I was looking for a new dentist after moving to the area, and Dr. Fletcher's office looked…read morepromising based on the reviews. Unfortunately, my experience was extremely disappointing. They scheduled my first appointment incorrectly, then called me on the day of, confused about where I was. We rescheduled--but when I arrived for the second appointment, I was told I didn't have one. In fact, they had no record of me in their system at all. Their next available slot? Three months out. I'm sure Dr. Fletcher himself is a great dentist, but I'll never know. His front office is so disorganized that I lost time from work and gained nothing from the process. If you value your time and want a reliable appointment, I'd steer clear--at least until they get their scheduling under control.

We drive across the metroplex for this team of professionals. Wonderful service and care.read more

Doctor Robinson is amazing. The staff is friendly too. However they're very deceitful on their…read morebilling. I went in for a ROUTINE cleaning which is fully covered by my insurance. They charged me for something else entirely. They have a policy in which they will charge you full price upfront for services and the insurance would reimburse you. This should have been my first clue, that something fishy was going on. Long story short they charged me and arm and a leg for something they DID NOT DO and something they knew my insurance won't cover. Please avoid this place unless you don't mind paying hundreds of dollars for routine cleanings.

I Love Dr Robinson and all the support staff. My husband and I have been seeing them for years and…read morehave referred multiple folks who have all had great experiences too. I am a very nervous patient. Hey, Im British so its probably a pre disposition . Everyone does a great job at making my visit pleasant. Today I even had a filling done with no gas or medication. (That's a big deal for me) and the process was both fast and comfortable. Thanks Dr Dena, you're the best! x

SCAM ALERT! I had…read moresome bonding break off my front tooth, leaving a gap. I went to my regular dentist who put the bonding back. My Dental Insurance covered half the cost. A week later the bonding broke off, so I went to Mint to see if they could do a better job. Their quote was unusually high, so I asked if they had contacted my insurance. I knew my insurance would cover it, because they had just covered the same procedure last week. Long story short Mint REFUSED to even contact my insurance. I was flabbergasted. In all my life I've never had a dentist who refused to even submit. If the insurance carrier denies the claim then fine, but they wouldn't even SUBMIT it. They just wanted my money. Needless to say I left. They gave me a corporate card where I could call to complain and guess what? Both numbers on it are disconnected. Complete and total scam office. Stay away.

Came in for cavity pain on 1 tooth. They told me I had multiple cavities from grinding my teeth…read more $1300 AFTER insurance. I get the work done and while preforming the procedure I let the dentist know I am in an EXTREME amount of pain. After she finished I tell her my bite feels very off and I'm in pain. She tells me "you're numb and can't feel it correctly right now you'll have to come back for a bite adjustment" Ummm if I'm numb and telling you my bite is severely off how painful do you think it was when the numbing wore off? I then come back AGAIN for the adjustment bc I am in EXTREME pain. Literally can't eat ANYTHING barely can get down soup and have lost 10lb due to the inability to eat anything for weeks now. After 2nd visit the pain is still not gone. I'm instructed to continue pain meds for the next few weeks. I keep doing that only to have the pain increase and worsen. I come back a 3rd time telling staff I am in so much pain and can't eat at all! They are incredibly unconcerned do not care and this office is a waste of your time and money. I have never had sensitive teeth or been in dental pain like this in my entire life. I wish I was exaggerating on the level of discomfort and extreme pain I'm In and have been in for weeks with little to no help or care from this office. Only perk is front desk lady is very pretty and nice. Everything else is 0 stars.

I had such a great experience at this dental office. From the moment I walked in, the staff was…read morewelcoming and made me feel comfortable right away. The front desk was organized and efficient, which made the whole check in process easy.

They need to work on the environmental safety , and proper caring of customers thats why they have…read moreno returning clients

I really liked East Lake Dental when I first started going there. After a couple times of letting…read moreDr. DeSutter know some of my teeth were hurting and it felt like he brushed it off and said it was something else. I went to another dentist and found out that the teeth I told Dr. DeSutter about actually were cavities. A family member of mine also gave East Lake Dental a try and had some work done and it all failed, they are now having dental work done with another dentist.

I found East Lake Dental from a recommendation in Nextdoor since I'm new to the area. Dr. DeSutter,…read moreKate and the whole team are just lovely. I came in convinced I needed a bunch of work and he basically said, there's nothing wrong. I think that's rare in most of today's super corporate private equity owned dental practices for them not to want to take your money. I felt at ease, totally trusting of him and his team and I love I can text to get appointments! This has a wonderful,family owned feeling to it and I can tell they honestly care about their patients well being without trying to upsell you.

