible. You park your car in the designated service spot and the car automatically switches to service mode - next the advisor signs you in, you are then met with the service coordinator who assesses your concerns and within 10 mins. you are in service and while the car is repaired you get to lounge with coffee, snacks and can even walk around to see the new cars (new Model Y is a darling but today they had me at 'cybertruck now qualifies for the ev credit :-)...one day some day hopefully I will get mine !) When the car is done you pay through your phone and you are out of there - no paperwork, no bs, just fast, efficient fixes to the problem - in a friendly, courteous and respectful manner. I was waiting outside for my car and Scott noticed that it was taking more than 5 mins. for them to pull up my car from the back - so he asked me for my key and went around himself and got it for me. That is 'above and beyond' level of customer service that deserves this review. Shout out to Scott and the team at TSLA Miramar for an outstanding job. Keep up the good work ! read more

Customer experience: This is my first visit to a Tesla Service Center. I came in due to notifications telling me that some of the safety features on my X were disable. I called and schedule a mobile appointment but that changed into going into this place. My appointment was about a week and a half away and I didn't feel comfortable driving the car as is. I received a notification text about my appointment. I wanted to go in and figure out the process would be like. The text messaged said if they kept the car overnight or a few days they would provide an Uber voucher. I went online and asked on a group page if it was still a voucher or would they allow a loaner vehicle due to the covid situation we are in. Got mixed answers so I decided to go in after work just to ask questions on how the process would be. Anton was my service rep. He was very helpful and informative. Walked me through the whole process. I told him my concern and he said we can take your car in and get it worked on. I asked about the voucher or loaner vehicle and he said we can provide you a vehicle. Pick between the S, X or 3. I was in and out of the shop within 20 minutes with a loaner vehicle and my car being serviced. They kept me updated via text message and app notifications. The car was serviced and done the same day, however I had to head into work and pick up the X the next morning. Overall great customer service experience. The details: Shared parking with other business off trade place. There a lot of parking spots. Right in front of the shop are chargers that I believe are for either customer cars or loaner vehicles. The interior has the precautions set in place due to covid. There is a distance between you and the service rep. There are comfy seats inside with a TV. They have an area for refreshments. Restroom as well. I will be coming back to this place for my service needs. I will recommend this place to my fellow Tesla owners and future Tesla owners. read more

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These guys are crooks. As far as repairs, they know how to replace things, not fix them. More importantly, they don't take responsibility for the work they do -- they created more problems in my car then when I dropped it off then claimed that according to their computer the problems were there before, when they definitely were not. This behavior started only when my warranty expired. And you HAVE to go there for your repairs. It's an artificial monopoly designed to take advantage of vulnerable customers who have no alternative. Really unethical business. read more

Unfortunately my experience here was that they try to overcharge you by recommending service/parts that are not necessary. I personally won't go back to this location, but if you give them your car for repair and it's not covered by warranty make sure you ask for details and explanation.. read more

I recently got a new Tesla Model S - P85 & needed a duplicate: replacement keyfob, scheduled an appointment through the tesla app for a mobile service & a few days later - the service technician Anthony showed up from Miramar's service center all the way to northern Escondido. (04-05-2023) He is Very respectful & knowledgeable person. I appreciate he didnt try to upsell but was very informative of the service & how to upgrade the LTE on the car if I wished to upgrade it. Same day service - Not even 15 minutes later, he was done with programming the NEW key fob. The service was affordable & I'm so glad it was done so quickly! Thanks again Anthony! i appreciate you all your help!! read more

The 12 volt batter needed to be replaced on my Tesla Model X. I was able to set up a mobile appointment at my home for the following day and Hector the service Tech was in and out in 30 minutes! read more

Tesla Service Center - Tesla Model X - Auto Repair Near Me - San Diego, California

This is the best Tesla Service Center solely because Anton is very helpful, professional, polite, and always on top of it. He embodies what Tesla should be about and is one of the main reasons I continue to buy Teslas. I've taken all 4 of my Teslas to this location specifically to work with him. If it wasn't for him, I would have switched to Rivian and Lucid because most of the other Tesla employees and policies are lackluster. As long as Anton is there, I'll continue to buy the fastest vehicles Tesla makes. If not, I'll sell all my Teslas and switch to the Lucid Air Sapphire and Rivian R1T. read more

Came in for a windshield replacement and Jon C. took care of me! The service was done in half the estimated time - extremely efficient and well done! This is definitely the best service center in San Diego. Thank you, Jon!! read more

just got our new tesla (2nd one). this one has several rattles. made appt to be fixed. horrible communication - and finally - you get a loaner car if one is available but you wont know until you are here due to "fairness". what?!?! people have jobs, families and commitments that require transportation. not to mention such a "policy" financially encourages the center not to have enough loaner cars. how can this be legal - their car has a defect, i should have reasonable use of the vehicle I am paying for. absolutely nuts. read more

Miguel was a True Customer Service person. He addressed my issue regarding my "hood latch sensor that required service". He was very professional and understood my car issue. He was able to provide me an estimated time it could be fixed. A great person to put out in front to represent TESLA Service Center! read more

This is tucked away in the rear side of the parking lot. Tesla does a great job servicing their clients during this time. I was rear ended recently, the estimator was able to come by the house to assess the damages. Since it was minor and I was worried about driving a rental car during this time, they offered me one of their loaners. I was able to take advantage of test driving the model Y. The repairs took only a few days and Miranda kept me updated during repairs. I appreciate the service and accommodations they made for me. Thank you !! read more

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Be advised they will give your part that is assigned to you & on order away to another customer. They will not warn you they are doing this, nor do they care. I've had my Tesla for a year this month & was rear ended two weeks ago. Decided to use the service center closest to my house. Made an appointment. Called to confirm with service center. He said all appointments will show up on the app within 24 hrs. It was not, so I called again to confirm. They confirmed the part was on order. Original appointment is set for 8/11. I receive a message in the app telling me they had to bump my appointment to 8/14 that the part has not yet arrived. No big deal that happens. I had to make a time change to my appointment. I change it from 8:30 am. to 1:30 pm. My husband shows up they said we didn't have an appointment until 8/21. Someone bumped this appointment again. Then they tell us they don't even have the part anymore - they gave my part away. Where is the phone call to the customer? I call Kearney Mesa at this point to find out if this is normal practice. Absolutely not normal. I was told my that when a part is assigned to the customer it is not just given away to someone else. No warning - nothing. Wouldn't recommend. From the sounds of it - they are not doing ethical business here. read more

My wife and I would like to give a big shout out to Gil, who works at the Miramar Tesla Service Center. Initially, we came there just for a test drive, but, largely thanks to Gil, a month later we became happy owners of a brand-new Model 3! We had a lot of questions about the car, the process and all things related--and Gil was always responsive, helpful and patient in explaining and guiding us through the entire process. We really felt like we had a personal professional consultant, which was a huge help to us. We truly appreciate all the time that Gil took to provide us with the information we needed--and even some information we didn't know we needed! It was an extremely positive experience for both of us. read more

This Tesla Service Center has a super friendly team, and they know their stuff. Reminding me of what someone said,it's the people who drive the company and not the other way around. Mr. Austin was of great help. His knowledge about the car and how to operate the car control panel shows that he is passionate about the tesla environment. Austin thanks for helping me find the light at the end of the tunnel just in time to help me get to work on time. Keep up the great work! CQ read more

Tesla Service Center - Front of the tesla service center - Auto Repair Near Me - San Diego, California