Back in October 2024, I signed up for services with Terminix and was offered financing through their partner, SMAC. I was promised an 8% interest rate on the loan due to my excellent credit. Since then, I've been charged 11.75%, and despite months of calling both Terminix and SMAC, the issue still hasn't been fixed. About two months ago, a Terminix representative even came to my home with new loan documents and promised to correct the rate within a week. That never happened. I've continued calling weekly and spoken to multiple people at Terminix--every time I'm told it will be resolved, and it never is. I also haven't received any updated loan documents or confirmation via email as promised. This level of unprofessionalism is unacceptable. I've been patient and given them more than enough time to do the right thing. Based on this experience, I will never use Terminix again and would not recommend them to anyone read more

Watch out for these snakes!! They wanted to charge us $18,000 to get rid of roof rats but they never tell you the total until after they get your signature. They mention some numbers and how long you can take to pay it off but if you're bad at math, they will take advantage of that. They will not send an invoice no matter how many times you ask. They rush you to get the work done so then you can't get out of the insane amount of money they want for it. I called another company and they quoted me $3,000 to $5,000 depending on the damage. Make sure you do lots of research on the best company or just use DIY methods (works just as good). DO NOT HIRE TERMINIX!!! Worst company ever! Also they have had lots of law suits against them. read more

Very poor service, company disappears for weeks at a time, no communication. Hired to trap skunks and have not caught any.

I have always been happy with my service received for the most part and recently needed extra service because of fleas popping up suddenly. My pest bundle service technician is the best. Always helpful and friendly and above and beyond. Willing to answer all questions and is concerned about my pets. I am so grateful to have a regular tech - it is better when they know your property and history and issues. The only negative thing I can say is calling a local Memphis number or the 800# did not help me at all. I had to call 3 separate times before I got to ask about the extra service I needed. read more

I want to say the service was great but not as a whole I had 3 separate technicians at my home and one did a lot of damage to my property and as a whole they agreed on story remove guilt from this individual and lay blame on me as homeowner, 2 of of the technicians made contact with my family and did a follow-up text and call the 2nd one who did the damage never spoke to anyone, never followed up and when the complaint was made basically had his coworker tell the same story of the damage being already there. No excepted responsibility for his action so it's ri minor to even continue to debate it so I will not be renewing my contract unless I can get the memphis,tn branch to take care of me because the branch in Arkansas doest seem to have the same level if respect for those not of their particular race, that was the reaction I received from their branch and regional manger who by their in statement conveniently put themselves at my home on each day of this events except the day the damage was done. So I strongly urge if you have to have this service and your a non- Caucasian be on your property with them so you don't have any issues. read more

Terminix - Pest Control Near Me - Memphis, Tennessee

See all

Customers BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Do NOT do business with Terminix! They are running the biggest SCAM of the century!!!! They will make promises of what they can do but won't do!!!! They WILL NOT follow through with any actions. They will make numerous promises and sweet talk you to make you think that they are really concern about your issues. They will offer you a contract and immediately began charging you for work that will Always be incomplete or nonexistence. Beware of R. Boswell (Inspector) who will come to house with the CONTRACT!!!! Beware of his supervisor (L. Stewart) who will lie and avoid calls! Because Boswell & Stewart refused to speak to me, i had to text to inquire about cancelling my contract due to them not being able to fulfill the contract/work. Instead of them speaking with me regarding my inquiry they went ahead and cancelled my contract on a Sunday night from the confer of their home for an UNAUTHORIZED charged to my credit card for $940. I was a customer for 8 months dealing with the same initial problem!!! Yes i signed a contract BELEIVING that that they would honor what they said they would do all while paying $200 a month for services that was never resolved. Oh and you can forget about calling Customer Service! They are in on the scam as well!!!!! This company is PISS POOR!!!!!! read more

do not use Terminex they will take your money and then when you ask for a refund, apparently the CEO of this new company retinol or whoever took over is overseas and you can't ever get a supervisor on the phone and they don't refund your money or they tell u it takes 90 days to get your money back, it only took three seconds for them to run it off. customer service is horrible, it's been almost a week still no has even attempted to contact me. by tomorrow I am going in person read more

