TRASH TRASH TRASH.. Do NOT purchase a vehicle from Gettel. Zero communication, absolutely incompetent Managers. Worst experience imaginable. Dont get me started on the General Manager T. Crawley, after numerous emails and phone calls he still hasn't responded. This is probably the worst experience I've ever encountered in my 53 years living on the planet. If i could rate them a zero, i definitely would. The only reasonable explanation that i can figure is that they are doing SHADY business when it comes financing a vehicle. I was purchasing my vehicle as a cash deal and the refused numerous times to give me a SELLERS/BUYERS agreement. BEWARE OF THIS CROOKED DEALERSHIP. read more

Bought a certified pre-owned 2021Malibu back in April. The car drove great just like a Chevy usually does. But wait didn't the salesman tell me that they had put a "Brand new battery" in this vehicle while I was signing all those documents?? Now does that look like a new battery? $251.99 later I call and talk to a Kyle, said he was the owner? He told me to have my car towed over to their shop because I was still under warranty? So they could "LOOK at IT" read more

Gettel Chevrolet Buick GMC - Car Dealers Near Me - Punta Gorda, Florida

If I could give a "0", I would. Horrible experience. Mechanic could not figure out how to align my husbands car. My husband is a retired master mechanic and also taught auto mechanics at our local college. He tried to help. Got kicked out three times by management. They told him he could not be back there. Mechanic finally requested they let him help, and they got it done. We would never buy a car or take a car there for repair again. read more

Jan 14th, Error message on display- "service leveling system" car has 39,000 miles on it Made an appointment with Gettel service,( where I purchased the car for $111,000 two years ago), appointment date Jan 20th. Jan 20th Car indicated "service leveling system" when brought to Gettel service department Tue 20th for 8:00 am appointment Told them the left rear was sitting low, they plugged in and agreed there were problems, (plug in showed 8-10 items) and told me they needed 24-48 hrs. to diagnose the issue, and since the car has 39,000 miles it was not under warranty, I needed to pay $300 to diagnose the issue Waited one hour to assure the time was going to be required, rented a car next door and left 11:30 got a call that my left rear was sitting low, (just what I told them) and the fix would be to replace the air bag, and it would take two weeks to get the parts in. Drove the rental back to Punta Gorda, turned it in, picked up my car, and made an appointment for Jan 30, 8:00 AM for the install Jan 30th Drove back to Punta Gorda for the 8:00 AM appointment, asked if they would fix the third row seat's failure to fold up/down issue while it was in but was told thewy needed another $300 to diagnose the issue, as well as $300 each to diagnose all the other issues showing on the plug in. I elected to not proceed with any further involvement with Gettel service policies. I was then told the tech was leaving early that day and may not finish the car before he left, which would mean a weekend car rental for a Monday pickup. Or I can make another appointment. So, already being in Punta Gorda, I pleaded to somehow try hard to get it done since I was here. But I got a message by noon that the new part was found to be not satisfactory, there car was disassembled and they would do their best to get another part by Monday, even though the first part took two weeks. I extended my rental car for Fri, Sat, Sun and Mon with a late Monday return. Feb 2nd Having not heard anything to the contrary, I drove back to Punta Gorda Monday afternoon but got a message at 4:30 that the new part also had a problem as well but they were working on it. I extended my rental again and drove the rental home. Feb 3rd No part, no contact. Feb 4th No response from Gettel Service in spite of four requests from me to Sandra, Ben and a salesman (John Arrighi) Feb 5th 11:17 am, heard from Sandra "Sorry, I was out of office yesterday" "The part was installed but something else going on, but Gettel would cover the further diag" "I will let you know when I have more information" 4:20 pm, message that 'everything seems to be working but want to let it sit overnight to confirm' (must mean to see if it holds air yet) Feb 6th 10:25 am "Your vehicle is finally ready for pickup" 4:00pm Pick up my car, when asked, Sandra says the problem was not fixed with the two new airbags, so the Tech "wiggled some wires under there and got it to stay full" The car is now sitting high all the time, it used to lower itself when off, but now only makes short attempt to lower and remains up. Lack of any useful explanation to me about what service actually discovered and "fixed" makes me believe a bad diagnosis led to two new unnecessary airbag installations, then they tightened a fitting and adjusted the settings to not automatically lower, so the problem leak was not happening. (Assuming I would not notice the car remaining tall). Meanwhile I made six trips to Punta Gorda, drove two rentals for a week, and PAID GETTEL $2,000 When I attempt to complain, I have been told three times, so far, "well the vehicle is working now, right?" read more

