I honestly wouldn't use this company at all. The owner of the franchise, Mark, was very unprofessional and so was the technician Derek. I spoke with Mark extensively about the services he provides and he assured me that the initial cost included EVERYTHING, including fixing the holes where the critters were coming in from. Mark was supposed to send me a contract so that my family and I could review before the work was done. He never did. I called him back several times, emailed him, and texted him asking for the contract that showed what the work covered for the price. He never responded.
Next thing I know, the technician shows ups to do the work. I told the technician that I had tried to contact Mark, his boss, for the past few days in order to make sure eveything we spoke about was accurate before dishing out over $330. Derek said Mark never answers before 2 pm. Fine. However, after Derek finished laying the traps to get the raccoons out of the roof of the house, he quoted hundreds of more dollars to fix the damage. I told him that Mark told me that the $330 included fixing the holes. He claimed he didn't know anything about that. I told him I had the phone calls with Mark, so he said he'd fix both holes for free since Mark told me that. Low and behold Mark comes calling claiming he never told me that and that I was mistaken...a classic bait and switch...literally.
After about a week, there was a raccoon in one of the traps. I contacted the technician Derek to let him know; however, he didn't care. It took him 4 days to come get the raccoon...meanwhile the hole that the raccoon was getting in and out of was uncovered. I told him that my parents wanted the hole fixed so another raccoon wouldn't get in, he kept claiming he wanted to make sure it was the right raccoon. He came and picked up the raccoon without anyone knowing it or without notifying me or my family that he was coming. The big hole was still uncovered. Then another raccoon got in. I kept contacting Mark and Derek to let them know what was going on and what they were going to do. They ignored my texts, my phone calls, and they ignored my emails. I had to spend hundreds of more dollars hiring another company to remove the other raccoon and fix the holes in the house. They claimed I had a year warranty...nope. They lied. I couldn't even get in contact with them at all, the contract I was provided (finally) was actually an old (about 20 years old) contract for a past client and it didn't have any of the things I had discussed with Mark. I tried contacting a corporate office with Critter Control, but you can't get to anyone from corporate because it seems there is no corporate office and you're directed back to your local office, which are the scammers, Derek and Mark. STAY AWAY, I REPEAT, STAY AWAY FROM THESE SCAM ARTISTS. They have no integrity and I will never ever use Critter Control again. They're only about scamming people and using underhanded tactics to get as much money as they can out of customers who're vulnerable at that time. read more