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    Terrano Apartments

    3.4 (58 reviews)
    Closed • 9:00 am - 6:00 pm
    Updated 2 weeks ago

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    Ryan S.

    Let me start with the positive. Brooke who works in the office has very good people skills and she is awesome. Residents respect her, she should be the manager! My neighbors are cool!!!! The bad: a. management b. trash fee from 25 dollars to now 51, in the middle of a lease. c. lack of communication from management. d. THEFT! Management does not care about the residents and several residents here are very unhappy. We have a portal in which we can post any concerns or problems, but management has to approve your post, but they block majority of the postings. When I signed my lease in August, I was told, there is a monthly trash FEE OF 25 dollars, as your trash is picked up at your door. In the last two months, the fee has raised to 51 dollars. No notice, no communication and please see attachments! Nov Bill and lease. On Jan 3rd, 8:38 PM while unloading groceries from my car, I had two low life's go into my car and steal several items. While walking back to my garage to lock my car, the two low life's passed me, so we crossed paths. They stole several items and i informed Rose on Sat and asked her to please look at the cameras and let me know what you see. I never heard back from her. Glad she cares!!! Then a week later, I made a post on the community wall in regards to locking your garage and I gave a description of the thief's. My post was blocked and when I went into the office the next day to speak to the (manager-Theresa) on why the post was blocked? She stated the post was too negative. AKA- We will scare residents. I then asked why I NEVER received, a call back in regards to the cameras, manager acted like she was the first to hear about my items stolen. I gave her the and time, and asked her to look at the cameras, please let me know what you see. She said she will, never heard from her since!! Sad that management shows no sympathy and doesnt care, or maybe lazy? I understand thefts happen in rental apartment sites, but management show at least you care for your residents. Btw, several of my neighbors had items stolen from their garages over several weeks. I expect now some charge or my deposit will be gone when i move out, but then again, there is whistle blowing laws.

    Marissa P.

    This is my second time living here. It's my all time favorite place to live. Quiet and great amenities. Staff always does things for the tenants which makes it feel more at home. Builds are quiet and haven't ever had a noise problem. Homes are very sound proof.

    Rose, property manager, DOES NOT reply to her email. If you have any question or concerns this is the wrong person to contact!

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    4 years ago

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    26 days ago

    Always hits you with big fees and they charge unfair amounts. Not worth it get an apartment somewhere else.

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    Page 1 of 2

    Ask the Community - Terrano Apartments

    Review Highlights - Terrano Apartments

    “Maintenance is always helpful, Theresa and Brooke at the front desk are welcoming, and always on top of their work and duties.”

    Mentioned in 21 reviews

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    Brookwood Villas by FPI Management

    Brookwood Villas by FPI Management

    (70 reviews)

    I used to live in these apartments for about 5 years and I have to say I enjoyed my time there!…read moreLoved the quietness and I always felt safe in this community. Erika helped us out so much over the years and she was extremely reliable and professional. The maintenance crew was always on top of everything. Kept up with the landscaping. Any service tickets we had were completed quickly. One of my favorite things about this place was the availability of parking spaces which is very rare for an apartment complex nowadays. There are so many uncovered parking spots so it was never an issue to find a spot late at night or if you had guests over. The units are on the smaller side so make sure to book a tour to see if it's a good fit. Overall, I loved it here but we definitely outgrew the space after some time.

    I'll go with the postive before I hit it with all the negatives. Clean grounds, great maintance…read moreteam, nice apartment itself, clean pools, mail room etc. Now - the office. Either they are lazy or they just don't care because they never answer the phones. Our neighbors were a hot mess, breaking countless rules and they never did anything about it. I can't even count how many times cops were called to that specific apartment. I had people parked in my assigned spot at least five times, and the office would just tell me to call the cops; they never offered any other help. It took me over a month to get my security deposit back and i'm still having issues with it because they cannot provide me with a proper explanation as to where all the money went. They gave me a lousey break down with nothing but excuses. I'm pretty sure our restroom had mold but they always had an explanation for everything - so if you get sick while living there, get a mold test done or have someone come to check it out.

