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    Terry Ace Hardware

    3.0 (3 reviews)
    Closed 7:30 am - 5:30 pm

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    5 months ago

    Always friendly and ready to help. Never a bad experience. Great asset to White Hall.

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    3 years ago

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    Lowe's Home Improvement - Open package

    Lowe's Home Improvement

    1.7(22 reviews)
    8.3 mi

    They care nothing about the customer. I have a whole house I need to remodel, and they have lost a…read morecustomer. I was hesitating to proceed with my projects since I can never catch anyone in the cabinet dept. I have a friend that word at Lowes in Tx and she was helping me with my cabinet renderings, etc. She reached out to the cabinet guy in my closer Lowes, his name is Tyler. We got as far as me PAYING for someone to come measure my 4 bathrooms and large kitchen for cabinets. After that, we could never reach anyone. I wanted to make an appointment to meet with the cabinet person to look at things in person. I could never reach him. The phone tree is horrendous. AI kept describing cabinets as if I would purchase based on that!!! I had to scream for an live agent no less than SEVEN times before I got transferred. Then it rang for 10 times before I got the main desk. They told me Tyler was not working that day, but we set up an 'appointment' for the following week. Before I left, I called. I did not want to waste my trip, as I live an hour away. Again, the fiasco with the phone tree. Finally got to the front desk. I was told he was not working. Not surprised. They were going to transfer me to his manager, she was busy with customers, could I call back. I said no, explaining the painful process, could she please take my number and have the manager call me. I was told, "no, she is too busy with customers." I said well then you are too busy for my business, we are done, you have lost a customer. I informed my TX contact of this situation and she said to contact corporate. I did so via email about 2 weeks ago. Crickets! This store SUCKS!

    I would give this company negative stars, no one talks to each other. Lie thru there teeth, don't…read morewaste your money or time there. Go to Home Depot. Charging us more than there mistake, I will reporting them.

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    Lowe's Home Improvement - Online item .. other stores says the count is 3 at this location.

    Online item .. other stores says the count is 3 at this location.

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    Terry Ace Hardware - hardware - Updated May 2026

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