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    Terra's

    5.0 (4 reviews)
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    Ware's Jewelers - Left picture is how Wares set my ring, the right picture is my diamond reset by a new jewler

    Ware's Jewelers

    (25 reviews)

    $$

    I went and got my ring reset and want to show the difference. The left side is how Ware' set my…read morediamonds and the right is a new jewlers. You can clearly see the gaps under the main diamond.

    The worst service we have ever received! We dropped off my wedding band to have a stone replaced…read moreand were told 3 to 5 days. On day 5 I received a text starting they had ordered the wrong size diamond and it would be another 3 to 5 days. I was without my ring for more than two weeks. I then needed a stone for my engagement ring I brought it in they measured it and said they would let me know when it arrived. I texted to inquire about it because no one ever answers the phone and was told it was not in yet and they would let me know when it was. I inquired again 5 days later and via text was told it was never even ordered and I'd need to come back in to have it measured again. I did so and was told when it came in they would contact me and would not charge me for the setting just the stone and would have it back to me in 2 to 3 days. I text in three days to see if it was ready and was told the jeweler was on vacation and would not even be back for 10 days! I went in to get my ring back and the young man was as unapologetic as he has been the entire time! This was disgraceful! I'm from a family business and I would never represent my family this way! No sir it was not in anyway outside of your normal procedure to order a stone for a ring not left with you! And you were totally fine with it. You were to notify me when it arrived and 10 days later when I followed ip your employee LIED stating it had been ordered and I would be noticed when it was received! I'm happy to post the text message acknowledging that fact! I did YOU a favor giving you one more chance to fix your multiple errors in handling this and AGAIN you blew it! You stated you would have my ring back to me in 2 to 3 days then when I inquired as usual because no one ever followed up I was told my ETA was 10 days! I have that text as well! You are stuck with a stone because your staff is completely incompetent! I wanted to do business with you! Your response is just another representation of your poor character!

    Terra's - jewelry - Updated May 2026

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