In the middle of all this virus craziness, I never really thought I could get a new car. With all the promotions and rebates especially on electric vehicles, plus with the amazing trade deal they gave me on my car, I found myself making a very easy move even the middle of all of this. Brandon Johnson at Audi Jacksonville is extremely knowledgeable about all the Audi Technology and he continues to answer all my questions as I think of them. He never makes me feel like I'm bothering him, though I'm sure I'm a bit of a pest , lol. read more

Audi Jacksonville - Car of my dreams! - Car Dealers Near Me - Jacksonville, Florida

They told me a Camery was available and ready to view, and when I got there they showed me a completely different car and tried to tell me it was the same car that I called about. When I showed them the pictures they gaslighted me saying it must be stock photos. We left and the next day they admitted that it wasn't the same car! Stay away from these scammers. read more

After the sale Customer Service and Dealership Responsiveness!! Have made 4 separate attempts to contact this Dealership...3 to the Finance Manager and 1 to the Salesman and no response! read more

I have been a loyal Audi Jacksonville customer, purchasing four vehicles from this dealership over the years. Unfortunately, my most recent experience in June, when I purchased two Certified Pre-Owned vehicles, fell far short of both my expectations and the Audi brand standards. Prior to purchase, I noticed a small dent on one vehicle and a cracked windshield on the other. The dealership agreed to address these issues, but when I picked up the cars (after having paint protection and other upgrades installed), neither repair had actually been completed. To their credit, they agreed to correct the oversight--but only offered one loaner vehicle while both cars were in service, which was very inconvenient and hardly fair given the circumstances. The frustration didn't end there. Their outsourced tag processing was extremely inefficient, requiring me to obtain multiple temporary tags (2 temp tags for vehicle A and 3 temp tags for vehicle B). At one point, I couldn't legally drive my vehicles for a few days as I waited for the new temporary tags in the mail. After all of this nonsense I was forced to pay a late fee at the tag office--something entirely outside of my control. Additionally, I was told during the sales process that both vehicles would come with two keys, but I only discovered in the finance office (far too late to back out) that one vehicle had just a single key (keys cost $800). TA red flag I should have heeded. What's most disappointing is that Audi promotes its Certified Pre-Owned program as involving thorough inspections and restoration to "like-new" condition. Yet in less than three months, both vehicles have already required warranty repairs. Most recently, I noticed the leather on the dash lifting in one corner and was quoted nearly $10,000 to fix it--while being told this was not covered under warranty. For a CPO vehicle, that is unacceptable. After years of loyalty, I expected better treatment and higher standards. Instead, this experience has been frustrating and disappointing at every step. If this is how they handle a repeat customer, I can only imagine how first-time buyers are treated. My advice: avoid Audi Jacksonville. Walk away--don't run read more

The service department is flooded with work because Audi quality has deteriorated, as a result the dealer has minimal to no loaners available to support their new car customers. The communication is pathetic, I once drove to an appointment that had a pre booked loaner, to then be turned away because... no loaner. If I buy a $80k + luxury car brand new, and it needs warranty work. I expect service from the dealership to match the brand sake... never will buy from Hannania again after experiencing how they operate. read more

Warning! Untrustworthy Sales Manager! Remember, you have options when it comes to purchasing a vehicle--AVOID Hanania Audi of Jacksonville. My experience with their sales manager was incredibly disappointing. On Saturday, I requested a link to make a down payment on a vehicle, but I was told not to worry about it and to come in on Monday instead. I spoke with David, the General Sales Manager, on Saturday to confirm the price and mentioned that I would be surprising my daughter and would use Uber to get to the dealership. I followed up with a text to David, asking if I could complete some preliminary paperwork, put a down payment on the vehicle and if he could send the car for detailing to save time, as I work on Sundays and had limited availability. Unfortunately, David never responded. This morning, when I called to arrange a time to visit, David informed me that he had sold the car the previous night. He claimed he hadn't checked his phone all day, which is hard to believe. He also mentioned that he had called me three times from the landline but didn't leave a message because, as he put it, "I typically don't leave messages when I call people." I suspect that I was quoted one price that included an additional $2,995 for an Armor All sealer product, but when I checked online, that charge wasn't reflected. After discussing this with David and sending him a screenshot of the out-the-door price without the extra fee, it seems he may have found another buyer who was unaware of the additional charge, allowing him to sell the car for $3,000 more. This is clearly shady business practice. Owners Jack and his son should be ashamed of this behavior. They own multiple dealerships in the community, and actions like this only serve to tarnish their reputation! read more