Dealing with Ashton to buy my 2022 Highlander at Gettel was a pleasure. He was friendly and thorough. I had checked Edmunds and Carfax, etc., and felt I got a fair deal. A different salesperson, Robert, helped me when I came to pick up the car. He gassed it up and went above and beyond to find special screws to make sure the license plate wouldn't scratch the finish. read more

I made a appointment on line thru Gettel's site for this morning. 30 mins before my appointment I get a phone call from Robin from the service department saying she and Gettel has no time for me or my Blazer for the scheduled appointment. I was told the online scheduler doesn't work correctly. So they know about it and just ignore the issue. Plus my assigned service consultant doesn't even work there and I would have to leave my Blazer for a couple of days just for a diagnosis, no repair just a diagnosis. This isn't my first time dealing with this Gettel crap. They have dropped the ball at least 4 times to figure out an issue and I was ignored by the service manager. I usually go to Firestone after that. They diagnose the problem, do the work on the same day and on my way. At Gettel my Blazer is collecting dust waiting for a diagnosis not a repair. This dealer is the poster child of bend over and take it car dealer. . read more

Service department is not recommended for fleet or work vehicles. They insist on keeping the vehicle for 48 hours for diagnostics. 48 hours to tell me what's wrong seems excessive, considering I told them what was wrong when I made the appointment. Had this not been under warranty I would have made the appointment elsewhere. As it is, I may pay another shop full price to do the next repair... getting my truck back out there earning money might still save me in the long run. On the plus side I did give an extra star because the staff is friendly. read more

So ... I WAS seriously interested in buying 98K 2500HD Denali from this dealership for my son. After some online comms ... I emailed some sales guy named Michael Moore asking would you consider reducing the price with 2k of add-ons to 97K. If so I would buy the truck. This was at 4:38 PM. "If you throw in the hard cover and lighted GMS logo for 97K - we will take it" He texted back at 4:46 PM. "If I was 6'10 I'd be playing for the Boston Celtics (Wink)" ARE you kidding??? read more

The service at Gettel service center has been horrific the last two years. They do not give you pricing prior to charging you, they do not tell you what and what not is covered under your warranty when you you schedule your appointment, and even with an appointment please do expect you will not get your vehicle back for 24 to 48 hours and will need to find your own accommodations. I have never felt more taken advantage of than I have at this facility. I work in the service industry and I would not recommend this dealership and or service center to anyone in Charlotte County or the surrounding areas. read more

