Joe Sandin was extremely helpful in helping my wife and I with our car purchase yesterday. His…read moremanager, Matt, really listened to our needs and worked out a great deal. The Finance Team did the same, and we are completely satisfied with our purchase. There was no hard sell of anything, and they all wanted to make sure we were happy with our purchase. I highly recommend their dealership for purchasing and new or used car.

Purchased a vehicle from. Once all the paperwork was done all of a sudden they couldn't find the…read moresecond key for the vehicle. They said they would find it and mail it to us or send us a new one. We were driving the vehicle to California and needed to get started. Well we haven't received a key and they don't return calls.

Jacob was outstanding. He was my salesman. He went out of his way to help me. I think everybody…read moredid. I definitely would return to buy another car when your sales person comes out every time you come back that sure makes a difference that shows you that they care.

I am writing this extensive review to ensure that this dealer does not engage in similar practices…read morein the future and to spare others from the inconvenience I experienced. Allow me to exercise my right to freedom of speech and delve into the matter at hand. For a considerable amount of time, I have had a strong desire to acquire a Jeep Wrangler. I regret to inform you that I succumbed to the unscrupulous tactics employed by the dealership in my eagerness to secure the 2024 Jeep. In retrospect, I should have adhered to the negotiation strategies I acquired from YouTube. My desire overshadowed my rational judgment, leading to a regrettable outcome. Ultimately, I hold myself accountable and acknowledge that walking away would have been the most prudent course of action. I have located a 2024 Jeep Wrangler Sport with zero miles at Gettel Chrysler Dodge Jeep Ram. The listed price is $38,699. Nevertheless, the price provided to me was not accurate. The actual price offered by the dealer was $10,000 more than the listed Autotrader advertisement. In retrospect, I should have terminated negotiations at that juncture. Nevertheless, after several rounds of discussions, I affixed my signature to the contract. While in the finance department, Business Manager Brandyn Lortz notified me of an unpaid toll violation. I informed Brandyn that I had already settled the payment. The following morning, I contacted Sun Pass and was informed that while the first toll payment had been processed, the second toll invoice had not been sent to my address. I promptly paid the outstanding toll and forwarded the receipt to Brandyn via email. In the email, I kindly requested confirmation of receipt. On Friday, while getting my car windows tinted, I inquired with Brandyn about the status of my email. He appeared confused in what email I had sent, in the closing of my email , I request him to just let me.know he received it. I am deeply concerned about the treatment received by a customer who invested a substantial amount of $48,000 in their desired Jeep purchase. It is disheartening to witness such an experience, and I express my profound disappointment in the dealer's conduct. As of today, Monday, February 20, 2024, the installation of the strip, which was originally scheduled for Friday, has been completed. While in the waiting area, I had the opportunity to interact with Angiee, the customer care specialist. I believe I have thoroughly communicated all relevant information to her. I informed her about the price change and the unprofessional conduct of the business manager, Brandyn Lortz, who has not had the courtesy to respond to my email. After waiting for a few minutes for my Jeep to be refueled, Angiee introduced me to David Delson, and we proceeded to his office. David retrieved my transaction and attempted to clarify the toll violation. I must express my surprise and disappointment at the lack of response from Brandyn Lortz regarding my email inquiry. The subsequent discussion with David proved to be unproductive and time-consuming. As of today, May 21, 2024, I have not received an email confirmation from Business Manager Brandyn acknowledging receipt of my email with the attached receipt, which I sent last Thursday.. In conclusion, despite acquiring a satisfactory 2024 Jeep, the experience was marred by challenges and frustrations. In retrospect, I regret not honoring my scheduled appointment with Cape Coral Dodge Ram. As of today, Wednesday, May 22, 2024, I have not received a confirmation email for the paid receipt that I sent to Business Manager Brandyn. I am certain that there are satisfied customers who have made repeat purchases from this establishment. However, I must express my dissatisfaction with the treatment I received. In retrospect, I should have chosen Dodge of Cape Coral. I received a survey from Jeep Corporate, I'm going waiting a few days to complete the email survey I received from Jeep corporate. I eagerly anticipate being contacted by someone from Jeep Corporate, I sincerely hope Jason Stoicevich, Head of US Sales at Stellantis. 5 Stars for Josh Maine, my saleman. 5 Stars for Gary Black , sales manager 5 NEGATIVE STARS for General Manager Bill Finocchiaro 5 NEGATIVE STARS for Business Manager Brandyn Lortz 5 NEGATIVE STARS FOR , Parts and accessories , Mattie

I stopped by Harbor Nissan without an appointment for an oil change and to have air put in my…read moretires. As I pulled in, one of the two service advisors who were outside immediately stopped his conversation, greeted me, and asked how he could help. I explained why I was there and he said, "Pull right into the bay -- we'll take care of it today." So accommodating! Inside, I was greeted by Jacob, who quickly got the paperwork started and personally walked me to the waiting area. He explained all the amenities available while I waited and made sure I was comfortable. During the process, Jacob came out to give me an update, and later reviewed everything they had completed along with items they recommended now or in the near future. He asked if I wanted anything additional taken care of, but there was no pressure at all. When my car was ready, he came back to get me and handled checkout promptly. Wow -- such great customer service from start to finish! Friendly, professional, and efficient. I truly appreciated the experience.

