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    Territo Optometry

    5.0 (1 review)

    Services - Territo Optometry

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Territo Optometry Photos

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    8 months ago

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    Visionworks

    Visionworks

    (22 reviews)

    $$

    I have been wearing progressives glasses for 25 years and buying new glasses every 1 to 2 years…read more during those 25 years I have never returned a pair or been unhappy with the product. however, Visionworks was the absolute worst experience I ever had getting glasses. The following summarizes my basic issues. 1. The customer service was the worst i have ever experienced. The agent working with me basically said my Expectations were not reasonable. She refused to work with me. She walked into the back room. Our entire encounter was less than 5 minutes. I will say that one of the original agent's colleagues gave me a card on my way out. She said to call that number to complain. 2. The glasses were not fitted properly and i got received no help from any staff member. 3. I wanted progressive reading glasses. for distance I do not need glasses. I could read better with the $20 reading glasses I got from Amazon. I was told my expectations were above visionworks standards. the only good thing I can say is they made it very easy for me to return both pair of glasses for a full Refund. Please do not waste your time with this establishment. it seems that there is very little quality control or customer service standards.

    We ordered new lenses for my husband following cataract surgery almost two months ago; they were…read morepromised in two weeks. Cannot get a real person on the phone to tell us what the holdup is. When I check the status of his order online or by phone (recording) we get "Pending" or "Has been shipped, will be available within three days." Still waiting; don't know what to do. My husband needs the glasses.

    Territo Optometry - optometrists - Updated May 2026

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