My brand new 2025 150,000.00 Corvette experience at gettel. Started February when I brought my car to gettel to get factory problems fixed.. My car was damaged by the body shop. Scratches over spray miss alignment of top seat was turned black car inside covered in dirt. Paint with dirt paint feels like braile this is how JP was giving me back my car on 3 occasions.. We did the best we can we can't get it perfect JP,s words! Service side broken door panel installed & nothing said 3 rd door panel leather pealing. Guy that installed the door panel is on my cars PDR video redline/ multiple High reving to my engine 4 to 5 times.. The body shop guy is on video talking about taking my car on a Joy Ride 2 times Kyle Ben JP could Care less. I can't fire the guy I don't have enough help. Ben I thought these cars could not be redlined. JP just don't give a shit! My car left at idle for 18 minutes till the car shuts it's self off. Multiple people driving my car up to 7 times a day. The engine has a dry sump oil system that can't be left at idle! Still getting nothing fixed as of now I am only allowed so many words so I will run out of space B4 I can tell the whole story. I found a leaking bottle of Wax in my fronk. Did anyone care no! Did they wax my fresh paint job yes! JP calls your car is ready. I asked is everything taken care of yep JP says. I get there my car is covered in dirt under the paint scratches on both sides of the car over spray on my car my driver's seat in now black it was orange the door panel is now covered in dirt the driver's side is covered in some smeared stuff to cover up a scratch and over spray. But again JP we can't get it perfect. My car came in perfect! I get the car back the 3rd time still dirt in the paint top is misaligned. Please have James gettel contact me or Robert Bisplinghoff the CEO.i have 3 weeks of PDR videos people reading this set your cars to valet mode or teenagers mode when dropping off your car who is going to cover the long term damage to my engine! Caused by gettel employees? Who decided to rag on my car caught on video! Let's talk strips that were supposed to be ordered in June per Sandra said she did so for my car .the hood strip has dirt under strip roof strips coming up. Convertible top strip removed to fix 2 small paint chips. My car is being sub out to a company to install the strips Kyle said on 9/24 he personally made sure everything was ordered. My appointment was 10/14 on 10/13 the company had not yet received confirmation of the ok. Or the strip package. The company got approved to install the strips mid morning 10/13 & was told I had the strip package. I now go to gettel to check on the strip package. Kyle is at lunch Sandra has convently went home sick I was told. Well only one of 8 strips were found. Nothing else was there. They have had 8 months to do this job to get the strips ordered. Kyle response was short of making a trip to Michigan I don't know what to say. You had 8 months to get the part's!( My opinion the body shop has destroyed the value of my car. The employee has destroyed my engine due to high reving the engine. & Multiple times my car was left at idle) they ad my car 3 weeks from all the people driving my car around the dealership I got my car back almost unempty. ( JP had asked me not to leave a review because he was mostly the problem. That it would fall back on Kyle. So I waited till shit just kept getting worse! I brought this up to Kyle when I confronted him on the PDR videos. Kyle,s response was please let us make it right. Well to this day it keeps going south! read more

The service department is horrible. I brought my Buick in for service and to find a knocking problem. They charged me $194 for diagnostic of the vehicle. They told me that one of the axle bolts was loose and they tightened it. 6 hour's after I left the knocking came back. I did research on the axle bolts and found that they can not be retighten that they need to be replaced. They made we wait 30 days to get in to the service department. The day I arrived and after I checked in the service writer informed me that diagnostic cars must be left behind and they will get to it in a few days. The policy was changed while I was waiting for them to have an appointment available. Since the car was not under warranty I will be responsible for getting a retail car. Do not go there. read more

Service department almost never answers the phone. I left messages to call me back on status of my call. Left message with service manager and no call back.. when I finally talked to service rep, she lied. The service reps are not friendly. I bought our Enclave there. This is second bad experience there. Never again. read more

What a great dealership, part of a chain but this one has a family feel, dealt withJustin Yurkovitch who was knowledgeable and spot on with all of his information. Primarily communicated over the phone and email before we could meet. Once we got to the dealership he had the vehicle cleaned and ready to go. I have to say we buy vehicles more often than most and this transaction was seamless. If they have the right vehicle on the lot we would buy from them again. read more

I do not recommend this business Terrible customer service and the female manager in the service department shouldn't even be a manager the technicians they have shouldn't even be in this industry either you live in Florida you seen bugs but god forbid they are scared of them read more

Kristie, the assistant service manager, went the extra mile on my 2021 chev. Blazer repairs. She argued with my extended warranty provider to get full coverage on the repairs. She won. She beat the weasels! I only owed my deductible for the expensive repairs. Plus, she is a sweetheart. Do your business here! read more