I'm getting a bill for a service that I haven't had with them for two years. Manager promised to fix it and hasn't. Service was cancelled with them because they would stop and start service randomly without notice and apparently they are still doing it. I have no contract and have the original cancellation in writing. Use anyone else but them. read more

Paid 5 years of service upfront and have only received 1 treatment/look over of house. Have contacted coporate and even regional and district manager with absolutely no phone call returns or even a email. Company has stated they have came out quarterly every year for past 3 years when it is only excuses and lies with this company. DO NOT sign anything with terminix. Wish I could get my money back. read more

Unfortunately I can't give less than 1 star. It has been over a year since I've seen someone from Terminix actually in my house, and only once that I've seen them outside. That one time they weren't spraying, just had a group of people teaching. I have been billed for every one of their "visits". So, we had our treatment in March (I guess, that someone was actually here) and yesterday we found some ants inside. It was late at night, so I submitted a request on their website for someone to call me. Now, 24 hours later, I'm on hold (an hour now) trying to get someone to talk to because no one ever called. I called and asked their automated system for connection to my area (Memphis) for existing home (not commercial) customer. They connected me to a "please wait on hold for the next representative" that waited one Musac section before disconnecting me with a "press 1 to have us call you back." Did this 3 times when I had the brilliant idea to call saying I was a "new" customer. Guess what, someone answered that time! Shocking they could find a representative for a "new" customer but not for their existing customer. Anyway, I told him what was going on, and in a very flat, not helpful tone, he connected me to the Customer Service line. And here I sit on hold for an hour now. At this point, I'm on my web browser picking up competitors to call tomorrow in the morning to set up service so that I can cancel with Terminix (if anyone ever bothers to call me). I wish I had checked here first and seen the 1.18 review rating before I had called them in the first place. read more

This company sent me direct mail offering a discount if we would consider using them, I called and set up what I thought was an appointment. Terminix has just no showed twice in one day. I would think that this kind service is indicative of company that is run really badly, and to think of all the advertising dollars wasted by these morons. My advice don't waste your time with this company, because Terminix will waste yours. read more

In Feb 2022, I contacted Terminix about rodent control. A worker came and put poison around the house. contractors came and sealed up the roof. someone was supposed to collect dead rats from my home. I never heard back from anyone. Some rats presumably died and rotted in my attic. I called to try to sort out this out. surprisingly, they said we had multiple contracts with them: rodent, termite, bug. We never had bugs. We already have a contract with another company for termites. we would not have wanted those contracts. We only wanted rodent. They said there were multiple payments due for multiple contracts and that there were interest rates. We were not informed of this when we signed for the rodent control (it was presented on an ipad, so it was unclear that we had allegedly agreed to that). instead of paying interest, I paid for the rodent in full. I told them to cancel the other contracts, which they said they did not know if they could do. they took my information and said they would send it to the branch mgr. They also told me to call the branch myself. They also said there might be a $900 fee to cancel each contract. They said the fee would likely be waived but I would have to talk to the branch. Then, my husband's credit card was charged ~1k, which was not authorized; we have no idea what this charge was for. I tried calling the listed numbers online & branch mgrs. noone returned my calls or helped me. I have gotten numerous calls from Terminix about wanting more money from me, or I get robot voicemails from them. But when I talk to these people about the pest situation, they say they cant help. If you look at their other BBB complaints, it is evident that this is a pattern, a scam. Now, 8 months later, I still have rodents, and I have paid over 3k dollars. It took them months to unsatisfactorily respond to my BBB complaint, so I am letting others know how they operate. read more

