Charged me $850.00 just to use a polisher spin buffer on my already installed all on 4 dentures…read more Even the Hygienist said she wished all cleanings were this easy.

Doctor Robinson is amazing. The staff is friendly too. However they're very deceitful on their…read morebilling. I went in for a ROUTINE cleaning which is fully covered by my insurance. They charged me for something else entirely. They have a policy in which they will charge you full price upfront for services and the insurance would reimburse you. This should have been my first clue, that something fishy was going on. Long story short they charged me and arm and a leg for something they DID NOT DO and something they knew my insurance won't cover. Please avoid this place unless you don't mind paying hundreds of dollars for routine cleanings.

I had a very disappointing experience with this office after being a patient here for years…read more I was charged a cancellation fee that I was never clearly informed about beforehand. When I called to discuss the charge, the manager informed me that the fee had accumulated to $250 based on the number of times I had rescheduled appointments. This was surprising, as I was never made aware that simply rescheduling would result in accumulating cancellation fees. To her credit, she later offered to waive four of the five fees and only charge me a single $50 fee. However, my concern was never just the amount. My concern was that the policy communicated to me stated that a $50 fee would be charged for no-shows and same-day cancellations. The messages I received did not state that patients would be charged $50 simply for rescheduling appointments, nor was I aware of any policy allowing fees to accumulate in this manner. Because of that, I did not feel it was appropriate to pay a fee that I had never knowingly agreed to. I have copies of the text messages sent by the office, which state that a $50 fee will be charged for no-shows and same-day cancellations. The messages do not state that patients will be charged $50 for rescheduling appointments, nor do they mention fees accumulating with each reschedule. During our conversation, the manager claimed the text referenced a 24-hour cancellation policy, but the message I received does not state that. When I questioned the charge, the manager was rude, sarcastic, and dismissive of my concerns. At one point, she essentially ended the conversation with, "Call us back if you have the money." She also hung up on me, which I found incredibly unprofessional. She instructed me to contact the corporate customer service number regarding the issue. However, when I called, I was informed that each office handles its own fees and has discretion over whether to waive them, meaning there was nothing corporate could do. When I called the office back and explained what customer service had told me, the manager responded, "Yeah, I know." This left me feeling as though I had been sent on a pointless runaround, since she already knew corporate could not assist and that the decision rested solely with the office. What makes this even more disappointing is that I have been a loyal patient for years. I have maintained their membership plan for the last several years, regularly returned for my routine dental cleanings and maintenance, and was planning to schedule additional, more costly dental services with this office in the future. Unfortunately, the way this situation was handled has completely changed my perception of the practice. Because of this experience, I will be taking my business elsewhere. That's unfortunate, because this issue was never about refusing to take responsibility it was about wanting transparency, fair communication, and respectful customer service. Instead, I was met with misinformation, dismissiveness, and a complete lack of concern for a long-time patient relationship. I understand that offices have policies in place, and I respect the need to protect appointment times. However, patients also deserve clear communication, transparency regarding fees, and respectful treatment when questions arise. Unfortunately, that was not my experience. It felt like the focus was more on collecting a disputed fee than on providing quality customer service and maintaining trust with a long-time patient.

SCAM ALERT! I had…read moresome bonding break off my front tooth, leaving a gap. I went to my regular dentist who put the bonding back. My Dental Insurance covered half the cost. A week later the bonding broke off, so I went to Mint to see if they could do a better job. Their quote was unusually high, so I asked if they had contacted my insurance. I knew my insurance would cover it, because they had just covered the same procedure last week. Long story short Mint REFUSED to even contact my insurance. I was flabbergasted. In all my life I've never had a dentist who refused to even submit. If the insurance carrier denies the claim then fine, but they wouldn't even SUBMIT it. They just wanted my money. Needless to say I left. They gave me a corporate card where I could call to complain and guess what? Both numbers on it are disconnected. Complete and total scam office. Stay away.

I had such a great experience at this dental office. From the moment I walked in, the staff was…read morewelcoming and made me feel comfortable right away. The front desk was organized and efficient, which made the whole check in process easy.

They need to work on the environmental safety , and proper caring of customers thats why they have…read moreno returning clients

I set an appointment for my son. They called back and said they were not able to see him simply…read morebecause I canceled a year ago within 24hrs. This does not make any sense to me. I'm very disappointed

I really liked East Lake Dental when I first started going there. After a couple times of letting…read moreDr. DeSutter know some of my teeth were hurting and it felt like he brushed it off and said it was something else. I went to another dentist and found out that the teeth I told Dr. DeSutter about actually were cavities. A family member of mine also gave East Lake Dental a try and had some work done and it all failed, they are now having dental work done with another dentist.