We bought a new truck a couple months ago. Overall the process was smooth. Although I don't like their practice of adding $2995 per vehicle with a list of "fluffy" value added benefits to help increase their margin. They had told my husband but he neglected to inform me. I did t find out until we were closing and I was signing because my family is part of the GM family and gets the discount. Had I known we would've bought from our guy back in Michigan. They don't add anything on to the GM family pricing. The other incident we had was we took it in to get it serviced because they told us that they were ready to put the bed top on and after my husband walked to Emile's to Fisherman's village and waited for a couple hours, they called and said they didn't have all the parts they needed, so we had to come back again for that appointment. Each time we have to drive 30 min each way. Lastly, when we were closing with the finance guy, he made a comment about how you can save money financing, and then just pay it off in cash, but we were not aware of that deal l (we paid cash) so I think we lost out a little bit there, otherwise all was well. Hubby got the truck we wanted and he got it right now which was worth something. read more

Gettel Chevrolet Buick GMC - Hubby and his new whip! - Car Dealers Near Me - Punta Gorda, Florida

They get your money and then ignore you when you have a problem. Paid cash for a GMC Sierra Denali nasty people to work with. Apparently salesman has been on Vacation ever since. Multiple phone calls over a period of days with still no help. Will never buy from them again. read more

Stay away from service department!!!!!! they can talk only !!!!! After 30-40 miles check engine is back!!!!! I could delete those codes for free and not paying $280 for update !!!!!! Scammers !!!!!! read more

My husband called and text before we drove 45 minutes to see a specific car. When we got there we were told it is in the shop getting new brakes so we couldn't see or buy the ONE car we contacted them about. It was a total bait and switch situation. Such a bad experience. It was very disappointing. read more

Bought a F-150 used off of them and the battery went dead the next day. Took it back and a new battery was put in but it was half the size of the old battery and they had to cut out the plastic top holder to hook up the cables of the new battery. Then charged me $25.00 for the service. This entire dealership needs to be turned in to the state of Florida for shady practices! The whole Gettel franchise up their in Punta Gorda. None of them are no good and don't get me started on their addendums. They are crooks. read more

Had some minor damage from being rear ended in November. It took until May to get an estimate written, which I'm fine with as many vehicles were damaged from Ian. I go there three weeks ago, an estimate is written for $1,200 - a two day repair. The shop says they'll call me when they can do the work. No problem. The shop called me to drop off my vehicle last Monday as they were ready to do the repairs. I drop it off first thing that AM. I call and leave messages on Thursday, Friday, Saturday, and today, Monday before finally getting a call back only to be told a tech will look at the vehicle today to figure out what needs to be done and how long it will take. Mind you, this vehicle is totally drivable and I've been without a car for an entire week now. I need my car this week so I go down there and pick it up. I asked the service representative what happened and am told this is the process. I've been working with body shops for 20+ years- this isn't how it's supposed to go. I'll worry about this minor damage later and go elsewhere. This PM, my insurance company gets a bill for close to $500 for "blue print and admin" fees. Seriously???? I've been without a car that was driveable for a week and you haven't even started the repairs at all and now want to bill for it? For what? Using a parking spot while repairs should have been happening as promised? One star is more than deserved. The process here needs serious work. It's non existent! read more

I'll start out with that I love my Equinix LT. The extra features are wonderful like remote start to cool off in the FL warm weather. What I am not happy about is how hard it is to talk to salesperson I bought car from or parts department. I leave messages and wait patiently for a call or text back. Trying to solve a problem of taking something off cost of vehicle that I said I did not want up front when ordering. Was quite an ordeal since we were out of state when I had to order vehicle. read more

The service department is terrible. Can't get anyone to answer the phone or return calls. I was promised help because my 2017 Buick lost its clear coat & the paint was ruined. This was a manufacturer defect. I waited 4 months to get my car in & rented a car. After a week I went back & my car had not been started yet. ( after a 4 month wait) I returned my rental & took my car. Now Buick has decided not to help & I'm out over $400 for the rental. I've purchased 2 cars there but never again. I would never recommend them either. read more

bring my car with a problem. tell them what the problem was and an hour later call me that they mechanic didn't find the problem, when i show them. so now i pay the fee to check for they to tell me what i already know. what a joke read more

