Had such a great experience getting a car with my mom! Huge thanks to Will, Chris, and Tim for…read moremaking it smooth, fun, and stress-free. Will kept us laughing the whole time--seriously hilarious and made the whole process way more enjoyable. We saw another review that said he is invited to their bbq, and we couldn't agree more. He's invited to our next one as well. Chris was incredibly genuine and helpful, really making sure we felt comfortable with everything. And Tim, the manager, worked fast and efficiently to get the deal going and got my mom financed quickly without any hassle, especially a process that tends to be full of anxiety for us normally. We left feeling confident and taken care of. Couldn't have asked for a better team--thank you all so much!

This is my second time coming to the dealership since I bought my 2024 A-Spec Integra-- I drove…read morefrom Orlando in spite being near multiple Acura Dealers. I again drove to Jacksonville for the follow-up service. There was a misunderstanding about my service interval (my misunderstanding)-- Maris (service attendant) and Merrick (service manager) took care of me anyways-- THAT is why I keep driving 160 miles one way to go to Duval Acura-- Sales (Alex Coble-- the MAN!!!!) and the Service is impeccable. I've had some miserable experiences with dealers-- especially in FL-- at Duval they are all candid and direct-- They don't use sales gimmicks to trick you into anything and try to work with you-- regardless of the situation-- Great team-- I don't know what you're doing, Duval Acura-- but whatever it is you're doing it RIGHT-- I believe so much in my experiences that I've done some LONG surveys just so I can show how appreciative I am of their customer service-- Not to mention my car is awesome-- Yeah, it is CLEAN! SALES--Alex Coble SERVICE--Maris and Merrick

Great service experience. Mini was very helpful and professional, and the service technician did an…read moreexcellent job diagnosing the issue. They clearly know how to work with extended warranties and helped get everything handled smoothly. They also provided a loaner car while the work was being done, which made things much easier. When I picked the car up everything was ready and running great, and they even took care of recharging the A/C so it's working perfectly now. Very happy with the service.

We had an excellent buying experience with Rustin and all the staff at Subaru of Jacksonville…read more Everything was low-key with no hard pressure to buy or finance with the dealer. It was a pleasant, peaceful and friendly experience. The Crosstrek is comfortable and drives beautifully. We would return to this dealer for future cars.

Everything went smoothly. The process was clear, and there was nothing hidden. I really appreciated…read morethat

Went on a Sunday for a test drive. The dealership was open with plenty of salesmen available…read more Had a good experience with Vadim, polite and professional. Depending on what vehicle you are looking for, your experience might vary as not all models are readily available there.

This CarMax location has a great selection, I came to see the Porsche's. Great quality and…read morecompetitive pricing. Shonna was great help from the sales team! I surly would recommend!

I had an excellent experience with this Carmax on Atlantic Blvd!!…read moreMy sales person was Robert and he was awesome! I felt the whole process was probably the most transparent auto purchase I've ever had. I was able to check out several different cars and never felt pressured at all. It took me several visits and some browsing on the Carmax website. I found the car that checked all my boxes and it was close enough to Jax that shipping was free!! Once it arrived I test drove it, and again there was no pressure to buy. Robert was very knowledgeable and so patient with all my questions! I decided to purchase the 2020 Hyundai Santa Fe and ended up trading in my 2016 Kia Sorrento (wasn't planning on that but they gave me a fair value) There are no hidden fees, or any "bait & switch" like most dealers do! There is a dealer fee, but it's not a huge mark-up, considered the car meets their stringent standards and they are a business, so profit is not unreasonable. Overall the process was streamlined and straightforward. I didn't have any issues with my purchase, and I would definitely recommend checking them out if you're looking for a pre-owned vehicle. I think their customer service is very good! Everyone I interacted with were knowledgeable and helpful! I've had my car since February and I absolutely Love it! Thank you CarMax!

In the middle of all this virus craziness, I never really thought I could get a new car. With all…read morethe promotions and rebates especially on electric vehicles, plus with the amazing trade deal they gave me on my car, I found myself making a very easy move even the middle of all of this. Brandon Johnson at Audi Jacksonville is extremely knowledgeable about all the Audi Technology and he continues to answer all my questions as I think of them. He never makes me feel like I'm bothering him, though I'm sure I'm a bit of a pest , lol.

