1. too few regular cashiers and those on duty appear to have picked for their incompetency: except for one very lovely Asian lady, the rest were surly, slow, seemingly clueless of how to do their job and definitely resentful towards the customers for wanting to pay for the items that ultimately pay her salary!
2. impossible to find a salesperson on the floor
3. overhead signs woefully inadequate. for example: the row with pasta also has Indian, Mexican, Thai, Chinese ingredients. But no mention of "World Cuisine" or "international foods" on the signage. Are we just supposed to intuitively know that the powers-that-be at Tesco, when they say "pasta," they mean all these other things as well? I had to go up and down the aisles, searching for rice noodles or something similar, no employee in sight, finally had to ask a very kind gentleman who was wearing a Tesco jacket but was a driver off-duty doing his own shopping! Get the signage right, hire enough employees to provide a modicum of customer service.
4. overall impression is of a messy, dirty store
5. The ink cartridges deposited for recycling and Clubcard points are either being stolen by employees or handled so incompetently that it amounts to negligence. Why have a program if you cannot run it properly? I deposited 6 over the past three months and was credited for one. This is too much of a repeat experience to be a mere mistake.
Tesco, don't annoy your customers with so-called services that you cannot execute properly. Either do the job well or don't do it at all. read more