Buyer Beware! Go elsewhere! Please don't let your elderly family members or friends go there to purchase a vehicle alone. The entire dealership should be ashamed of their sales tactics and bs. To take advantage of sick elderly people that try to shop local is sickening...and to make them think they got a deal on top of it all. Keith (Salesman) has done this more than once to my parents. Hope the money was worth it. Can only pray for people like this! read more

If I could give zero stars, I would. This is the second time I have had some service done and the second time I received my vehicle back dirtier then when I brought it. They left a dirty, oily dry sweat substance all over my back door and frame and hand prints inside. Really disgusting and disappointing. Customer Service should be completed the entire time, not just reactively after the fact. This will be the last time I give my business to Gettel. It's the lack of caring for the customer that is extremely unsettling. read more

Gettel Chevrolet Buick GMC - Oily and dirty substance left on door - Car Dealers Near Me - Punta Gorda, Florida

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Stay away from this dealership, slipped in extended warranty without my knowledge! 1800 additional to my financial borrowing bank !!! Robert read more

Tried to buy a car advertised at $43k with a trade in incentive ($1k) and a finance inventive ($1k) only to learn that these incentives had already been included in the listing price. SO the real advertised price should have been $45k. I found the car online via a Carfax listing showing the lower price. Deliberately misleading I feel. So beware about how the advertised price is made up. They also had a "Retail Price" for the car in he order of $59k for a used car when a new one is cheaper. It's that bullshit experience of dealing with car sales folks.... I ended up walking away after the second set of "numbers" were higher than those given to me by the salesman despite having something given to me in writing (well by email) The car they had actually suited me and had original warranty so I was not concerned, but trying to put a straight deal together was a challenge. Read the review by Jason F here. Seems I am not the only one who had this experience. Quote "What a joke. Prices online compared to prices once you have arrived at the dealership are thousands of dollars difference. When you ask about the price online they make it seem like they have no idea what you're talking about. " read more

Called on a Thursday to make an appointment on Saturday to look at a specific car. Our appointment was at 10am. They called us Saturday at 8:30 to see if we were still coming to see the car. We said yes and we would actually be early! We get there and after about 10 minutes they inform us that the car we want to buy is not available because someone put a deposit on it. Why didn't they let us know that before we drove 30 minutes to buy this car? They said we can show you other cars! Bait and switch. Needless to say we left and will never buy from Gettel. read more

Today, I went to Gettel's Service Center and experienced "Racial-Gender Inequality". Their were four white service advisors working and the Service Manager Jim Haag was present. I waited as the service advisors bypass me taking white customers coming through the door. Haas stared at me from his desk, even as one female service adivisor's stated I would be next ; as her and another service advisor looked at their computers the entire time I was standing in line. I filed a verbal complaint with the Chevy General Manager mentioning I did not feel I was be treated fairly, equally, and professionally. I added I had a gut feeling it was due to me being non-white or the way I was dressed (in pink). I would recommend non-whites and the LBGTQ+ community not patronizing Gettel Automotive Dealerships! read more

I had an oil leak in my Chevrolet truck. The oil was changed in Indianapolis and I was not aware the filter was not tight enough until we arrived in Florida 1100 miles later. Scheduled service at Gettel Chevrolet and Chris took very good care of us. I will use Gettel for all my Chevrolet service needs. Chris was very polite, professional, and informative. read more

gave my truck to them because of a lifter collapse and got it back with the check engine light blinking (this happend 3 times btw) they only replaced the one side of the lifter failure and not both and they gave it back so they ran it with all the metal shaving in the oil running it through the oil pumps and everything so the metal shaving will stay in that oil no matter the oil changes you do and proceed to mess up the motor even worse in the future and all the managers have to say is sorry. if i could rate it 0 stars I would. read more

