Way better experience a few months back the Service manager explained a lot of things to me and was really cool. The only thing I don't like are you're given a price with the coupon and then by the time the coupon is added on you still owe like 2030 $40 more than what the coupon was so I don't really care for that but that's probably not the dealership's fault it's probably Chevy. read more

Called and confirmed that there were two specific vehicles on the lot. Drive 2 hours one way and when we got there one car had severe water damage and rust, replacing battery every 3 days. And the other one, not on the lot. Worst dealership ever read more

Very satisfied with Arcadia Chevrolet, Chris was very helpful. I will definitely come back when the car needs any service or when it's time for a new car. read more

Ran my credit after telling me a truck was available when it was already sold. And then tried to lock me in a deal with a vehicle i don't want lol Scam tactics would not trust these guys read more

Arcadia Chevrolet Buick - Car Dealers Near Me - Arcadia, Florida

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I came in to purchase a brand new equinox which was a little out of my price range but the staff helped me get a CPO one with low miles for half the price. I am so greatful for everyone for the help and the sweet new ride! read more

I loved taking my car to Arcadia Chevy. They serviced my two GM cars in the past. I would call for a oil change and the service writer was always kind and would say "let me check on any deals for you". I called today (6/9/2025) and they service writer never asked what kind of vehicle he just said "90 bucks" somewhat rudely. Now I have to shop for another dealership. I am a GM retiree. I sure miss the old days. read more

Tim and Ralf are great ! They always look out for me every time I come here. I have been purchasing cars from here for over 20 years! service team is great and fast . thank you guys for your fantastic service read more

Sales manager agreed on a price over the phone, changed the price during signing to be higher, and then after signing the paperwork demanded $2k more because a rebate didn't go through. As well as the owner of the dealership changed his mind on the agreed upon price. Absolute joke of a dealership. Cierra was awesome and helpful read more

Before driving over one hour and 20 minutes, we called and emailed, about a 2015 Toyota Rav 4. And we were told it had not been sold. The ad said good condition. Even had a Car Fax report. No mention of any electrical problems. We spoke with Vanessa, Debbie and Clay. And no one told us the vehicle was not drivable. So, we arrive and meet Clay where he told us it needed an ECU. The brains of the vehicle. We asked him why did you advertise it? He shrugged and replied, he did not know. It appeared it was the old bait and switch trick. Be wary of Arcadia Chevrolet & Buick. read more

I would give a zero star if possible. Over priced vehicles. They lie to you about your credit score. Absolutely do not offer the best interest rates at all. If you back out of deal the are RUDE and disrespect you. They will run your debit card or credit cards even if you don't purchase from them. The whole team is worthless pieces of shit. The managers are assholes in person and over phone Stay away. Just keep driving. Our experience was so bad and the stole our money we had to file a police report No Lie read more

Service Center is horrible. I won't even go there for my free oil change oil anymore. Told myself at least two times I wasn't going back. I'd rather pay for my oil changes and not have to deal with them again. read more

I purchased a 2024 Chevy truck on 11/2/2024. Was the worst experience! I had to renew plates from my SUV (expired for 2 days) I was trading in so they could transfer plates (we live in a different state). We said multiple times that our state doesn't allow vehicle plates to be transferred to pickup. We were assured that they could be transferred & charged for the transfer. I found out by researching & calling my state that they could not be transferred. After multiple attempts to get this straightened out with the dealership, which they were informed by my home state & the dealership filed the proper paperwork, I had to ask my home state to send me new plates (another charge of $151.00). I finally received the valid, legal plates on 3/13/25, only 4 months later. Unacceptable in the way the dealership handled this mess, that's all I can say. read more

Deceptive advertising. Contacted them about a vehicle with a fair advertised price and when they learned I wanted to pay cash told me it would be 1000.00 more....... But they have a plan - they want you to finance and pay it off in a month so you screw over the finance company and they get their commission. That concept right there told me they are unscrupulous and couldn't be trusted. read more

I recently had a truly dreadful car buying experience at Arcadia Chevrolet dealership. Although the salesperson was respectful, courteous came across honest, his so-called manger was a real sleezy salesman. After reading others comments and Better Business Bureau complaints, All I know is that I'll never set foot in that dealership again. read more

Ralf Lipp is Absolutely Amazing!! He is the Best service man that I have dealt with in 2 years that I have been taking my truck to get serviced. He is so very knowledgeable and honest and extremely trustworthy. He has helped me and my husband get thigs fixed and figured out on our truck that everyone else has given us the run around about. Ralph deserves 10 stars in our book!! Thank You Ralph Lipp!! read more

