Staff: Staff is great. We go to Simon as he has helped us out from the beginning and built trust…read morewith us. When we have questions or concerns, he is quick to deliver. When he sees us, he makes sure to ask if everything is ok and if there is anything he can do to just reach out. Apartments: This place is beautiful, apartments are very nice and modern inside, with exception of being next to freeway. Tenant common area: Computers for tenants should be updated, don't really work well, outdated computers and software. Cant really use. Very nice conference room, and they have a small cool theater area. Basic gym gear for a couple people at a time, Very nice overall.

Do not apply here they will take your money and never give it back terrible service. Every single…read moreperson in the leasing office is disrespectful and unprofessional. Please do not live here.

My time staying here was amazing. Andrea and Maria are literally the best. Andrea has helped me…read morewith problems that didn't even have to do with my apartment and she was always there to listen to me whenever I needed to talk about something whether it was serious or not. I am truly grateful to have lived here because of how wonderful management has been during my stay. If I could do it all over again for the first time I would. One thing I can say for first time apartment renters is that it is apartment living. If your unit is downstairs you're obviously going to hear your upstairs neighbor stomping and walking above you. That is how all apartments are. I'd definitely say it's a good start to move here especially if you're not from Riverside. Just treat the managers with respect because y'all don't know what they have to go through just as much as the other person. Most of the time people come on yelp it's really just to complain but it's not even as bad as other people try to make it. You don't get your own laundry unit in the building. They have a separate area for that. On top of that you get your own parking spot. If you have friends over you have to go to the front office and ask for a parking pass, unless they have available parking at the front gate. Maintenance is good over here and when you have a problem and ask for it to be fixed they will help you with it as soon as possible. Overall: Andrea and Maria are awesome, they are both always trying their best to make sure your needs are met and anyone who says otherwise are probably just haters or little babies trapped in adult bodies.

Worst apartments ever. You will get harassed none stop by management. Your car will probably get…read moretowed. Homeless people constantly sleeping in the pool area or hiding behind the heating tanks by the pool. Your carport storage space will most likely get broken into also. If you have a service animal they will ask for WHY you need the service animal even though you have an actual letter from your therapist. They don't have in unit laundry like they have images showing, that's only for the managers that live onsite. Andrea and Maria suck as management and do nothing about neighbors that harass you. The only great management person is Marissa.

Xavier Scott was very helpful with the entire process of getting an apartment. He answered lots of…read morequestions with patience and grace. I recommend speaking with him if you're looking for a nice apartment in western Riverside. The apartment is homey, and spacious. Looking forward to the community events.

So far, so good. We recently leased at Viano and are enjoying it…read more The property is beautiful and quiet (besides our upstairs neighbors who apparently sound like they're practicing for a clogging competition, but I digress). We've made use of the pool area and have taken walks along the Riverwalk trail. Shout out to Xavier in the leasing office. He was very communicative and helpful during the leasing process. He answered all my questions and quickly processed our applications. The one drawback is the parking. You aren't given a reserved parking spot, which I found to be common practice in other apartment leases. You have to pay an additional fee for a carport or garage space. However, you're free to park in the uncovered parking spots, which I haven't found to be an issue yet. Overall, I'm having a positive experience (besides the cloggers, but that's somewhat expected with upstairs neighbors).

Terrano apts has from the start been a great place to live. After looking for 6 months for any…read moreavailable apt we happen to have called one day and finally were met with an availability that fit our needs. Brooke from the office was and has still been the sweetest one there. my husband and I had high expectations because of her and they have still been met. OMG, the maintenance staff is AMAZING! Always smiling and always saying hello. The staff helps with urgency in their steps. Steven M, Steven L, Jose P & Martha B! I hope they never leave. Martha can always be found cleaning the property in a great mood and she needs to spill her cleaning tips (jealous). The men are each easy to speak to, knowledgeable and friendly. I never see them with poor attitudes and with the current heat that says a lot about them :) These guys are hard workers. In the end, I'll stay here for as long as I can!

I have lived here for 4 years. Nothing but great experinces…read more Until today. My son, 2 grandsons. And also their two fiances. They my husband and myself all went out to the pool. Not being loud or annoying. My husband went to work. I went to get more water from our place. While I was gone 2 women from the office started questioning them. Other people were out there by now. Asking if they lived here. And asking who was in the group. They told my son only 2 guests per apartment? But they didnt ask anyone elses groups. Then started asking a group of teens minding their own business who they where. And needed a adult to come out so they could be sure they lived there. Really? Where were these office workers last week when parties of 8...10 where out there? Oh I guess those people where more white. Really disappointed Terrano. Really

Buildings are old and you can hear all the boards creaking if you live in the downstairs units from…read moreupstairs neighbors. Staff is rude and good luck if you fall under hard financial circumstances because they are not willing to work with you. They are quick to evict you and make it difficult for you throughout the whole process even though you are willing to pay for late rent. Legal fees are ridiculous which makes it harder for you to get back on your feet. As a tenant of 6 yrs it is disappointing how they can disregard your commitment to them and take legal action against you this quick. In my opinion I would look elsewhere just to avoid the headaches.