Stay away from this dealer it's a waste of time!!!! I came…read morein because I did an online buying quote to sell my car and they send it out to local dealers. So I kept getting calls from different dealers I told them I don't have time to waste that I had offers from Carmax, carvana, algo ect all from 36k to 39k. I spoke to Nakita multiple times tell her how valuable my time is and if the price doesn't work for you that's ok I understand just don't waste my time. She said that the offers online come in low and I said are you sure you can get close or in the neighborhood told my number. She said yes but need to see the car. I had my 79 year old dad take it for me and of course they wasted our time. Came back with $32,000 and the person that looked at the car and took the pictures just started and said it's nice. We can't see anything wrong with it, but that's what they're offer is at least when I spoke to some other dealers told him where I needed to be they respectfully said they couldn't. I should just go to Carmax and I respect them for value in peoples time. Not this place it's always been a time wasting place. My dad tried to buy a truck from here a long time ago and they show one price and sticky with another. That's much higher. So my advice is not to do business with this dealer unless you have a lot of free time on your hands.

If u like NOT being pressured to buy a car go see Richard. He was so relaxed and honest about what…read moreI could and couldn't afford. He was right. Then we worked to find a car that I could afford and be happy with. He spent time showing me how to work the new media system and showing me all the safety features. The test drive was great because he again showed me and set up all the new features. I bought a car 3 years ago and have to admit the new computer used for the financial papers was easy on the eyes. Now I have to wait for the paperwork since I didn't want a thumb drive so hope to get the papers soon Nancy Schaus

Be aware that in spite of no signage anywhere stating such, nor anything in the service agreement,…read morethey routinely disconnect or unplug vehicle dashcams without owner knowledge or authorization. Upon my complaint, the service manager said that's their policy. I agree, it's their prerogative, but they should either reconnect the dashcam or tell the owner it is no longer functioning upon pickup, so they don't drive away assuming they are still being protected as I was for two days before discovering it unplugged.

DO NOT STEP FOOT... I traded 2 cars for a big SUV and long story short not even a month in we start…read morehaving issues with the car and now we're stuck with a large car note.. these ppl are just looking to benefit their commissions and their pockets

Nice looking car, and a "new listing". I called, talked to Kayla briefly. She set up an…read moreappointment for the next day for a showing. Kayla texted me later that evening. I didn't do a back and forth, just confirmed that I would be there. I showed up. The car was sold before I ever called to inquire. I was so angry. She made me waste 3 hrs, and 5 gallons of gas getting there, in addition to my time. VERY UNPROFESSIONAL! I will avoid this place at all costs.

Just an awful dealership. Advertised price was $19868 and after getting $200 off for E price, down…read moreto $19668. Asked them to write up the order and it was $23019.00 Huh? Paint protection $999.00 Door guards $299.00 Pre delivery service charge $1299.00 Electronic filing $585.00 Made them an offer over the original asking price and they said nope. Talk about bait and switch! RUN away from these crooks!

Walked in to Gettel telling them exactly what we wanted. we were told we could get that. we get…read moreshown a car and test drive it. we are told we will get the price range we wanted. we sit down to talk numbers and they gave us 100 dollars more than what we asked for. the sales man couldn't face us after having telling us he could get the price and then failing to do so. stay away from this place they will have you like a car and then tell you that they thought we could just fork up the extra 100 dollars a month. absolute waste of a time.

Close your business!!!!!! Unreliable!!! Conmen !!!! I'll…read moreput a new review up every so often since they seem to disappear after some time. You dud not lift a finger to help us when we leased an suv from you and only after 1 year the axel cracked and the front passenger tire fell off , thank god I was only going 35 , and suffered only a very minor concussion!!! When one of your mechanics tried to help us .. YOU fired him ! You left us hanging for months , and we still had to pay our monthly payment . I will continue to tell any one who listens how rotten your company is !!!!

They could stop scamming elderly people! The car salesman was a complete slimey salesman. My…read moreelderly friend bought a car in July and due to health reasons had to sell it. They gave her $10,000.00 less than she paid. She put ~400 miles on since she owned it. They promised much more and then pulled a switch. Disgusting behavior.