Closing and going bankrupt. Dishonest bate and switch and just our right lies that we're reminded me of car dealerships in the 70s . Sleepy salesman make promises that are never kept. Managers do the same. Save your money go anywhere else not owned by this dealer read more

Bought the truck there and within 2 days coolant sensor went bad took it back and was quoted $1400 for unnecessary repairs which non were for a cooling sensor. Took the truck to Jeff's Auto in Port Charlotte and they had it fixed in 2 hours at a cost of $200. Also had to get spark plugs replace after 10,000 miles costing another $150 plus parts. You would think a dealer do basic maintenance before selling a vehicle read more

I searched continuously on multiple dealerships webpages for a truck that would fit my needs and be exactly what I wanted and I found it here at Arcadia Chevrolet with the best help From the General Manager Derrick and sales rep Karina . They did not let me leave without the truck I picked out and I could not be more thankful for all the hard work and help from these great people ! read more

Arcadia Chevrolet Buick - 2018 Silverado 1500 Z71 - Car Dealers Near Me - Arcadia, Florida

This was the best experience my husband and I have ever had purchasing a vehicle!! Starting with the salesperson, Clay Cox,. This young man is not only kind and polite, he is very knowledgeable, about trucks. He is a master mechanic, as well as in sales. His knowledge about the trucks, and his honesty, helped us to make the Right decision when purchasing. Thankyou, Clay. We will send all of our friends and family that are looking for a fair and honest deal. Sincerely, Katherine and Jonathan Ward read more

My husband and I called about this car listed on CARFAX to confirm its availability and price. We spoke to Jesus who confirmed its availability, price, and "great condition". We then drove over an hour to see the vehicle. We were able to evaluate the vehicle, which revealed it to be unclean, smoke smelling with exterior damage to the right front tire/rim and left anterior aspect of the vehicle. The price of the car was then quoted at double the price listed and shown on Carfax. We were quoted multiple "fees" without definitive explanation of what the fees covered and attempted multiple times to speak to the manager to go over the fees. Staff came across very unprofessional. I'm sorry your business was handled this way today. read more

We bought a Chevy Lt Trail Boss 4x4 here in May of 2021. In 50 years of buying cars this was the best experience. We wanted a particular truck for a specific reason. This was the only dealership that delivered and at a great price. Our salesman Dakota was instrumental in getting us the features we needed. They gave best trade in value, best overall price and they got us a truck during the pandemic while Everyone else was stating there were none available. We talked to GM, service manager and others and it was a great experience. read more

Arcadia Chevrolet Buick - Chevy LT Trail Boss 2021 - Car Dealers Near Me - Arcadia, Florida

Will never deal with Plattner again. Found the car I was looking for there online. After some haggling got salesman to agree to $200 a month payment plan over 5 years. Was sent to financial office to sign papers, which I did, but obviously did not read the fine print closely enough as I discovered, after a few months of payments, that I had signed a 6 year agreement. They also offer a "free lifetime oil changes" at the time of sale, only to find out at my second oil change that it's only free if I also have about $200 worth of additional maintenance done, and agree to continue to follow the maintenance schedule they lay out for following oil changes - sorry folks it's not a free oil change if I have to drop a couple hundred bucks for additional maintenance. Judging from other reviews on this outfit I have no idea how these people stay in business. read more

Yesterday I corresponded with a sales rep about a car advertised for sale, and confirmed that the vehicle was available at the location. I made an appointment to come see and test drive the car this morning between 11 and 12. I arrived at the dealership and asked for her; she went to get the keys After about 10 minutes she came back to tell me that the vehicle had been taken to Punta Gorda this morning! Another individual (did not identify himself) said that they could go to Punta Gorda to pick up the car and that I could wait for an hour while they did so. I declined as I had just driven an hour from Sarasota and didn't have that kind of time. No apology was offered, and I felt completely disregarded as a potential customer. Frankly, I am appalled that any business can operate like that, especially when I was prepared to make a cash purchase. This level of customer service is appalling. I wasted 3 hours of my time and $30 in gasoline for nothing and will not be back. read more