    Casa Sierra Apartments - Casa Sierra offers 1 and 2 bedroom apartments available on first and second floors.

    Casa Sierra Apartments

    (25 reviews)

    This apartment complex is conveniently located down the street from La Sierra High School, the 91…read moreFreeway and major shopping stores including the Tyler Mall. The landscaping grounds look to be well maintained and free from litter or debris.

    IF YOU ARE CONSIDERING MOVING INTO THIS PLACE THEN PLEASE READ THIS BEFORE YOU DO…read more I know that the price point may seem appealing but I promise you that it is not worth it. This place has become an absolute disaster and has been for at least more than a year. In that time they have had a lot of management turn around which has made this place an absolute nightmare to live in. For starters, many of the residents here are very inconsiderate. Parents who let their kids run wild and do whatever they want, lots of screaming at all hours. These kids leave trash and toys all over the property and management does absolutely nothing about it. There is a pond on the property and kids are often messing with the animals. On the topic of the pond, it is very unkept and if you live near it good luck with the mosquitos. For the last month the pool has been a green swamp and nothing is being done about it. Most of the units are outdated and lack central AC. You are stuck with a small loud unit that only cools the living area so you will NEED to buy units for the bedrooms. The laundry is incredibly expensive and the laundry room is always dirty, full of peoples clothes everywhere (including the machines since inconsiderate neighbors will let them sit there for hours after they are done), and machines that are always broken. If you are trying to do your laundry on the weekend, then good luck. For a household of two, we were spending over $130 a month on laundry alone. Parking is an absolute nightmare if you only have one carport. Extra parking per unit is $60 a spot for a cramped spot with more inconsiderate neighbors who don't park properly. There is very limited visitor parking spots and management is always threatening to tow. Residents with their own spots will park in visitor parking and have their own spots open, which will leave no parking for any of your visitors. There are only two handicap spots and residents with their OWN parking spots will take up those spots which leaves no accessible parking for anyone else who needs it. Management does absolutely nothing about the issue. They allow smoking in units so if you have a neighbor who smokes (like we did) then it will travel into your unit and even though you bring it up to management nothing will be done about it. There are also roaches and ants and you will be told that there is nothing that can be done about that either. There is zero accommodations or accountability on behalf of management and reaching out to corporate is an entire mission on its own. Do yourself a favor and pay the extra few hundred dollars to get yourself a better place to live with better amenities and has the reviews to back up that it is indeed a better place to live. Save yourself the misery and headache.

    Metro at Main - Mommas and Mimosas for Mothers Day!

    Metro at Main

    (126 reviews)

    The is the best place. Staffs are amazing, lounge areas are always clean and maintained. Im so…read morehappy living in this place.

    I'm getting close to the end of my first lease here (about two months left), and I wanted to leave…read morea more updated and honest review for Metro at Main. When we first toured with Deja, everything went really well. She explained everything clearly, and the application process was super easy since it's all online. The property has a lot of amenities my girlfriend and I actually use. Maintenance usually gets things done within the week, which has been solid. The apartment itself has nicer finishes compared to a lot of other places we saw. The maintenance team is always friendly, and housekeeping is always roaming the property keeping things clean. Definitely wanted to shout them out! To be real, there were some miscommunication issues earlier on that caused frustration, and my older reviews reflected that. But since Amber reached out to me directly, she' kindly explained everything I brought up and was been quick to help. The front desk staff Renee, Tatiana, and Makayla, have also always been kind and helpful anytime I stop by. I also appreciate the monthly community events our complex hosts! We had Cinco de Mayo drinks and tacos, a comedy night, paint and sips, and a thanksgiving meal to look forward to at the end of this month! Overall, for the price I feel like you get a secure community with good amenities, and they've been great about allowing my fur child to live here comfortably. Although, I think we can agree that the hot tub could be hotter! If things keep going the way they are now, I can see myself staying for another lease or longer.

    Terrano Apartments - apartments - Updated September 2026

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