Second day that service technician did not show up. Neither time was there a call or text. This is unacceptable. Tried to call and wait time is an hour. read more

Scheduled an appointment for 7am on a Saturday. Technician called and was very pleasant on the phone. Saturday came. 7:20, No one had shown up. I called and sent a text. No response. Tried to call again at 8:15. No answer. I get a text message from the technician telling me he is sick and that another tech will be coming. Waited till 9:45. No one ever showed up. Thank you for wasting my Saturday morning. I will take my business elsewhere. read more

If I could give less than one star I would. One of my biggest regrets so far as a first time homebuyer has been going with terminix to deal with rodent problem that was already apparently an ongoing issue with the house but they were the ones that could come first so I went with them. Inspector came out said I had roof rats in the attic and issues with the crawl space. Inspector talked me into getting new insulation for the attic as well as going forward with a crawl space encapsulation, which is something that would need to be done eventually. Nothing was ever said about making sure all animals were out of the house and sealing the house to make sure nothing would get back in. They came out and redid the insulation and started the crawl space. Literally two days later, I see I rat run right in front of me inside my home. Obviously there is still evidence of animal activity inside the house and they're still getting in somewhere. Can you get anyone on the phone? No. Can you get anyone to respond to a text? No. Finally get another appointment scheduled for another inspection and no inspection actually takes place. They place some traps in my attic and say we will see you at your next quarterly pest control appointment. I'm done with terminix. I'm done being taken advantage of by them. I'm paying thousands of dollars to them for only two days later for a rat to run across my floor right in front of me. They don't care. Don't ever use terminix. read more

If you want to pay $200 a month for some some bug traps and info about how to prevent bugs that you could find on the internet, then have at it. If, however, you don't want to throw your money down the drain, find somebody else. Useless. read more

I would never use this company for any reason. I was on the phone 6 times with this company trying to get their paperwork corrected. I am a Realtor my clients used Terminix for a termite inspection the inspector wrote it up on the incorrect form when we told the company we needed it redone the first 3 people were rude and could not get an email address correct after spelling it many times. After the 5th call I told them to forget it I would hire another company. Well they showed up anyway, go figure after we didn't need their services. Very Rude, horrible customer service. This was speaking with the main office in Memphis. read more

Apparently we're not the only ones who have have disappointing experience with Terminix since the majority of the reviews are very negative. How a "service" company can have such a HORRIBLE approach of dealing with their own customers makes me wonder how they remain in existence? I wonder if Mr. Bill Derwin, the pres/CEO even has a clue how poor the service is at Terminix???? They bombard us with SPAM emails on a daily basis. They constantly waste paper by sending pointless mail-out solicitations and the most unbelievable part is they never answer their own phones!!!! You will be put on an endless 'hold' and forced to listen to the nonsense about how important our call is to them! OMG! IF our call was important, they would ANSWER IT! (20 minutes the first time and 40 minutes the second)I'm so glad we did not contract with this company as I'm certain it would have only led to more failures and disappointments.Just read the reviews on here and it's very obvious that this so-called service company is a joke when it comes to being reputable. their rating is only 2.5 stars! read more

I signed up with Terminix for a Termite Inspection last April. Then they started calling all the time wanting to schedule other bug inspections. I explained this was a rental and I only wanted annual termite inspections. Then in February they debited my account $349. I never consented auto debit. My house has not been treated or inspected in 2019. Why would I pay 2 months in advance. I've made multiple calls over the week with no refund. Once I get my money returned I will never use them. Do not give them your debit card information or they will charge you and say when you scheduled your first appointment you signed up for auto debit. read more

I'm giving them one star, because it's not possible to give less. From the first day I went under contract it's been a nightmare. The salesman completely botched my contract/services and they were trying to do work that I did not authorize. To the tune of $4,000! Then when the Sentricon system "check up" came due, they stood me up twice. Both times I was told the tech called in sick. I was told the local manager would contact me, which never happened. For two months this went on and then they start telling me it's time to renew....more money when they haven't even fulfilled the previous contract?! I went with Terminix because it's a Memphis based company and I know people who work at the Servicemaster HQ. I try to support local companies. No good deed goes unpunished. Save yourself a lot of money and frustration and use anyone other than Terminix. read more