Absolutely the worst experience I have ever had while trying to buy a vehicle.had one price online then tried to add $7500 of "accessories" onto the price which were things the truck came with from the factory including am/fm radio, power mirrors, sunroof etc. also the salesman was cussing at me and trying to get me to leave the property to go fight him because I did not agree with how they hid this accessories amount. Also the rear end was about to fall out of it after it had supposedly went through their whole check over on the truck and the underside of the truck was caked with mud and they didn't think that was a problem. Highly recommend staying far away from this place. read more

STAY AWAY! Advertised price is NOT price of vehicle. Vehicle was advertised at $15,000 we drove over an hour to look at it. $15,000 for the vehicle, $1800 in dealer fees then $3900 in "reconditioning fees" which included some bs paint and interior protection. How can you charge $3900 in reconditioning fees and the vehicle had 4 bald tires and headlights so faded that you could barely see the bulbs. What was reconditioned for that amount of $$$$ I ask, salesperson could not answer that question. And no negotiations on it either. Was really looking forward to the purchase and was ready to take delivery on the spot but not after seeing all the charges, no thanks you can screw someone else. Stop playing games and just list the actual price of the vehicle and save everyone the hassle and time. read more

BUYER BEWARE Drove 75 miles here (one way) yesterday for a very attractive looking deal on a pickup truck. Inspected the 2019 Chevy Silverado 1500 to find it has a cracked windshield, dirty oil, and a significant oil leak. Aside from these problems i found CarFax showed odometer and title problems. Not only was the dealership completely unaware of all these problems, they were not willing to work with me on price whatsoever! Added $3000 for a non-negotiable package that "must come with all of their used vehicles", an extra $2000 for not financing with GM, on top of more fees. Over $5000 in extra fees on top of asking price for a truck leaking oil and a cracked windshield !! read more

I wanted to purchase a 2023 corvette from this dealer and though I acted in good faith they positively didn't. My car is valued at $71k as a trade they tried to offer me $62k saying that was all they could shop it around for from other perspective buyers. I was able to get offers ranging from $69.1k-$71k within one hour of shopping it online. Don't deal with these people. read more

Bait and switch- they manipulate the price to get you in and then add $1,000's in fees. Almost a joke if it weren't such a waste of time.

This dealership advertises one price and when you get there the actual price is $4000 more than the advertised price. Salesman was very nice but the business is a scam. read more

Called this dealer on a price advertised online for a vehicle they advertised through Autotrader.com that jumped over $3000 for some paint protection add-on buyers cannot opt-out of. They hide under fine print disclosures, so you can bet they are protected from the shady tactics but regardless, they bill be reported to the Florida AG Office. Just look at the other poor sentiments here is all you need to know... Also, the Sales guy got his Manager on the line who treated me like complete garbage. The Area Manager told me he'd call me back - that never happened either. RUN quickly away from this sham operation! There are plenty of private owners and honest dealers out there other than this one. read more

Drove 2 hours to this dealership ready to pay the full price they had listed on their website ($4,375) + tax, title, plates. Even though I was willing to pay full price + all the standard fees. They had over $1,100 in additional fees on top of that. $1,100 in additional fees on a $4,300 car!!! I looked at some of the new cars in the show room and they had $4-$6,000 in additional fees on those cars! Outrageous! So I wasted 4 hours of driving + another 1 hour of "negotiations" and they would not budge $1 off their outrageous excessive fees. Even though I was willing to pay FULL advertised price and had cash on their desk. They are worst than those shady buy here, pay here used car dealerships. Do not TRUST anything they tell you. If you are a local, PLEASE drive just an hour in any direction and deal with an honest dealership and you will save THOUSANDS. read more

Drove 45 minutes to look at a truck we were very interested in buying- even at advertised price! Well, even though the website says "no fees"-there was a significant amount of fees plus $1375 in perma coat!-on a used truck with a big dent and dirty, worn interior. This is BAIT AND SWITCH big time!!!! Saleman was very nice- felt bad his hands were tied. Don't waste tour time at this dealership unless you are looking to get screwed! read more

Plattner's Arcadia Chevrolet Buick Dec 28, 2020 Tony50 "Bait and Switch - Internet price was 16,936, asked them..." Bait and Switch - Internet price was 16,936, asked them to beat another dealers deal, they presented a sales worksheet showing a starting figure of 21,716.94, then added options, tax, title, etc. Asked them why they did not start with the 16,936, said we did not qualify for that discounted price. Then we asked if they would honor the Plattner Trade Assist of 2,000 off for qualifying trade in, my salesman Hector response was my Manager Bert Heron said the worksheet we sent you was the best we can do. So no qualifying for the Employee Pricing for everyone thru January 4, 2021 as stated on site, plus no qualifying for Plattner Assist program, even though vehicle fits guidelines. read more