I don't think I've ever had a better dental experience. Dr. Jessica and Samantha knocked it out of…read morethe park. I felt nothing, they communicated everything. I am so impressed! Thank you to you both (and the rest of your staff) for your kind demeanor and your attention to detail.

Dr. Miller is the absolute best. Not only competent, capable and extremely talented, she also has…read moreexcellent bedside manner and seems to care!! The staff are amazing. Also...they are always punctual! So refreshing. I drive 45 minutes to go to the office because they are worth it.

Dr Patel has been my dentist since moving to Dallas. I didn't know what true dental care was until…read moreI meet him and his staff. They know me and greet me by name. I never have to wait. And he's the nicest person you'll ever meet. He actually calls to check on his patients.

Finally found my new dentist! The entire staff was so personable and welcoming that they made me…read morefeel as if I had been a regular patient for years. Everyone was very knowledgeable and gentle on my teeth which is a biggie for me. I was skeptical due to their excellent rating but it is well deserved.

Your insurance will likely recommend this place and I've had decent experiences here to start (Dr…read more Zwick was great and clearly knows what she is doing) but then the office's private equity backing revealed itself... other dentists and hygienists at the office treated me and my wife like our teeth were falling out of our gums. I've never even had a cavity. They will charge you for a "deep cleaning" that uses ultrasonic scalers which is routine at any other dental office. You'll have to sign off on it as if any normal patient would understand the difference. The hygienist inflicted pain several times on my wife's mouth at her last appointment because she wasn't paying attention to what she was doing. This place is a scam and I highly recommend others find a different practice. We will never return.

Great experience. I had my teeth cleaned by Allison (Allie) and the whole team was very experienced…read moreand professional. I had an area of inflammation that I didn't know existed and Allie the hygienist spotted it and immediately recommended that we treat it right away. I had the laser and it was pain-free and I can already feel a difference all over but especially in the area that she felt needed extra attention. Michelle the other hygienist in the office is so professional. I would trust all of my friends and family to see the team at Dentist of White Rock.

WE LOVE DR. SHIREY!…read more Dr. Shirey has an incredible way to connect with her patients, and is a highly compassionate dentist who always prioritizes her patients needs. She goes above and beyond. We love her!

Dr Shirey is a great dentist with a great chair-side manner. She explains everything very well…read more She makes sure you are comfortable, I watched ESPN during my cleaning. My teeth have never looked so good. Dr Shirey was very thorough in my exam yet it was still a quick visit. I send all my friends and family to Infinity Dental Care. Two thumbs up!!! Brent Smarinsky

I'm unlikely to return after my recent experiences. My first consultation in January went well--the…read moredentist was excellent and made a great first impression. Unfortunately, my interactions with the front desk staff were disappointing. They were not very helpful when I arrived or when I left. When I asked about secondary insurance coverage, I was told they did not accept it and that there was no time to check any of the 3 insurance companies I mentioned because they were "too busy." I later learned that they DO assist with secondary insurance and help with the claim. During my 2nd visit for an orthodontic consultation, I arrived five minutes before opening and waited until exactly 12:58. I was then asked to wait further because of a staff meeting, which was fine. The doors opened around 1:05, but my appointment did not begin until 1:20, and I waited another 10 minutes in the dental chair before someone seeing me. The orthodontist provided helpful information but had to leave unexpectedly to handle another " time, sensitive issue" she told me and never returned to finish our discussion. As a result, I left with unanswered questions and am still waiting for someone to for the follow up on my questions and concerns. Additionally, the communication regarding billing has been inconsistent. I was quoted several different amounts for the initial consultation: $26 at first, then $44 at the end of the visit, $34 when I called to schedule the second consultation, and now $92 for what was only a consultation and X-rays. These inconsistencies, along with the lack of responsiveness and professionalism from the front desk, have made me hesitant to continue care with this office.

I've always had good experiences. I see Dr Crouch, who listens well and her treatment plans always…read moreseem reasonable based on the X-rays. I also appreciate being able to see the same doctor each time, and my interactions with the front desk have been good as well.

I moved to Dr. Lalanges a year ago after many years with another Dentist. My experience has been…read morewonderful. The office is fresh and bright, her team is friendly, professional and always on top of the details for me. Recently, I had a problem with a chipped tooth and was able to get in quickly for help. So grateful for Dr. Lalanges and everyone at Highlands Family Dentistry.

LOVE DR LUNA! Great office, great cafe, amazing doctor! Dr Luna is amazing, he's super cool, caring…read moreand sweet! He explains everything thoroughly, staff is super sweet and kind. Love this office!