Audi Jacksonville - Online quote without 3k fee - Car Dealers Near Me - Jacksonville, Florida

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We recently purchased a new Audi SQ5 from Audi Jacksonville. We have never experienced such a pleasurable car purchase. Justin, Max, Megan, and the whole team were very helpful. All of their expertise and professionalism made the transaction quick and easy. They far exceeded our expectations. Rick and Sue C. read more

I wish I could give 0 stars. I have never been subjected to this level of unprofessionalism and lack of customer service in my life. This review could go on for pages but I'll just post the unfortunate facts. The adventure started when I decided to buy the car and was going to pay cash but the salesman and his manager and a couple other employees who were just standing there informed me I could get Audi Care if I financed a portion of it for 6 months. Ok, I said, but let me talk to the finance people...and before I could do anything, they all scattered. I am very particular about my credit. Needless to say my phone started blowing up as all of them decided to run to their computers and run my credit. All of them. So, I got 8 separate inquiry alerts from my credit monitor. Instead of handling this properly and allowing the finance department to run my credit ONCE, they all took it upon themselves to not care about the customer and lower my credit score by 30 points. Yes, 30. 833 to 803 in 1 week. Because of their 4 inquiries in 1 day. The finance people blew it off and refused to retract the extra inquiries. My score has yet to rebound. I know most of you are thinking, it's over 800 so who cares? Well, I do. It's the principal of it and I've worked hard for it. And no, I had no other activities on any accounts. Next, they refused to give me the 2nd key the salesman promised at the time of sale. He flat out called me a liar when my fiancé was sitting right there when he said he'd find the other key for me at the time of sale. Next, the headlight was damaged and had condensation on the inside at the time of sale which I took a picture of with the salesman, who of course said it would be fixed. Guess what? They refused to do that as well. Next, there were a few other 'little' things - the drivers' side backseat grommet was damaged, drivers' side seat belt guide was broken, and one of the wheels had curb rash, all of which was going to be repaired at the first service appointment. After being ignored and sent to voicemail for weeks, I finally stopped in only to be told the manager I had been waiting 45 minutes to see had 'just left for lunch'. As far as getting any of this done, months later I finally was put in touch with the service manager who made sure I knew if it weren't for him I would be 'out on my *ss' and would get none of the things done that were promised to me. They fixed the little things and the wheel curb rash because I bought the extended warranty coverage but told me the headlight was 'fine' and the finance department flat out said 'that's just the way it goes' instead of fixing the extra inquiries. If you are still reading this, what I really want to illustrate in this review is how horrible I was treated during this entire process. From the lying and disrespectful behavior of the salesman to being talked down to by his manager to the ignorance portrayed by other employees (e.g. finance), they really have a top notch staff. read more

Took my Audi R8 in for a taillight that wasn't working. They found it had been damaged. They covered it under warrant. This making me a very happy customer. read more

Horrible customer service. Promised call backs and follow up and got nothing. I would not ever recommend this dealership. The sales manager Dave does not even know the products. He is rude and cocky. No customer care whatsoever. They make the sale and your done. read more

Our sales person Ryan is excellent, Knowledgeable Friendly Not pushing This dealership is very professional and helpful read more

A HUGE shout out to Justin at Audi Jacksonville. We were on the hunt for another Audi Q5. Since we had such a positive experience with the first Q5 we bought through Audi Jacksonville, we decided to do business with them again. While we do not live anywhere near the Jacksonville area, the service that Justin and Audi Jacksonville provide are worth the time, effort and drive. Justin was quick to respond to inquiry of inventory. He followed up with expected date and times of when our schedule permitted a test drive and he made the purchase of our new Audi seamless. Justin has continued to reach out to make sure we are happy and satisfied with our purchase. Justin is personable, easy to get along with and was a pleasure to do business with. No doubt, when we purchase our next Audi, we will again do so through Justin and Audi Jacksonville. read more