I don't think I've ever had a better dental experience. Dr. Jessica and Samantha knocked it out of…read morethe park. I felt nothing, they communicated everything. I am so impressed! Thank you to you both (and the rest of your staff) for your kind demeanor and your attention to detail.

Dr. Miller is the absolute best. Not only competent, capable and extremely talented, she also has…read moreexcellent bedside manner and seems to care!! The staff are amazing. Also...they are always punctual! So refreshing. I drive 45 minutes to go to the office because they are worth it.

Have neglected my teeth throughout the years which eventually led to a very bad abscess…read more Dr Sigurdson went above & beyond to help me out , even getting status updates through the weekend Had a double extraction Monday ( painless) We are now on track to get things sorted out Excellent service

Dr Patel has been my dentist since moving to Dallas. I didn't know what true dental care was until…read moreI meet him and his staff. They know me and greet me by name. I never have to wait. And he's the nicest person you'll ever meet. He actually calls to check on his patients.

Your insurance will likely recommend this place and I've had decent experiences here to start (Dr…read more Zwick was great and clearly knows what she is doing) but then the office's private equity backing revealed itself... other dentists and hygienists at the office treated me and my wife like our teeth were falling out of our gums. I've never even had a cavity. They will charge you for a "deep cleaning" that uses ultrasonic scalers which is routine at any other dental office. You'll have to sign off on it as if any normal patient would understand the difference. The hygienist inflicted pain several times on my wife's mouth at her last appointment because she wasn't paying attention to what she was doing. This place is a scam and I highly recommend others find a different practice. We will never return.

Great experience. I had my teeth cleaned by Allison (Allie) and the whole team was very experienced…read moreand professional. I had an area of inflammation that I didn't know existed and Allie the hygienist spotted it and immediately recommended that we treat it right away. I had the laser and it was pain-free and I can already feel a difference all over but especially in the area that she felt needed extra attention. Michelle the other hygienist in the office is so professional. I would trust all of my friends and family to see the team at Dentist of White Rock.

WE LOVE DR. SHIREY!…read more Dr. Shirey has an incredible way to connect with her patients, and is a highly compassionate dentist who always prioritizes her patients needs. She goes above and beyond. We love her!

the front desk receptionist was amazing but I am sad to say that the price quote we were given…read more(which were going to pay out of pocket) @ about $9000 for a implant for a tooth plus several other "needed" procedures including several resins for "cavities", the total shocked me. I then made another appointment in Carrolton with Beverly Dental , another dentist where we were told the tooth could be recrowened and an implant for it was not needed and other then 2 resins (two cavities) and a cleaning we were given a quote of $2000 which is $7000 less . I dislike having to write this but feel that we were not told the exact truth of the whole matter . Also we were charged $200 for x-rays and Beverly Dental did the xrays for free.

I'm unlikely to return after my recent experiences. My first consultation in January went well--the…read moredentist was excellent and made a great first impression. Unfortunately, my interactions with the front desk staff were disappointing. They were not very helpful when I arrived or when I left. When I asked about secondary insurance coverage, I was told they did not accept it and that there was no time to check any of the 3 insurance companies I mentioned because they were "too busy." I later learned that they DO assist with secondary insurance and help with the claim. During my 2nd visit for an orthodontic consultation, I arrived five minutes before opening and waited until exactly 12:58. I was then asked to wait further because of a staff meeting, which was fine. The doors opened around 1:05, but my appointment did not begin until 1:20, and I waited another 10 minutes in the dental chair before someone seeing me. The orthodontist provided helpful information but had to leave unexpectedly to handle another " time, sensitive issue" she told me and never returned to finish our discussion. As a result, I left with unanswered questions and am still waiting for someone to for the follow up on my questions and concerns. Additionally, the communication regarding billing has been inconsistent. I was quoted several different amounts for the initial consultation: $26 at first, then $44 at the end of the visit, $34 when I called to schedule the second consultation, and now $92 for what was only a consultation and X-rays. These inconsistencies, along with the lack of responsiveness and professionalism from the front desk, have made me hesitant to continue care with this office.

I've always had good experiences. I see Dr Crouch, who listens well and her treatment plans always…read moreseem reasonable based on the X-rays. I also appreciate being able to see the same doctor each time, and my interactions with the front desk have been good as well.