Horrible customer service! I tried to purchase a used car from them for 3 days. Called and never got a call back, followed up with another sales man. Car was advertised for $17k they made me fill out a credit app online. We agreed on $17k OTD.Waited and waited and then was told they sent the car to their other store and they jacked it up on me $6k... LMAO $17k to $23k with their "fees".. Thanks for running my credit and wasting my time. Wouldn't ever do business with them. I even left a deal at another dealership to purchase this vehicle.. you know when it's too good to be true, it usually is read more

Arcadia Chevrolet Buick - From $18k to $23k - Car Dealers Near Me - Arcadia, Florida

I've been a vendor (signage) to this dealership a couple of times and have had to chase my money on both occasions. The first time was a $250.00 invoice that I had to chase for 5 months before they finally paid. On the 2nd occasion I made $30.00 worth of holiday window decals this last Christmas only to get stiffed on that bill as well which is now 120 days past due, What kind of business risks their on-line reputation over such a small amount of money? I guarantee you that this is NOT a reputation they want. read more

I would not buy a DEAD HORSE from these people if they promised me it would not come back to life they will do nothing but take advantage of you wont tell you the truth about anything and twist things around to confuse you on what the deal is really. They wont disclose anything until the deal is done like yes one key remote is a pile of bubble gum originally told it had two good keys but not that one if you touched it would stick to your hand found out miles was not true and about the former owner was a made up story stay as far away as you can from this place or any of the Plattner's dealerships because I am sure they are taught at them all how to make deals and rip people off I was brought up and treat people the way you would like to be treated this place has no idea what a good honest deal is I don't know how any of them sleep at night read more

Dear Business owner asking me to call you. That appears to be your standard response to the negative reviews. I won't be doing that. However, I will say we had cash to buy a vehicle or with any incentive we could have financed. Your salesman said that and I quote 'cash is no longer king'. Also when we said we were looking also at new cars, he agreed that a new car would be the best option. Hardly a good response when we are looking at one of your own used cars. Surprisingly he never discussed any kind of new car from Chevrolet, which I thought would be part of the training. On Saturday your dealership was dead. Salesman sat at their desks spinning their pencils. Your sales manager could not even summon the energy to move twenty feet from his office to come and talk to us. There was almost relief when we left and we conducted ourself in the best way possible. Compare your dealership with the next two dealerships we visited. Both of them Kia dealerships and they could not have been more professional. They valued us as customers and when we talked price, their attitude was that they would not lose the deal for a few dollars. I bought a car from them on a day when you lost business because you honestly seemed not to care less. read more

Run away! Terrible experience, wouldn't recommend wasting your time. The classic bait and switch tactics used at this dealership. Post a vehicle with a good price, then with the dealer fee $899 , and dealer "accessories" fee of $2999 added, it becomes evident that the price was a gimmick and how this dealership operates. So look at the price and add $4,000. read more

We have never had such a headache with any group of car dealerships. The management is very unprofessional.The lack of communication is pathetic. All they do is lie and twist your words. Very expensive lesson learned. We will never use Plattner's automotive group again. Do yourself a favor and do not buy from them. The only reason they got a star is because I had to to post this! read more

This dealership is part of the Plattner Auto group. Do NOT trust anything they say. They advertised on a vehicle I purchased, a 2017 Chevy Traverse, a loaner vehicle, which I did not know about until I received the vehicle...... that the vehicle had a 10 yr/100,000 mile Warranty. I still have the photo That was online. Shame on me for signing this deal, but everyone was so nice. Now I know why! They a shuysters! After asking nicely several times where the paperwork was, I have been given the total b.s. run around so I could not get out the deal in the 30 days...... they are a total dirt bag outfit. The saleswoman begged me for days to give a GREAT review. Why? All I got was the run around. Told I was "given an awesome deal"..... where is my tire warranty. Where is the advertised 10 yr/100,000 mike warranty? I was supposed to have a tire warranty on my car. Just a tire warranty. Never was given the paperwork. I called, text and even called their main office. The owner doesn't take calls. Apparently he thinks he is the President of the United States.... Pathetic customer service. A total bunch of liars. NEVER PURCHASE FROM ANY PLATTNER DEALERSHIP! If it goes wrong, you are screwed! read more