Report them to the Federal Trade Commission (FTC.Gov) and BBB. I would NEVER RECOMMEND THE SCAM, UNETHICAL, and DANGEROUS DEALERSHIP Audi of Jacksonville on Atlantic. I was told the diagnosis was $300 and it would go towards fixing the vehicle. However, my vehicle was not fixed properly with them charging me $300 separate from the repair. My total came to $855, they are a scam. Alex told me over the phone that the $300 would apply to the balance. This is extremely deceptive and I feel they should be investigated. I'm still out of a vehicle with no safe way to get around. As soon as I left the dealership the check engine light was back on. It began to steer, and stop turning. Audi know the diagnosis will not solve the real issue. They also included a part on the repair list that was part of a known recall. The National Highway of Safety has flagged Audi Q3 for coolant leaks and issues. They quoted $657 for a part that would have been covered under a recall. I have a service bulletin. The real issue is listed as a turbo charge replacement which is $3,300. That will not fix my vehicle's issue and they know it. It's extremely predatory, after further investigation and research Audi doesn't have a remedy for the stop start malfunction. Which cause engine failure and a dangerous driving hazard. Audi Of America knows the service will not fix the main problem of the stop/start malfunction. Even after $6,500 worth of repairs its false claims and most importantly a waste of money. read more

Audi Jacksonville - Car Dealers Near Me - Jacksonville, Florida

I had my Audi serviced here this month. Usually, I go to Orange Park but the General Manager at that location is a real jerk. I spoke to him and he looked at me like I was dirt. I actually like my car, Audi 5.0 but I will never buy another one. Car is fine. Service and dealing with the dealerships is a terrible, horrible experience. I don't recommend either dealership but Jacksonville at least treats you a bit better. I needed a lot of items completed it was $9,700.00 that's not the point work is work, cost is cost. Treating people with dignity is a choice!!! read more

Purchased a vehicle for my son and the dealership lied about issues their service department diagnosed.

Everything started OK Ryan, the sales guy, is a great, nice guy, and he did everything he could to make sure my requests were taken care of. I purchased the car sight unseen so expected the dealership to represent the vehicle accurately, well...not so much, when the vehicle was delivered to me it had a chip in the windshield, and even worse it showed up with a set of tires that are older than the vehicle itself and dry rotted, making the vehicle unsafe to drive. I immediately sent them pictures and proof that these tires were three years older than the vehicle and dry rotted. After a week of being run around from manager to manager, I got a call from the sales manager telling me that he tried to find me some old tires to replace those, but couldn't, and the dealership was unwilling to do anything about it. He said they are not responsible for anything, and they were not obligated by law to provide any resolution. They sold me a car with tires that don't even come standard on an Audi, who knows where they came from, and the dealership does not stand behind their product. They are just happy to wash their hands of the buyer. Do not expect any post-sales support on a used car you buy from this dealership, they don't care, they just want to cut whatever corner they can. read more

I don't recommend getting your car serviced or have any mechanical issues fixed here. They will absolutely overcharge you. They wanted to charge me $500 just to look at it and tell me what's wrong with my 2019 Audi a3 S line. So I took it to auto zone for them to tell me why my check engine light was on for free. Apparently it was my o2 sensor. I called back the next week and told them I need my o2 sensor replaced and they stated that it would be 900$ so I told them I would call back to check prices. I called back the next day and they then quoted me at 3000$ instead, for an o2 sensor replacement. I ended up going to Tonys European auto service! He charged me $300 to replace and it only took 30mins. Never had an issue with my car ever since then. read more

Audi Jacksonville - Car Dealers Near Me - Jacksonville, Florida

I brought in my 2012 Audi A5 on March 27th for routine maintenance, specifically the 195,000-mile service. At the time, the vehicle was running perfectly fine--no warning lights, no oil leaks, no mechanical issues, and nothing on the garage floor to suggest a problem. My intent was simply to maintain the vehicle, not to address any specific concern. Shortly after dropping it off, I received a service estimate via text totaling over $8,000. Upon reviewing the list, I authorized the repair of the lower timing cover due to an identified oil leak. (Timing chiain is under this cover) Again, I want to emphasize that no such leak was evident before bringing the car in. I paid $3,305.10 for selected services and picked up the vehicle on March 31st. The very next day, on April 1st, I noticed oil leaking underneath my car and immediately texted the service advisor at 11:22 PM with photos. I received a lengthy response the next morning and spoke with Glenn(service manager). The car was towed back to Audi Jacksonville, where I was informed that the rear main seal was now leaking--an issue that appeared less than 24 hours after service and only after driving the vehicle home. I reluctantly paid an additional $2,949.97 to have the rear main seal replaced and picked up the vehicle again on April 15th. To my shock, less than 12 hours later--at 4:30 AM on April 16th--the car wouldn't start. I texted the service advisor at 5:56 AM to express my frustration. As I was heading out of town for six days, I arranged for AAA to tow the car back to Audi Jacksonville upon my return on April 22nd. Yesterday, I received a video from the service technician stating that the timing chain had stretched,(previously exposed when lower timing cover was replaced) and the engine had jumped time. This latest issue will cost another $3,221.84 to repair. To summarize: I have now spent a total of $9,475 on a vehicle that is realistically worth about $4,000--and all of these major issues have surfaced after bringing my car in for routine maintenance. This sequence of events seems far too coincidental to ignore. I deeply regret bringing my vehicle to Audi Jacksonville and, as a result of this experience, will not recommend the service department to anyone. read more

