Great service. Don't know why the ratings are low, the people are really nice and helpful.read more

My husband, adult daughter and I went into your Hadley location last Sunday and were helped by…read moreTyler Corriveau. My daughter had a several problems after trading in her phone at another location . Tyler was patient, conscientious and knowledgeable and worked tirelessly to get the issues resolved . He is an asset to your company and is an excellent employee. Thank you again , Tyler !

I actually had great customer service here both times I've gone in. Once for a phone upgrade, then…read moreagain to add a line. The manager greeted us, then set us up with a representative. Both times they were very informative and patient. I just wish all ATT stores were as good as this one.

Although I am not a customer, I shop in the area. In light of the outrageous spate of harassment…read morescandals, what I witnessed is more than disgusting. I was walking by, looking in their window that is facing the sidewalk and noticed 2 of the clerks using hand gestures behind the back of a young woman shopping in there. Suffice to say, the gestures that were making were not for the game of rock, paper, scissors. Those of you out there who have young daughters, please don't frequent this store. They are sexist scum!

Best Customer service I have ever had!…read more I cannot give enough stars to the T-Mobile store in Hadley MA. My former phone company had a bit of a meltdown with a system upgrade, and I was without cell service for many days. I came to the T-Mobile store and they scooped me right up and supported me with every step with the process of transferring my phone over to their service. Every single person I interacted with was so kind, patient, and knowledgable and treated me like a human, not like a transaction. They truly went out of their way to help me, and it was some of the best customer service I have ever received! I am leaving with a new I-Phone 16, and all kinds of bells and whistles, (and am paying a little less than I was with my former company). I highly recommend T-Mobile, and this store in particular. Special shoutout to Chaz, who has been our warm, friendly guiding light through this process, and also Desire, Christian and Vinnie for the help and encouragement you offered as well.

Nicest guys ever! Hung out with them for almost an hour while getting a new phone (super…read morecomplicated process because mine was broken and we had all sorts of data transfers to do). Had a great chat and overall a super pleasant experience. Neshaun was super helpful!

The previous AT&T shop was very helpful with knowledgeable folks but this new one isn't terribly…read morehelpful. I visited with questions about my plan and the man who assisted was only interested in selling new phones, or new plans but seemed to be very unclear on the customer service side. In fact, at one point, he said that his store was really just to sell phones and plans and that for any customer service issues, I needed to call AT&T. That's unfortunate, because for years, I could simply pop into the AT&T shop and they could always help.

Went to store Sunday April 13th to upgrade 90 year old father's phone. He provided all…read moreidentification and didn't want to has his drivers license scanned, and politely requested an alternative method of verification, as he had done in the past. Manager "Nick" started screaming at him saying "get out of MY store" if he wasn't willing to have his license scanned into to their data base. When asked why that alternative method wasn't available "Nick" screamed "get out or I'll call the police." It was a complete unprovoked road rage episode that made him fearful. In no case was any of my father's requests made with anything other than a polite tone and polite wording and no insults. I have never experienced or witnessed anything like that. Captured on video at the end.

Two months ago I disconnected all services with Verizon (our cell phone carrier) and was assured my…read moredisconnection was complete and that I would receive no more bills. The next month I get a bill and I call and they say there was one line left connected so that's why you're getting a bill. I paid that bill and was assured I was now fully disconnected (they said they don't give confirmation numbers for that). Today I got another bill for that same leftover line and called and was told there was no record of my previous disconnection. Ma'am, the person said, you have to make sure you get a confirmation number for all changes to your account. He transferred me to someone who claimed they disconnected me. Can I please have a confirmation number, I asked. We don't give those, the person said. Stay tuned for next month when I will yet again disconnect the remaining line and pay a third monthly bill from Verizon after disconnecting all services.

Despite some confusion at the beginning these guys were very accommodating and helpful in resolving…read morethe issues that arose in concerns to billing and service issues.

Incredibly rude staff! I went in to ask about removing apps charging money and they rudely said…read morethey couldn't help.

On January 23, 2023, my daughter and I went into the T-Mobile at 344 Russell St, Hadley, MA 01035,…read moreand spoke to the manager, Kristian. I told him that we wanted to get my daughter's phone working. He started telling me that because we had been Sprint customers, we were not actually on the T-Mobile network. I said, "OK, but how do we get my daughter's phone to work reliably." Kristian said, "Sir, if you would let me explain." He then lectured me about the challenges of a corporate merger, making a point of telling me that Sprint had not actually "merged" with Sprint; they were still two different companies. I said, "OK, but how do we get my daughter's phone working?" Kristian said, "Sir, you keep interrupting me." That was the dynamic -- Kristian's sole focus was on deflecting responsibility. Every time I tried to redirect the conversation back to fixing our problem, Kristian got increasingly irritated and said, "Sir, you keep interrupting me," "Sir, if you would let me finish," or "Sir, let me talk." He finally said, "Sir, if you are going to keep interrupting me, then you should leave." Kristian had no interest in actually listening to us; he needed to dominate the conversation, and he became offended when we kept trying to talk about our problem with the phone service. We have called customer service several times, amounting to four or five hours, and T-Mobile's corporate response has been silence. Every phone call to customer service has ended with a promise that I would get a followup phone call or email. No call or email ever came. Kristian's behavior in the store does not seem to be an aberration; it is just a more abusive example of T-Mobile's apparent customer support strategy of "Do Nothing."

Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

Fixed my son's iPad quickly and for a very reasonable price. I would absolutely go back if the need…read morearises.

I maxed out the space on my Dell PC hard drive (Inspiron model - all-in-one). I was not able to…read moreadd any more programs or applications to the computer, and thought I would have to buy a new computer, even though the one I owned was otherwise running fine. Chris was able to swap out my old hard drive and install a new larger hard drive in the computer. I have tons of space available now and can add any amount of new programs and apps. I have been operating the computer for more than a month and a half now, and it works perfectly. Northampton Computer Repair did quality work at a very reasonable price.

Chris saved my laptop after I spilled seltzer all over it. I'm relieved and appreciative--and a…read morecustomer for life

I had a great experience here. My old phone was failing and Osiris got me set up with a new one for…read moreway less than I was expecting to pay thanks to an available offer. He was helpful, patient and kind.

total scam.... this is not a direct Verizon store. I sign up for a Verizon internet gateway and…read morepicked it up here. the next day I returned it. Verizon never had verification of returned device, did not cancel my service and no paperwork was given to confirm return just verbal confirmation. avoid like the plaque, the graft off legitimate Verizon service.