They told me a Camery was available and ready to view, and when I got there they showed me a…read morecompletely different car and tried to tell me it was the same car that I called about. When I showed them the pictures they gaslighted me saying it must be stock photos. We left and the next day they admitted that it wasn't the same car! Stay away from these scammers.

I highly recommend Auto Line for their honest, respectful, knowledgeable sales staff and even the…read morefinance officer John was a pleasure to work with. :) They provide CarFax on their vehicles so you have the history. I saw that my Hyundai Sonata had received minor damage in the past. When I asked they provided a list of everything they had addressed in their 120-point inspection. Jeremy Lane was my amazing salesperson. I asked him to ride with me on the test drive and he was so NOT pushy - it was a pleasure. As a single woman I felt I could trust him. Auto Line offered Allstate extended warranties which I wanted. They took my worn-out trade-in and offered a fair price according to KBB, plus handled the transfer of tags so I didn't have to sit in the DMV. Love that! Auto Line will be my first choice when I need another car and I have given their name out already. So very happy!

10/10 recommend Autoline! From the moment I spotted my dream car in their online inventory and…read moreinquired about it, the entire experience was exceptional. Nick reached out first thing the next morning and was friendly, knowledgeable, and genuinely helpful. From start to finish, everyone at the dealership treated me with honesty and kindness. There was never any pressure--just a team that truly wanted to help me find the right vehicle. They made the trade-in process for my car simple and straightforward, and I drove away in my dream car feeling excited and confident that I had made the right decision. Buying a vehicle can be stressful, but Autoline made it an enjoyable experience. If you're looking for a dealership that values honesty, great customer service, and treats you like a person instead of just another sale, I highly recommend giving them a visit. Thank you, Nick, and the entire Autoline team!

Land Rover always does a great job with my service. I appreciate the attention to detail and…read moreeveryone taking care in what they do. Thank you!

My experience with this dealership and their sales manager, Chris Dixon, was terrible. They sent me…read morean offer on a vehicle, and I paid a reserve fee to hold it. Then Chris called me in a panic, saying his boss had "just cussed him out" and that he had to retract the offer. He refunded the deposit and sold the car to another party the same day. This kind of behavior is exactly why used car dealers have a negative reputation. This dealership and its sales manager exemplify unprofessional conduct and poor business ethics.

First visit I was…read moreadvised upon arrival and advised to go into the service center and meet with one of the service representative. I was greeted by service representative, Johnathan J. who was quite helpful in assisting me. I had a scheduled for an oil change. The wait wasn't as long as I thought it was going to be (about an hour and half). I was happy that I had the Honda care package which covered the cost of the oil change. Johnathan provided excellent customer service in that he throughly discussed the information on the oil change and future services, and also helped with one of my key jobs that wasn't working. He was in the midst of training a new service representative and still did his job with great service. Thanks for the excellent customer service given on this visit. I take customer service seriously as you only get a chance to make a first impression. It let's me see and know who and how you treat customers. Also, there is also a break room for coffee; lounge that is set up like a movie theater and the restroom (Women's) was clean.

Got a simple oil change/diagnostic check up here. I myself…read moreput a cabin air filter in the day of (it's easy to do and cheaper) YET, they told me it was dirty. How odd. I spoke with service advisor and said not to do anything else to my car besides the oil change. I asked him why they would lie to me about my air filter being dirty? His response, "Oh the technician isn't our best." SO... who knows if they are really doing any work to your car... or just telling you whatever to get money out of you. I will never be back.

Outstanding Experience at Atlantic Infiniti of Jacksonville…read more After more than 30 years of buying cars, I can honestly say that Andres Gongora at Atlantic Infiniti of Jacksonville is the best salesperson I have ever worked with. For the past six years, I've been casually searching for the right Infiniti QX80. During that time, I contacted more than 20 dealerships, and unfortunately, most of those experiences were disappointing. High-pressure sales tactics, poor communication, and lack of follow-up seemed to be the norm. When I found the exact QX80 I wanted at Atlantic Infiniti of Jacksonville, the dealership was four hours from my home, so making the trip just to look at it wasn't practical. Andres immediately went above and beyond. He sent me numerous photos, detailed videos, and even a video of the vehicle being test-driven so I could see exactly how it looked and drove without ever leaving home. From our first conversation to having the SUV delivered to my driveway, the entire process took just three days. It was one of the smoothest, easiest, and most stress-free vehicle purchases I've ever experienced. Andres was honest, responsive, knowledgeable, and genuinely cared about making sure I was comfortable every step of the way. At no point did I feel pressured. Having purchased more than 15 vehicles over the years, I can confidently say that Andres is the finest salesperson I've ever had the pleasure of working with. I also want to recognize Joel, who personally drove my new QX80 four hours from the dealership to my home. He was friendly, professional, and made the delivery experience just as exceptional as the buying process. If you're looking for an Infiniti, I highly recommend Atlantic Infiniti of Jacksonville. If you have the opportunity to work with Andres Gongora, you're in great hands. He made what is often a stressful experience enjoyable from start to finish and reminded me that outstanding customer service still exists. Thank you to Andres, Joel, and everyone at Atlantic Infiniti of Jacksonville for an exceptional experience.