PLEASE look at other reviews (google) as apparently this has happened to other people!!! I should've looked at the dealership reviews and saved myself! A little over two months after purchasing a used car from here the transmission has gone out and needs a full replacement. This left me sitting on the side of the road with two small children (2 years and 4 months). To add to the terrible situation my husband left that same day for military purposes. We live several states away from any family. I reached out for help getting my warranty information and was told by one person they don't have that information and couldn't help then hung up. The second person put me on hold for over 40 minutes (at that point I hung up). Luckily, I had the number to the guy who helped buy my car. He did send me my warranty information after I informed him what happened. He didn't even send his condolences at the least. To get any help and compassion for the situation, I had to contact a different Hanania dealership. Now that I am looking back at the whole experience of buying these guys did mislead me into this purchase with promises of things that was incorrect and didn't happen. They almost sent me into the office to sign paperwork without even bringing the carfax. I asked if an inspection had been done on the vehicle, they said yes but failed to provide me any information of the inspection. I feel disgusted and taken advantage of. I also very specifically asked the sales guy if something was wrong with the car. If there was a reason it was selling for lower than what I see them being sold for at other places. He said "no, used cars just don't sell as good so we price them to be sold" this would've been the perfect opportunity for him to disclose and issues with the car. They would also only put $15 worth of gas in the car which barely was enough to get the car off the low fuel light. I'm not really complaining about that but found it weird because all other dealerships I've ever known fills the car all the way up. Edit: spoke with D****, the general manager. He showed even less compassion for the situation and stated "that's terrible" a few times while typing on his keyboard majority of the call. When I ask point blank are you going to do anything to help me, he stated "we will see about possibly doing something after you have the car fix and you send us an invoice". I asked for a simple yes or no. He then proceeds to state "we have a great relationship with the warranty company and can help make sure you don't have to come out of pocket any" when asked to put that in an email he then recanted the statement to coming out of pocket minimally. read more

I purchased a 2023 Audi A5 that I paid cash for. My car has been in the shop Once and about to go again. I text the sales guy and said I was sold a lemon! my tag expired 3.29.23 and I had tocall To Tell them I don't have a tag so The runner finally processed it on 4.10.23. read more

Tell your technicians or salesmen/manager to not use Abess Blvd to test out problems on a vehicle or appraise trades. Just had someone from dealership going 80 on a residential road and pumping breaks (after a storm with wet streets). Fishtailing like an idiot. People walk that road and a lot of wildlife bc of lakes on both sides. Use 95. read more

I had a great experience at this dealership. I worked with Max! He was very knowledgeable and friendly and was not pushy. I would 100% recommend asking for Max! read more

Love this dealership. I took my car in for service and everyone is so friendly. My service guy Rob is great. When I left my car for service they text me update. I love that they communicate with you constantly. I'm also able to work in a cubicle when I go in for a short service. read more

I would caution anyone who's considering doing business with this dealership. Their staff is unprofessional from from entry position tellers to upper management. My husband and I stopped by the dealership on 5/19/24 to look at a truck. Their hours state 12pm-5pm but they do not schedule staff to support these hours. My husband and I waited for hours for a salesman to show us the vehicle. We took it for a test drive and were given the run down on what was included in the sale of the truck. Once back at the dealership we waited even longer to speak to a sales manager to work on paperwork. After it was all said and done and we spent the ENTIRE day at the dealership we then had to return at a later date to sign off and get the keys, again due to their staff shortage. We returned that following Wednesday. When we went to the teller to pay the down-payment the girl seemed very overwhelmed and was short and curt. She then proceeded to fumble around and miscalculated the money handing us back change that wasn't due. We tried to point this out to her and she continued to escalate her attitude. We walked away. We sat down with the sales manager to sign the paperwork and were handed one key instead of the two we were promised by the salesman. Yet again, instead of handling the issue in a professional manner, the sales manager dismissed us and stated "that's not my department" and washed his hands of us. At this time another manager approached us in regard to the down-payment/money back issue. We attempted to explain what happened to the mamager and the teller who had assisted us then began raising her voice and talking over us, ultimately escalating to yelling and screaming. She was sent away to the back and we continued our conversation with the manager and handed back the $4.68 that she miscalculated. Once that issue was resolved we then were handed off to a THIRD manager to try and resolve the key issues. Needless to say we left that day with a truck and a bad taste in our mouth. Fast forward 30-days later and yet another issue from this dealership has reared its ugly head. Due to their negligence and short staffing they did not process our paperwork correctly. They failed to submitt the proper insurance documentation for the truck and the state suspended my license for uninsured motorist. In the 17 years that I've been licensed to drive in this state I have NEVER had an issue with insurance or my license until I let this joke of a dealership handle my sale and paperwork. Ontop of that we were told that anytime we were back in Jax they would handle the key issue and provide an additional key at no cost as originally promised. We have made multiple calls and left numerous messages over the past 30 days to set this up with absolutely NO reply. I will never recommend Audi Jacksonville Dealerhsip to anyone, ever. They were horrible from start to finish and are still negatively impacting me. read more

