Horrible customer Service! The woman that helped us was rude, cursed often, and was totally intimidating. She acted like white trash. I don't understand how you can run a business like that. I'd never refer anyone. We had picked out the tile that we wanted and when she came to help us, she totally said "No - you can't use that tile on the floor in the bathroom". Then proceeded to show us options that were completely opposite of what we said we wanted and liked. Never again! read more

Although they have a wide selection their customer service demeanor when i went in to look was horrible.

Worked with Sandi at the Fishkill location to find a backsplash for our kitchen reno. Boy, did she know her stuff! She found tiles for me in the style I was looking for but she pulled out some tiles she thought would go better with our countertop. After sending us home with tons of samples, we saw she was right. The tile she suggested was perfect with our countertop. She was so knowledgeable and helpful! I will never go anywhere else for our tile needs in the future! read more

An amazing selection with even better customer service. Sandi is a treasure! She's knowledgable, kind and has great taste. We had everything we needed for our bathroom remodel and we're absolutely thrilled with the way it came out. Sandi even called multiple places for us to get our tile in a timely fashion. From start to finish our experience was amazing. read more

The horrible customer service. Lady who works there or owner is super judgmental and rude. Who wants to shop in a place where you are made to feel uncomfortable??? I will never spend my money there. read more

Firstly, a huge selection and Sandy was VERY helpful and really took an interest in what I was looking for . I was pleased when she asked to see a picture of my kitchen although my Project was a smaller one (backsplash). I visited another tile store in Wappingers recommended by a contractor and the customer service was not comparable to Terra Tile nor was the inventory. Customer service DOES matter as I'm purchasing from here ! A Thank you to Sandy Schurick read more

Called to ask a question and a lady answered she was very rude and ended the phone call by hanging up on me in the middle of a question. Bad customer service made me have to choose someone different. read more

EXCELLENT service! Sandi took time to show us options and suggestions. I felt like I was working with "my personal designer."! Yes you can go to those chain stores but you will NEVER be shown the same QUALITY service, KNOWLEDGEABLE service or frankly friendliness. I HIGHLY recommend visiting Terra Tile & Marble in Fishkill for all your tile needs! read more

This review maybe a few months late..but I wanted to make sure I wrote about the good experience I had. I worked with William Owsiany. He made some great recommendations and demonstrated attentive, and professional customer service. My back splash looks wonderful. I have definitely shared my experience with friends and family. Also, Sandi helped out too with getting additional supplies. I will definitely use Terra, Tile and Marble again!! read more

The employees (mainly the middle aged woman) seemed burdened by our visit. I was looking to tile three bathrooms and still got a bad attitude and had to squeeze information out of them. Not one thing was recommended or even elaborated on. I have had this account on yelp for 5 years, I have added three or four reviews in that time. Terra is not the store to visit if you want to support small businesses. In addition while telling our neighbor about our experience she also stated she walked right out after receiving attitude regarding a question. read more

I renovated a kitchen and two bathrooms. All the granite and glass tiles came from terra. The glass tiles had been discontinued but Sandy went to great lengths to work it out she kept me up to speed on everything. At the warehouse I picked my granite slabs and they produced them within the promised time frame. Everyone loves my counters I used Typhoon Bordeaux and a cream colored hand made subway tile. In the master bath I wanted a more formal look for the Ming Green marble so they suggested adding a extra border of the same stone and it came out gorgeous. I recommend spending the extra dollars for the Ogi boarder on everything if you like a more finished look. Terra tile is a family run business and it shows! read more

The worst service from a rude and inconsiderate women at desk. Went in looking for some small marble pieces for a shower and ledge. Women barely acknowledged me, did not look up and when I described what I was interested in, she made a face and told me to go to their other location. No address given, no phone number, etc. She then turned away to engage with other employees. She had zero interest in helping me and it was clear that I was bothering her.... little did she know I was planning on purchasing $30-40k in tile for bathrooms and hallway renovations. Do not use this company. If their installation service is like their showroom service your project will be a mess! read more

I am very pleased with the service I received at terra tile. Sandi was extremely helpful in helping me pick out tile for my kitchen. She took the time to listen to what I wanted and needed. read more

Due to leaks in the floor, we had to renovate a bathroom that just wasn't on the top of our 'to do'. Working with Sandi at Terra Tile in Fishkill made the difference in our experience. She helped us to quickly come up with a plan that would remedy the obstacles we were faced with and make it beautifully worth the redo! She located marble that we loved but was discontinued and helped us through dealing with a 'sour' contractor experience!!! Bill who also works in the Fishkill showroom is very knowledgeable about all the new options that are available for contractors to consider and was also a pleasure to work with. Thank you Sandi and Bill for all your effort!! Wish we had another bathroom to do ;) read more

The reason why I bought from Terra Tile versus other tile places in the HV and Westchester I had visited was because of the exceptional service. Sandi took interest in my kitchen backsplash project and really worked with me within my budget. Sandi went to great lengths to make her expert recommendations and then found a tile that met my needs at a great price! I highly recommend visiting Terra Tile as it also a great selection of tile! read more