This is literally the worse service I have ever received in my life. I have paid over $3,000 in services to them and will be asking for that money back. I had a service to seal up the house to prevent rodents from getting in (supposedly impossible for them to get in), and several months later the walls are crawling with them. When you call the never pick up or the manager is never there. Leave a message you say? they will never call you back! Technicians repeatedly leave jobs incomplete. I have babies in this very nice home in a very nice neighborhood, but they do not care. This branch needs to be shut down, or everyone fired and replaced. DO NOT USE THIS COMPANY! read more

We bought into having Terminix for our house 3 or 4 years ago. I was told at the time the yearly fee would be one amount for the rest of the time we have it. The first year they charged me $50 more than on my paperwork, the next year it went up another $50. This year we decided not to renew it. They called me, it told them why and she said well if you pay today we will take $10 off (of the inflated price). NEVER will I use them again. NEVER - We are now in the process of getting another company for this. Also they kept trying to sell us things we don't need. read more

Elvis, my wildlife and inclusion specialist, was very thorough and considerate of his surroundings! I also asked for a small ant area to be sprayed since I have the pest control contract with them too. This is the best company! read more

I have had the WORST customer service with Terminix I have ever had with any other company. The services and contract I was supposed to be receiving were not correct (according to other employees), 1/2 of the services have not even been completed and numerous scheduled appointments have been missed. I keep getting passed along to the next person to try and help me, but every employee, going up the chain, I have been put in contact with does not have the 'authority' to fix this. Due to the lack of work that has been done, that was supposed to, I have not made a payment and will not until it is complete, yet I continue to get late fee notices and negative credit impact due to their lack of service. I will NEVER use Terminix again and am warning you to NEVER use them either... I would pay someone from 3 states away to come help me if Terminix was my only other option. read more

We recently moved in to a home and discovered very quickly that we had a massive roach problem. We called the 800 terminex number and spoke to someone in the call center. We wanted someone to come out ASAP because we had hundreds of roaches. He explained to us that the next day was unavailable but they could come the day after that between 8-12. He said that we needed to clean out all cabinets, etc for them to spray. We took everything out of the kitchen and waited for someone to show up. No one called or came. At 12, I called the local branch on Cox and the guy stated that the request for an inspection was received, but no appointment was ever made. And even if one was made, the earliest they could come was 3 days later. He had no explanation for why we were told they could come between 8-12. After a long conversation expressing my frustration and speaking with multiple people at this branch, they said there was nothing they could do. No discount or ANYTHING was offered except "sorry". Absolutely terrible customer service considering the extent of the roach problem and major error on their part. Called Orkin and they had sooner availability, better prices, and MUCH better customer service. read more

Our technicians Matt does an amazing job taking care of our house, he has a fantastic personality, connects with us and then takes care of our concerns and needs. Since we have had Terminix our pest control concerns have been successfully managed! read more

they won't find any termites, you have too. then they will say it's OLD damage. no repairs are included in the regular contract. you will have to pay extra for that. they treat the homeowner like they are responsible for termites. I had a contract for 8 years and I had major termite damage, they argued that it was there before. my repairman found the termites and presented them. then they only retreated a small area. if you have concrete blocks - they are supposed to drill through each block and treat inside, they did not. each year they come and say there is no active termites yet any workman that gets under the house would see them. yet they never do read more

Cameron has been our service tech for two years and he is like an old family friend. He is always clean, cheerful and never says, "I can't". We look forward to his visits each time. Even our 6 year old granddaughter loves to see Cameron. In between services, when she sees a bug, she says, "Call Cameron, he will get it nana." read more