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I was experiencing an issue with my front left tire as well as coming close to being due for replacement of all four tires. Alex Bullis took great care in ensuring he understood the issue I was experiencing and went over my tire coverage with me as well as all costs related to the choices of tire brands available and what beat would suit my needs. He made sure I received a complimentary car wash and kept me abreast on the status of my car service. Alex is A+ at guys job! read more

My hubby and I bought a used car from Audi, salesman Chris was nice. BUT within 8 hours of owning the car we had a charge battery light come on the dash board. I called Chris the next morning abs he said no problem just schedule with service dept and we will check it out! I arrived at my appt 2 days after I purchased vehicle and the service dept didn't have anyone avail that knew how to handle my battery issue and then they wanted to charge us for a diagnostic! We haven't even had the car for a full 48 hours! I am very disappointed with their customer service Even though used vehicles are sold as is you should have decent courtesy to fix a battery issue that occurred within 24 hours of selling the car. We are hoping they didn't sell us a lemon . This is not how we do business in Jacksonville! All they wanted was to sell us the car and then wipe their hands clean of us! Not cool, not professional and horrible customer service! This was our first and last vehicle we will be purchasing from Audi! read more

Worst service ever..... Nick was condescending and wanted to charge $600 to fix my navigation that Audi corrupted with their automatic download. I told him his survey would be affected and incredibly the survey never showed up. He told me to call the manager with my problems- sorry- shouldn't the manager be calling me?? Audi Jax lost my business, my family's business, and will share my experience with every person I come in contact with. read more

Let me start by saying some of this is my fault for trusting my dealer contacts and not taking more time to inspect the car when it was delivered. This relationship started off good with a very easy buying process. The 2014 Audi R8 V10 Spyder was well priced and low mileage. I was buying the car from Nevada and would be getting it "sight unseen" so I would have to trust the dealer. I've purchased 3 Porsche GT3's from Porsche dealers out of state before. I've never had an issue. The advantage of buying a high end car from the manufacturer's dealer network is that the inspection should be fair and accurate. When a Porsche dealer inspects a Porsche, whether it's Certified or not, the car should be as expected and presented. And it always was. I expected that from Jacksonville Audi... after all I'm buying their flagship car over $120K out the door that they are attesting to a clean inspection. I am attaching the inspection report. When the car arrived, here's what I actually got: 1) An overall clean car for a 7 year old model. In the video I was sent, it was advertised as new. It actually had 2 hairline scratches and a curb scratched rear wheel. All are minor and can be fixed with a few hundred dollars. I wasn't going to turn back the delivery driver after a 2500+ mile trek and $2000 in shipping for something that wasn't his fault. 2) There is a dent on the aluminum frame around the front windshield. I've contacted several "paintless dent removal" companies. Not one has guaranteed that they can fix it. It may have to go to a body shop. Unfortunately I did not catch it upon delivery. Shame on me. 3) Right after delivery, the warning light with a "shock absorber" warning light came on. I called the Jacksonville Audi dealer (Brandon, Sales Manager) and he told me it should turn off as it sometimes happens due to the shipping strap down process ok. It hasn't turned off. The sport vs regular suspension setting doesn't work. It's just a harsh, rattling ride. Preliminary inspection at a local Audi dealer says it may be a strut or blown out shock. There is severe rattling on the front right side. This is so obvious that I can't believe it wasn't caught in the Audi inspection. It is a metal on metal rattle and sounds like a piece of the front of the car is falling off. You will see in the inspection that suspension received a "yellow - may need future attention." That's different than it's broken right now! No rattle was documented. 4) After 5 days, the SRS warning light is now on. It is believed to be a blown out sensor. 5) On the same day, I finally actually needed to open the "frunk" to store groceries. Well it was stuck and won't open! Surprise! I've only been able to open it once. I've applied WD40 like the Forums have suggested. That doesn't fix the problem. It will need a new release mechanism. Again not addressed in the inspection! I texted Brandon the Sales Manager, he didn't respond. 5) I was told you""on the phone that there were 2 original keys. Only one arrived with the car. I contacted the sales manager, Brandon. He hasn't gotten back to me. I purchased a Fidelity Warranty when I bought the car. I'm still trying to figure out what they will cover. If I had to do this transaction over again, I wouldn't do it. The car is beautiful... but it shouldn't have this many issues after an "Audi Inspection" read more

