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Terrie O'Connor - Gateway Group - Get listed! Get sold! - Real Estate Agents Near Me - Hasbrouck Heights, New Jersey

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I listed and sold a home with Gateway Realtors in Hasbrouck Heights, and must say that it was the worst sales experience I have ever had. I have bought and sold several homes using a realtor, so I am very familiar with the process. I listed the home with Eddie Norman Narvaez, a new agent that moved here from Florida. He has to be the laziest agent in the industry. I was promised an open house, and never had one. I had repeatedly asked Eddie to schedule the open house, but he was reluctant. It is my belief that he did not want another agent to sell the house, and that he wanted to keep the entire transaction in his office. This had severely limited the amount of exposure we received for the property. Communications with Eddie has been very poor as well. He would not return email, phone calls or text messages. I would send him very specific questions, but would never receive a response. On the very rare occasion that he would respond, I would receive a canned response that I need to speak with my attorney, even though it was Eddie's job to follow up on the issues at hand. Due to the limited property showings that we did have, we only received one offer, which was from one of his clients. It was at this point that I contacted the agency's owner, Mary Ellen Courtney. I expressed my concerns to her in regards to Eddie's lack of response, not having an open house, and Eddie referring me to my attorney for questions he should have been handling. Mary Ellen stated that she would speak with Eddie, but nothing changed. Mary Ellen seemed to be inconvenienced with my concerns, even though she's the owner of the office. Once we accepted the offer, Eddie was non-existent. He dropped the ball on following up with the client regarding the mortgage, home inspection, town CO inspection, homeowners insurance, etc. Every time I had asked Eddie about the status of these items, he referred me to my attorney. He refused to make any contact with his client to move the sale along. He has the idea that once the listing is taken, that his job is over. He has no concept of how to handle a real estate transaction, and should not be working in this field. Eddie never mentioned to us that the buyer's mortgage fell through. The mortgage commitment date had passed by for two weeks, and Eddie never thought to mention this to me. I became very concerned at this point and requested that the house still be shown, as the buyer was having a problem obtaining a mortgage. My email and phone calls to both Eddie and Mary Ellen went unanswered. After at least a week, I finally spoke with Mary Ellen over the phone, and she so rudely told me that I was bothering her, and that she was spending time with her family! This is her business, but she does not want to speak with her customers? Eddie never informed the buyers that they needed to schedule a home inspection, or start the homeowners insurance process to get the necessary paperwork for the closing. He also did not set up the CO inspection, so I had to pay an extra $100 to get a last minute CO inspection from the town, since it was requested within three days of the closing. Again, I brought my concerns to Mary Ellen, but she did not want to get involved. She mentioned that when she hired Eddie, he seemed like a nice guy, and seemed like he knew what he was doing. But yet, she still did not want to get involved in the many problems that plagued this transaction. Bottom line, DO NOT trust the purchase or sale of your home with Eddie, Mary Ellen, or anyone else at Real Living Gateway Realtors in Hasbrouck Heights, NJ. They are by far the worst real estate company I have ever dealt with. If you are looking for a hassle free, professional transaction, you should definitely look elsewhere. Don't be fooled by their presentations and BS. All they want is their commission, and don't want to work for it at all. A real estate purchase or sale is one of the largest transactions a person will have in their lifetime. It requires professionals that know what they are doing, and work on your behalf to ensure that it goes smoothly, and that they have your best interests in mind at all times. Be very careful when a realtor avoids having an open house, and when offers are only coming in from realtors within that office alone. Some realtors will do whatever they can to keep your listing in their office, and avoid cooperating with other agencies. If you experience similar problems with Gateway Realtors, demand that they cancel the listing contract, and file a complaint with the Board of Realtors. What they have done in my transaction is unethical, and highly unprofessional. Avoid this agency and look elsewhere. You'll be glad you did! read more

I called the manager and asked for her to refer her best realtor to sell my home. I have had many different bad experiences with other realtors and let her know. She recommended Maria Bello. I looked her up online just to see what she looked like. The woman that should up looked completely different. She was too big to even walk up the stairs. Now she mails me propaganda with my first name and my ex-husband's last name. Talk about being spiteful. Look for another realtor. They are a dime a dozen. read more

I recently just closed on my home that I bought through Gateway Realtors. MaryEllen Courtney was great! She always worked with my schedule to accommodate my needs, and she was always in constant contact. Most importantly, she was knowledgeable and so was her staff. I would definitely recommend using Real Living Gateway Realtors for making sure that you have the best staff for the purchase of your home. read more

Maria and Thomas made our house hunting an amazing experience. The only reason we're sad is because we won't see these two as often as we did during our hunt. After such a great experience, we consider them more than just our agents. Without Maria and the help of Thomas, we would've never found our perfect home. There were bidding wars for each offer we had but they knew how to keep us motivated during our search. Maria avoided all that bidding war nonsense with our new home and somehow got a firm agreement with the listing agent on how the house should be sold to us. I'm still at awe that Maria was even willing to take money out of her own commission to have helped us during our current home's bidding war. They spend a lot of time to explain everything that came up and treated us like we were their one and only client. Maria works incredibly hard and has a lot of experience with what she does and made things go smoothly. Thomas has a great sense of humor. These two our a great team, we were never left wondering on what was going on. In the end, we're satisfied and thrilled to have found our perfect home with the help of these two! read more

Erica from the Ridgewood office is amazing. our mortgage broker recommended Real Living and from the start, Erica was patient, helpful and responded to our emails and questions pretty much instantly. She offered opinions at the right times, and guided us the whole way - this was our first home purchase so we had many questions and comments. My husband and I would recommend her to anyone looking for a great realtor! we have dealt with other realtors from different agencies in the past when renting, and most were impatient and not good at returning our calls. read more