I went to Terra a really long time ago and my highlights turned out beautifully. I'm just coming back to tell her about this because years later, I realize it was a problem and posting this will help me stop thinking about it and hopefully be helpful, constructive criticism.
My scheduled ride fell through at the time I was supposed to be picked up to go to my appointment, I called the salon she was at the moment I knew I was running late and then kept calling every few minutes to make sure I didn't need to cancel, they keep tell me no it's fine, please still come. The second I get there, Terra scolds me for the first few minutes I'm there for being late - very little attempt at professionalism or politeness - and how I'm wasting her time and disrespecting her. After I tried so hard to communicate with the salon about the situation as promptly and clearly as possible. Maybe they weren't communicating to her as I was making these calls, who knows, but regardless, I was then extremely uncomfortable the entire time I was in her chair and never wanted to come back afterwards. I understand the issues with being late to appointments like this, which is why I tried so hard to do my part in making it right when I knew it was happening and couldn't do anything about it. Still, being lectured like I'm a child in a store full of people, after doing all of that and being *asked* to still show up - I'm guessing she was taking some external frustrations out on me - made it impossible to consider coming back. Terra, I hope you are doing well and that reading about my experience is helpful. read more