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Purchased used vehicle over phone from another state and after car was delivered it took 3 months for them to get title corrected and send plates to us. It was a calamity of errors on their part but the worst part was that I couldn't get a return call from a manager to help and had to go through Audi HQ read more

Very dishonest and not transparent. Asked for cost of vehicle and was told $84k. We both agreed it was under my $87k budget. Took a test drive and made deposit then was told it was actually $98k before taxes, fees etc. This included a $10,000 "market adjustment" aka price gouge that was never mentioned at any point until after the deposit was made. Communication was poor after that. Called another Audi dealership 70 miles away that had the same exact vehicle and they were amazed of the $10k price gouge. Submitted complaint to Audi Corporate on this particular dealership. read more

Audi Jacksonville - Car Dealers Near Me - Jacksonville, Florida

Took my car in service at the Jacksonville location where they had to take my front bumper off and the under engine cover off for some testing do to my front sensors lights were on. Upon "their finding" the told me my car was in a front collision which wouldn't be covered by warranty. I told them not to my knowledge. After doing a half ass job they decide to put my bumper back. Mind you this is months later I decided to take my car to Audi North Orlando for service. Within the hour my service advisor came in the show room to ask me to come see you car in the shop.1 my front bumper was put back all messed up to the point where it wasnt line up right. 2 missing screws from the inside finders facing my front tires were missing. Another word they were never put back. 3 my top front bumper cover was missing. 4 my ACC was just laying on the front bumper.5 my under engige cover was missing- never put back. Basically they did not fix my car. They basically did a completely garbage job. They even charge my credit card for what I don't know. My service advisor was a complete waste. I would have been better off at a kia dealership. Never in my life I would have expected this from an Audi dealer. If it wasn't for the Audi dealer in Sanford professional tech I wouldn't never of know what the did to my car. I was able to post some pictures of the Audi of Jacksonville did so everyone is aware of the type of service that's expected. I'm now driving my S3 with no under engine cover or top front bumper cover. I will be calling Audi directly to see if they can do something about this horrible service. read more

Audi Jacksonville - Car Dealers Near Me - Jacksonville, Florida

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I've taken my car here exclusively for service since I bought it. I've complained about a noise every time the car has been in for service but could never be diagnosed or fixed. First time in for regular service since warranty expired and they immediately noticed the noise. Service person was combative after (them) noticing the noise saying it was different from what had been reported before. I was refused a loaner after requesting one when making the appointment so I had to uber home and then back to pick up a loaner after all. They found and fixed the problem at around 3k now that I have no warranty coverage. I emailed the service manager with no reply. When I picked the car up today I asked if they found the source of the noise and I was told there were no notes in the system and they weren't sure what I was referring to. Jess was too busy to speak to me. Still no response, accountability, or apology. I will never be back. read more

Believe the hype, the poor reviews are true. Audi Jacksonville service department should be ashamed of themselves. I've owned numerous volkswagen/audi vehicles and have done maintenance on them on my own. I had my 2016 all road towed in for a failed water pump. Since I had purchased an extended warranty, figured I'd have them replace the water pump. After speaking with service advisor Todd and explained to him that it was indeed the water pump failure. The master tech sent a video link confirming there was a leak as it immediately would drain the expansion tank. Todd called me back and said the warranty company would not cover the water pump due to a failed thermostat. That was an absolute lie because the cheap oem plastic waterpump came as an assembly. Heck the car wasn't overheating Typically the gasket fails or the plastic becomes brittle, breaks or crack. Todd proceeds to explain that he's sorry and it would cost $2200 to replace. I asked why would you tell my warranty company that it was a thermostat failure and not the entire assembly. He said his master tech said it was the gasket and thermostat. However in the short 2 minute video the master tech observation diagnosis was a leak. In short, I had my vehicle towed back to my house, ordered an aftermarket metal water pump and replaced it for under $200. Also, cancelled my extended warranty since neither Audi or them wanted to advocate replacing the water pump due to a complete failure. read more

