Hilbish Ford advertises "Transparent Pricing" and "Straight Talk," but that was not my experience…read more I traveled several hours based on their online listing, which showed a discounted price with rebates and 0% financing calculated from that same price. There was no clear disclosure that you have to give up all incentives to get the 0%. Once I arrived, that's exactly what I was told. I also asked ahead of time why the truck had over 1,000 miles and was told it was being looked into. I never got an answer until I showed up and was told it was a loaner vehicle. That should have been disclosed upfront. They also added extras (VIP package, tire coverage, etc.) even after I said I didn't want them. Jose, the salesperson, was respectful and professional--no issues with him. The problem is the dealership's misleading advertising and lack of transparency. After reading other reviews, this seems to be a pattern. If you value your time, be careful--what's advertised online does not match what you'll get in person.

I'm extremely disappointed with this dealership and the tactics used to get me in the door. I…read moretraveled several hours based on what Marissa told me over the phone--that the online offer and financing options were realistic and that coming in would help secure a better deal. That turned out to be completely untrue. Their online advertising is false just to get you in the door...see the pictures. Once I arrived, the story changed entirely. The deal I was led to believe was possible suddenly wasn't. That's not a misunderstanding--that's misleading a customer just to get them into the dealership and waste their time. To be fair, Jose, the salesperson I worked with in person, was professional and respectful. I have no issues with him. Dealing with Jose was the only positive part of the experience. However, the overall experience was frustrating and felt dishonest. I was upfront about what I wanted from the beginning, and I expect the same level of honesty in return. Instead, I got sales gimmicks. Also, be very careful reviewing your numbers--there were add-ons (VIP package, tire coverage, etc.) already included even after I clearly stated I did not want any extras. That alone tells you how they operate. If you value transparency and your time, I would strongly reconsider before making the trip here.

First I want to say the lady Terry is always nice and respectful. Second the car i purchased was…read moresolely for going to get groceries etc rather then pack a bmw full of stuff. After I purchased the car things started to just pop on that delt with maintenance issues and the back seat was ripped up and tucked to where u won't see the rip until after you have purchased the car. By the way its a ford flex. So what was the last straw was I received a threatening text from them and I called I think the lady name might be Mandy but its not Terry. This lady is crazy sorry to say so but she is soooo not professional and shouldn't be in the position to work with the public. Bottom line I asked them can I return the car just because of her. In which I still might do just that because of her stupidity. Its plenty of better places to.deal with rather then a place like this one Trust me nothing special about this place. You paying a ton for cars that are 15 years old or older. U better off going to concord rather here Trust me. And please look over the car with a mechanic or else. Take care ​

I was o my filling out an application for a car and the woman at the Front desk was very short and…read morerude.

We had a pretty rocky start when I bought my truck. However since voicing my frustration and…read moreconcerns, I go straight to Steve and he takes care of us. Thank you!

This was by far the best experience I ever had purchasing a new car. Keri and staff made us feel…read morelike we have known each other for years and was part of their circle of friends. This will be my dealer for now on. Thank you! Jason Thrift

This is a great company with friendly employees! They answer all your questions, take their time…read morewith you, and treat you like family. They have vehicles for sale and rental vehicles. The rental prices are very reasonable, they have weekend specials, and renting is not a hassle like the other big corporate rental companies. If you want a great deal, good prices, and great customer service give Charlotte's House of Cars in Kannapolis a call!! :)

From the owner: Quality pre-owned cars for all types of credit, good credit, bad credit, no credit, bankruptcy,…read moredivorce.... IT DOESN'T MATTER!!!!

This company is BS. I have made nothing but on time payments and the moment i need their help they…read morearen't there. They give you two payment plans the ENTIRE contact. Firstly I was told it was per year. But also one of the ones i used was not knowingly by their sales rep who assumed i needed it when I first purchased the car when I told her I would make my first payment right then and there she offered it to got my pay schedule. They are a joke and the new ""FINANCIAL" manager got a control issue she literally SUCKS. She is so rude and childish. They may be willing to help if have bad credit but they aren't there for you when time gets hard.

If you are looking for a vehicle and need financing this is the place to go. Stress free process…read moreand I enjoy the vehicle that I have purchased from them. It has been very reliable and I love my car. Monica is very understanding and she works with you with no hesitation. I would highly recommend Cannon Auto Retailer to anyone who needs a vehicle. I have had some bad luck over the last few months and my situation has changed sense I purchased my vehicle and they have been nothing but nice and understanding and tries to work with me. So if you are in need of a vehicle please go to Cannon Auto Retailer and give them your business.

There are mixed reviews at this Chevrolet dealership in Kannapolis, NC. I did not have any desire…read moreto purchase a vehicle here. They were one of the first dealerships who were notified of a possible sale of my current vehicle. Even though prices are set, this dealership did attempt to lowball my offer amount. Once I hinted that there were 3 other dealerships who would honor the cash price for the used vehicle, they relented. After this stage, things became smoother and more collegial with the sales rep. It's an older dealership and I am sure they easily will make money off of my former vehicle. At least, I did get a ride back.

I wish I could give this place zero stars. I went to Tim Marburger Chevrolet hoping to buy a car. I…read moreknew my credit wasn't great, but I had money for a down payment and was trying to get some help. Things quickly became uncomfortable when I overheard staff making inappropriate comments about me. The sales manager, Tyler, promised he could get me approved, but that didn't happen. Later, he contacted me outside of work in a way that was completely unprofessional and made me feel taken advantage of. He made me feel super uncomfortable texting me while "intoxicated", he then promised that if I listened and "helped" him he would help me... I feel extremely used because In the end, I never got a car--just a really upsetting experience. I would never recommend this dealership to anyone.

Taylor is one of the good guys in the automotive industry! Up front, honest, offers Carfax reports…read moreon every vehicle, lets you know about any flaws before even asking. Hard to find these days! I'd buy a car from him sight unseen. Thanks buddy!

Our family has purchased 5 cars from Taylor. He is fair and honest. Taylor's family has a long…read morehistory in the auto industry. Taylor Smith is the place to go for a car.

This is a totally honest, trustworthy place to do business which is rare to find. Clayton is an…read moreextremely competent mechanic who knows everything about Volvos and is such a good person. This is definitely the place to buy or have a Volvo serviced.

Great Help! Bought a piece of junk I changed out all the…read moresuspension and steering rods need some rushed parts to finish they had them right away. afterward need a warning light scan, and system update charged half the dealer cost and gave the car a really good look and told me what to watch or fix to boot. Great Guys Thank You so much.