This dealership is the pits. I called 11 times from 5:30 PM to get a car salesman my husband dealt with. Thneir phones are mess - or that receptionist doesn't have a functioning brain in her head. She takes the not my job approach. There is a nasty receptionist that answers the phone who is ignorant and rude and feels she has the right to tell you about your conduct. If yoou need a car - go elsewhere - you'll get rippe doff and trated like dirt! I kno w I did and I had cash on my 2 weeks ago to buy a Buick Envision or Regal Tourx. My business is going to Dixie. read more

Gettel Chevrolet Buick GMC - Car Dealers Near Me - Punta Gorda, Florida

I recently brought in my 2005 GMC Canyon for a miss at idle. The vehicle has 200,000 miles and hasn't been tuned up ever. My service advisor George was great explaining what should be done, without any pressure. The Canyon know runs excellent and work was completed on time and the repairs were done correctly. Good job. I will be bringing in my Suburban soon for service as well. read more

I had to have 2 repairs done to my car, one from Hurricane Ian and the other on my 3rd break light. Both have finally been repaired, but what horrible customer service now to attempt to get any reimbursement/communicate once going in under the impression that I was going to get some kind due to all the inconvenience the dealership had made the situation. Then putting my trust in General Motors to back me up only to turn around and not do a reimbursement at all. I had been on and off attempting to get my vehicle fixed following Hurricane Ian. One appointment my vehicle was brought in and sent us back home due to not being able to see it even though we had a scheduled appointment. However, no one had communicated with us. That was an ongoing problem with false information given or no-one knowing what was going on with my vehicle. There was even one point they said it wasn't in the system! Finally, when the vehicle was supposed to go in, I was ensured the part would be there and would take until Friday where we brought it in on a Monday. Now the adjuster had told us the job was only a 2 day job so we were trying to be understanding. I also had a break light fix scheduled across the parking lot in the service department. In the first week of vehicle being there NOTHING was fixed and the part was not there nor ordered when it was brought in and my car never made it to the service department for my break light ACROSS THE PARKING LOT. In the midst of scheduling and no communication my warranty ran out that would cover the break light and was told most likely now my break light will not be covered. No loaner cars were available and no offer to help with a rental. I am now out over $1200 with everything and just $900 for the rental along for a rental of 2 weeks meaning they had my vehicle a total of 3 weeks!! I was told that General Motors could cover up to $46 a day for the rental and was told today they are not able to offer me any compensation at this time. I am now awaiting a call from a supervisor/manager within General Motors as this is unacceptable. I will never recommend using this company/dealership ever again unless something changes. read more

I can't believe no one from this company will even sincerely apologize for all this! Not one call and I reached out everyway I know how. Financing fell through then loan just pops back up a week later. Only after demanding our vehicle back or we would get a repo and/or arrested! I'm not giving up here Gettel, what happened is not right at all and I can't even look for a new vehicle because I'm scared of ever going through this again. But we got approved at the same place our credit was ran by you on the 12th at a 3.75% Even after the 9 hits from the 4th through the 17th by you read more

We just bought a 2018 Genesis G80, our salesman Les was wonderful, kind and patient with us, we are pretty picky with the whole process of buying a used car. The manager Mike Moor was also fantastic, he worked with us,and bought our beautiful car at the price we wanted pay. Would highly recommend this dealership and ask for Les as your salesperson. read more

I had the most amazing experience today as a walk-in. They had a huge sale going on, so they were quite busy. Despite that, I did not wait more than a few minutes. I was assigned Les Pollington as my salesman. He was incredible. He was friendly, professional, and most importantly not pushy. He was not demanding or aggressive as are most car salesmen. Hard to believe, but he made the process enjoyable. If you plan to do business with any of the Gettel's in this area, I would request him by name. He is truly that remarkable. read more

Horrible experience there - sales person made promises and then lied when the sale was over. Don't buy there.

had my 2023 corolla recently fixed from a minor collision. everything went really smoothly from the communication to the repair. definitely refer to other people read more