On 09/24/2024 I traded in my car for an Audi Chronos 2023 model. Before I committed to the deal, I spoke with Myles to check with him on the car and asked him if there was any damage on the vehicle and if the car came with 2 keys and was in perfect condition He replied there was a small scuff to the wheels they were taking care of and the vehicle did have 2 keys. So far so good On the day of delivery by Myles, he apologized that he did not have the 2nd key, and the previous owner was delivering the 2nd key to them on Friday which he would forward to me. I have this confirmed in numerous emails from Myles. I was not advised of this before the delivery, or I would not have moved forward with the deal until they got the 2nd key. This was not an issue at the time. As the following week ended, I still needed to get my 2nd key. Then the 2nd week ended and still getting the runaround. I also noticed when the car was delivered the trunk was missing the pull-out cover that I assume was with the original car. Myles advised me, and he told me the previous owner had moved and thought his wife had moved it, but they are trying to reach him. Over 2 weeks went by and still no Key 60 + emails backwards and forwards getting a runaround. I also spoke with the sales manager Andy Medina + 10 emails to him. He did call me and advised me that he was no longer the sales manager, but he would reach out to a gentleman called David who is now the sales manager to contact me to sort out the issues I never got a call. The car was over $50K Certified Preowned so I would expect the keys, and the trunk cover to be with the car. After numerous calls and texts, the dealership blocked my texts going to them as I advised them, I was going to leave a negative review on car sites and report them to the BBB - They did not seem to care once they made the sale so I would not recommend this dealer to other prospective customers as blocking my text messages is not acceptable I do have an image of the block on my phone. I want the dealer to do several things A) Supply me with a new key and pay for the programming. B) Arrange a new key to be supplied at my local Audi Dealership. I believe the previous owner had an IOU for the key so why not send me the key and send them the bill? I must say that I am disappointed with this dealership which ran away from its obligations once they made a sale, I see similar issues from other purchases of cars from them on the BBB complaints with the dealership not following through once a sale is made read more

