I created an account just to tell you how disgusted I am with the poor service and all around attitude of Mike at Harbor Scooters. Don't know whether it's the large overhead that causes him to treat you like a dollar sign rather than a valued customer, but let's proceed.
I have a 2013 GMW R1 that was purchased at this store. It has been the only place the previous owner and I have ever brought it for repairs, so all in all this guy has gotten decent business from us. Every single time, though, Mike has to talk in a condescending manner.
I'd bring the bike in to get the valves adjusted, which is a normal thing, considering it was my only means of transportation. He always phrased it so I thought I was doing something wrong and then he'd charge me $90+ for something I'm later finding out is a 15 min fix tops!
Not even this is the biggest issue, though.
So he goes away for a few weeks to Canada, closing the shop down. The valves need to be adjusted. So I learn how to do them myself.
Get this, the bottom valve adjuster had the nut forced on and rethreaded so the whole thing had to be taken out, and continued to be rethreaded it to adjust it. Not cool, but it worked. Super simple process, but I made the mistake of not tightening down one of the nuts enough, so it came loose and got lost. Hoping to buy one from him or maybe get some help identifying the size, I call Mike.
He starts belittling me for working on my own bike. He starts going on about how he doesn't have the time to look up a five dollar part. I mention how the bottom valve's nut had been forced on and rethreaded, and he loses it. He sounds very nervous and starts talking in a super quick pace telling me that it wasn't him and sorry he can't help me.
Blown away, I searched for other places that could help me out. Luckily the people up at Scooter Shack in North Port took the time out of their day to not only identify the part, but order it online, and mail it to me when they got it. The lady was absolutely patient, understanding and worked with me the whole way through.
Oh, and come to find out they do full service tune ups (valve adjustment, full oil change, air check, etc) for the same price it takes to get your valves adjusted at Harbor Scooters.
Never going back to Mike's. read more