INFINITI of Atlantic - 1 Star Terrible experience. Unfair…read moreprice,Staff was rude, disorganized, and added hidden fees. Felt pressured and misled the whole time. Never going back. INFINITI of Orange Park - 5star Much better experience. Very fair and honest, before buying any new or use vehicle Please check infinity of orange park.

This was an amazing process from start to finish, and I never thought I'd say that about buying a…read morecar. This was my first car I've ever purchased myself so I was very nervous. Everyone has heard a horror story of someone getting scammed while buying a car. However, this experience was so far from being stressful or confusing. Willie is the one who helped me during the process. As soon as I sat down we let him know I was interested in Camrys and Malibus, and he immediately jumped on showing us options. He also mentioned a Jetta that came in recently it was a really good price. I took interest as soon as I saw the photo of the Jetta. Within 30 seconds of driving it, I knew it was mine. From there, the paperwork and "sales" aspect of buying the car was smooth sailing. It's almost done completely virtually which makes the process really seamless and easy to understand. There is a screen you view everything on so there is great transparency in pricing. I never felt like Willie was trying to do anything other than get me out the door with the best price and car. He kept checking in with his manager about things which made me feel secure in such a big purchase. He also answered all of my questions in easy to understand terms and was super patient with us. He even took it to the car wash before we left! Overall, this was the best experience of buying a car I could have hoped for. I am thrilled to call Jenny the Jetta mine!

***UPDATE*** After posting this review, I was contacted by…read moreEliot, a higher-level manager, who changed the trajectory of this experience entirely. Unlike my earlier attempts to escalate, Eliot actually listened, took my concerns seriously, and didn't make me feel insignificant as a customer. He offered real solutions and structured the remainder of the process to respect my time -- arranging for as much of the transaction as possible to be handled remotely with the vehicle delivered to my city so I wouldn't have to make another trip to Jacksonville. Eliot paired me with Katie in sales to handle the in-person portion of the transaction, and she was everything the previous experience was not. She came fully prepared, was knowledgeable, efficient, and -- most impressively -- proactively addressed relevant details before I even had to ask. It was clear she genuinely cared about making the process smooth and takes pride in her performance. I'm leaving the original review in place because that experience happened and others deserve to know. But I also believe in giving credit where it's due -- Eliot and Katie earned it. They turned a deeply frustrating situation into a completed purchase decision that I'm confident in. I am also quite impressed with the responsiveness and exceptional follow through provided after the sale was complete. If your experience puts you in contact with either of them, you're in good hands. ---------- I am highly disappointed with my first experience with Enterprise Car Sales. I had selected two vehicles online and confirmed their availability via text prior to driving over 1-1/2 hours to Jacksonville. I was to see Katie upon arrival, but was paired with Daquan since she was unavailable when I got there. I provided him the stock numbers and the text confirmation, he had me test drive alternative vehicles while I waited for him to find them. Hours later, Daquan admitted the vehicles and keys could not be located due to inventory issues. The following week, he contacted me to inform the vehicles and keys had been located. I returned that Saturday and test drove the vehicles then let him know which one I intended to buy. I requested a second key and interior cleaning of the stained seats for that vehicle then was assured these items would be handled. When I called back for an update the following week and to advise of my arrival to complete the purchase, I was told the second key would not be ordered until after I arrived which meant additional waiting for me. This was extremely frustrating after already losing two Saturdays and incurring travel expenses due to Enterprise's disorganization. I attempted to escalate the issue to Herbert in management but never received a follow-up call. I have been forced to cancel the transaction with my bank due to the poor communication, inadequate preparation and lack of respect for my time and money. Based on this experience, I would not recommend Enterprise Car Sales.