From viper forums: BUYER BEWARE ALERT!! *Do not buy this 2016 GTC* There is a very long story to this that I will try to abbreviate because I already wasted too much time in life on the situation, but I feel strong enough about warning any potential buyers that I'll invest a few more minutes. I was interested in the 2016 GTC for sale currently at Audi Jacksonville a few weeks ago. Vin # 1C3BDEDZ9GV100263 . The car was made by Chrysler and listed as a "marketing/public relations vehicle" upon assembly. (keep this in mind for the story later) Here are a few key issues without all the details: Color listed is incorrect YOrange. After MANY discussions regarding the proper color, agreeing on a price, and deciding to purchase I receive information from a good source that the stripes can not be original. The day ppwk was being mailed to me I called for clarification that the stripes were original and receive a reply that "they are vinyl". Major problem to me that this wasn't communicated. At that point they immediately tell me that this is the actual car - https://gtspirit.com/2016/10/03/2017-dodge-viper-gtc-review/ The original stripes had been covered up with Vinyl and now I knew that this vehicle had been in the hands of many journalists etc as a "test car". At this point I tell them to stop the ppwk and I was going to fly to FL (from PA) to look at the car. I get a plane ticket 2 days later. Upon arrival the first thing I see is that ALL 4 WHEELS are damaged. I had specifically asked in a text message if the wheels were damaged because they looked suspicious. The reply from the General manager was "no, its soap" from replacing the tires. They blew this off as if its not a big deal and I should expect that. The 2 new tires are also "Sumitomo" - Nice choice right? The next thing is that the vinyl strips were torn in pieces and literally patched in places (vinyl laid over vinyl), edges peeling, etc. Terrible job, no mention of this or pictures over 2 weeks of communication. I consider this a fairly important aspect of a car like this to simply not mention. A honda civic...sure, maybe you don't mention the vinyl stickers. Not a Dodge Viper. Oil lines appear to be leaking - I noticed this after we returned from test drive. Clutch pedal - something is wrong here. The pedal returns clumsily and makes a loud noise. The custom Dash badge that comes with GTC 's has been replaced with a "GT" badge. - suspicious to me. The salesman sent me a photo trying to say it was taken off. When I asked if the photo was the original custom badge he said yes...I called his bluff and then he said, "no, i'm sorry, that's not the original badge". I knew because I found original pictures of the custom badge. The "Viper GT" emblems are both gone on the rocker panels. When questioned after 5 hours waiting they told me they were removed to install clear bra...only problem with that is that there was NO CLEAR bra on the rockers! He had no rebuttal for that. At that point, I was suspicious enough about the car to decide no deal- why were the stripes covered up? Poor paint repair ? all 4 wheels damaged which I was lied to about. What if the car had been delivered to me in that condition? And how many Vipers do you see with all 4 wheels damaged? Odd Custom badge gone made me thing airbag deployment. Sure, Carfax is clean, but that's easy to do if you repair with cash. Viper badges off rocker panel - again made me think paint repair or body work completed. I won't even go into the entire story, but to top it all off they are refusing to give me my $1000 "good faith deposit" back after all the BS they fed me during the endeavor. I wasted a trip to FL and a weekend away from my family for nothing. Their Sales Manager and general manager are absolutely the worst "managers" I have ever dealt with in my life. Then, the absolute craziest part of the story, after I request my $1000 refund and they deny I simply tell them I will be escalating the issue to the highest level. I begin by calling Audi Corporate to complain about their sales and management tactics only to find out that they called the police on me claiming "terroristic acts". A formal police report was filed, but I am unable to get a copy of the ppwk at this time due to Covid-19 closures. Essentially, this was their crazy method of deflection to disguise the fact they misrepresented the vehicle and did not follow honest sales practices along the way. Absolutely incredible, but I can't make this stuff up! And before any of you question me on this, trust me when I say the entire convo took place via text - no phone calls, no he said/she said- They made the whole thing up. I hope the car rusts on their lot until the vinyl falls off and I suggest all of you steer clear as well. Hopefully I save some of you from making a bad decision and regretting it later. read more

Brought my vehicle in for warranty work due to excessive oil consumption. Turn around time was reasonable due to the Covid staffing issues and of course waiting on warranty to approve the repairs. Whats not acceptable is the fact that after receiving my vehicle back I noticed damage on my hood. Creased above my driver side headlight. I received a survey email asking for a good rating and if there's anything else they could have done better and I brought it to their attention. No response. A month later they responded saying they would escalate it. No response. I replied to the email again asking for photos of my vehicle prior to service (as this is what happened when they dented my door last time they had it) and that if the damage was already there I understand and would leave them a good review as their work is good. Again, no response. This has been going on since April 4th when they initiated the survey email. I've waited this long in hopes of them making it right, or at least showing me that the damage was done prior to them servicing it. I expected much better, especially from such a high end facility. read more

I left a review on google a few days ago about this incident but it would not display my pic. Hopefully the pic will be displayed here. I took car in to have it clay barred and detailed. I waited on it at the dealership. When it came out the finish was smooth but there was no shine. I asked them to put a coat of wax on it because every detail I have had thats what they do after a clay bar. About 45 min later it came back. and it did look better but now there was a dent on the drivers side roof. The salesman agreed with me and went back to detail dept. He said they didn't do it. Bottom line is , I would not have bought this car with that dent in it unless they would have agreed to repair it. Its a real shame that a luxury car dealership would stoop to this for a small repair. read more

Audi Jacksonville - Drivers side roofline - Car Dealers Near Me - Jacksonville, Florida

My Audi Q7 is amazing! The computer immediately warned me of a safety situation caused by a small motor which operates Venting for engine cooling. I called the dealership and asked for service. The most reassuring calm professional answered my fearful call. (Nothing ever has gone wrong with my 2017 Q7) Jessica Shippe assured me that they would take care of it right away and that a loaner vehicle would be waiting for me. She kept me updated throughout the process. The entire transaction was done hands-free due to the covid 19 safety precautions at the dealership. I confidently will make the call next time if there ever needs to be one....my Audi Q7 is Amaxing and so was my service experience with Jessica Shippe. Thank you! read more

Worst buying experience ever. Don't buy a vehicle from them!!! All smiles until you sign don't stand behind their name!!!! Poor managed and service dept. is not helpful. George was rude and refused to fix my air bag problem in my car. read more

Do not waste for time or money buying a "certified" car from this dealer. It means absolutely nothing other than, they can charge you a "certified" price. read more