They deleted all the negative reviews. There isn't a recent review because they're hiding them…read more This was the worst complex I ever lived in. The staff tried to steal parts of my security deposit. They will charge you $10-$50 extra for cleaning fees on what they say you're charged in hopes you don't look at the receipt from the vendor they used. I caught them doing this 4 times and they never explained why they did that or apologized. The staff is beyond rude, lazy, and will ignore any request you have. Our car almost got stolen from here. There's break ins weekly. Glass from car windows get shattered and they never come and clean it up. And the apartments have a bug problem. Avoid this place at all costs.

HIGHLY RECOMMEND. This please is very clean and very affordable. The hallways are quiet. Security…read moreon premises during the time the leasing office is closed so there is always 24 hours surveillance. The neighbors here are very helpful and friendly. The staff here from maintenance to leasing all make sure your grievances are taken care of in imminent order. This place has themes EVERY MONTH and love to celebrate with you and your family. Often times it will be posted around the building or in each of the elevators. From Super Bowl party showing to a Halloween celebration. Shops are local from this property. Food trucks come frequently during the week along with other vendors for sweet treats scheduled by the leasing office so I hardly have to leave again to get dinner. I've lived at 4 different apartments so I am very picky when it comes to cleanliness and peace. This place checks both with 5 stars. Great place for professionals and families. Safe atmosphere, and a very welcoming staff. I have lived here for approximately 4 years and haven't had any issues. This place is worth every penny. HIGHLY RECOMMENDED.

We lived at One11 for over 7 years, so this review comes from a lot of firsthand experience…read more Unfortunately, during our last two years or so management became increasingly difficult to deal with. Emails could take days to get a response, and sometimes we wouldn't get one at all. Reaching the office by phone during business hours was also difficult, and the office was frequently unavailable for extended breaks. During our time there, management also switched security companies numerous times. We had an incident where my car was mistakenly towed. When I contacted the leasing office, Allen essentially told me there was nothing they could do and that it wasn't their responsibility. I eventually had to go directly to the property manager before I was able to get assistance. We also dealt with ongoing noise issues from both the apartment below us and the apartment next door. Despite bringing these concerns to management, getting the issues addressed was a frustrating process, and the noise eventually affected our sleep and daily life. After 7 years, it's disappointing that this is how we ended up feeling about a place we called home for so long. We ultimately decided it was time to move on. If you're considering living here, I'd recommend asking current residents about management responsiveness, noise, and security before signing a lease.

The worst apartment experience I've ever had. Ever since the…read morenew management took over, everything has gone downhill. The new guy in the office is extremely rude, unprofessional, and clearly doesn't care about doing his job. We've been without hot water for weeks, and nothing has been done to fix it. The apartment itself is run down -- broken cabinets, weak water pressure, and no proper maintenance. You'd expect a property manager to be professional and welcoming, but this one is the complete opposite. It's honestly disappointing because the previous managers actually cared and handled things quickly. Now, it feels like no one cares about the residents or the property. Do yourself a favor and stay away from this place. I wouldn't recommend this place to anyone. ‼‼‼‼

Fast process Terry made it easy and very pleasant moving experience. Great community!read more

This apartment complex is conveniently located down the street from La Sierra High School, the 91…read moreFreeway and major shopping stores including the Tyler Mall. The landscaping grounds look to be well maintained and free from litter or debris.

IF YOU ARE CONSIDERING MOVING INTO THIS PLACE THEN PLEASE READ THIS BEFORE YOU DO…read more I know that the price point may seem appealing but I promise you that it is not worth it. This place has become an absolute disaster and has been for at least more than a year. In that time they have had a lot of management turn around which has made this place an absolute nightmare to live in. For starters, many of the residents here are very inconsiderate. Parents who let their kids run wild and do whatever they want, lots of screaming at all hours. These kids leave trash and toys all over the property and management does absolutely nothing about it. There is a pond on the property and kids are often messing with the animals. On the topic of the pond, it is very unkept and if you live near it good luck with the mosquitos. For the last month the pool has been a green swamp and nothing is being done about it. Most of the units are outdated and lack central AC. You are stuck with a small loud unit that only cools the living area so you will NEED to buy units for the bedrooms. The laundry is incredibly expensive and the laundry room is always dirty, full of peoples clothes everywhere (including the machines since inconsiderate neighbors will let them sit there for hours after they are done), and machines that are always broken. If you are trying to do your laundry on the weekend, then good luck. For a household of two, we were spending over $130 a month on laundry alone. Parking is an absolute nightmare if you only have one carport. Extra parking per unit is $60 a spot for a cramped spot with more inconsiderate neighbors who don't park properly. There is very limited visitor parking spots and management is always threatening to tow. Residents with their own spots will park in visitor parking and have their own spots open, which will leave no parking for any of your visitors. There are only two handicap spots and residents with their OWN parking spots will take up those spots which leaves no accessible parking for anyone else who needs it. Management does absolutely nothing about the issue. They allow smoking in units so if you have a neighbor who smokes (like we did) then it will travel into your unit and even though you bring it up to management nothing will be done about it. There are also roaches and ants and you will be told that there is nothing that can be done about that either. There is zero accommodations or accountability on behalf of management and reaching out to corporate is an entire mission on its own. Do yourself a favor and pay the extra few hundred dollars to get yourself a better place to live with better amenities and has the reviews to back up that it is indeed a better place to live. Save yourself the misery and headache.