Where to start... How about they took my payment and applied it to another customer's account…read more They charged a total of $430.05 for serviced on another person's house!! Then they charged me another $526.00 for my service. This happened because Janice set up my wife's debit card as recurring payment to someone else's account. It took over 2 hours for Janice to realize that she applied the payment to the wrong customer. Also she argued that I was charged $125 for two service calls to program a digital timer. I have an analog timer. She was rude and abrasive when I demanded to speak with the owner or manager of the company as what they did could be considered fraud. I then noticed on my wife's account the charges caused 7 overdraft fees as we did not expect pool king to charge $426.05 to our account. I called back and spoke with the manager and he agreed that Janice really screwed up and that service through July was covered. Only it was not on July 6th I called pool king because I received a bill for June and July's service which I was not suppose to. After a lengthly and aggravating call with Janice I canceled my service. However the pool guy kept showing up. I only found out about it because the new pool company said he saw pool king come in after him on 3 separate occasions and asked if I was using them for just the jaccuzi. (I was not). August 13th I called again because I received another bill telling them I canceled my service, Janice did not cancel the service and in September I got another bill from them. In short these people are scum. Second. I will start with the beginning service. When the pool company came and serviced the pool for the first time I was charged for balancing the pool and initial start of service since the pool was green. Well they did not come back out again until 3 weeks later and the pool was green again. When I saw the charge for stabilization again I called to complain stating that we did not receive services that we paid for and it was their fault the pool was green again. They took off the charges. Third I was told I would need a new filter. I went and purchased a new filter. I noticed the filter I took out was one of the home depot knock offs that suck, and I always use Hayward. I left the old home depot filte out because I was too lazy to take it to the trash. A couple weeks go by and the filter disappeared. When I canceled service with Pool King the new pool service said I needed to replace my filter. Knowing this was impossible I opened the filter and saw the old home depot one there. The tech stole my new hayward filter and put in the old home depot filter. Do not use this company as it is a rip off and scam.

Update: 06/20/2019 - After forever of leaving my original review, the owner contacts me to tell me…read morethat he doesn't service the Ft Lauderdale area and either I have the wrong company or I'm leaving a "false" posting.... Excuse me? First, you should ask questions in a polite PROFESSIONAL way before you accuse me of leaving a false review. Yes, this company serviced my pool, or rather didn't service my pool the right way. I don't live in Ft Lauderdale, I live in Sunrise which is about a ten min drive from Davie. When I put in my zip code, many sites update it from Sunrise to Fort Lauderdale, I don't have a choice on that. And I can post a picture of the sticker this company left on my equipment to prove you did in fact come in. I can even pull out a bill from my garbage can that I just threw away that shows this company was servicing my pool. Since I have had a new company, not once, NOT ONCE has my pool even threatened to turn green. It's constantly a beautiful blue, so pool pump or weather being an issue? Excuses. And any time there's a problem with the pool pump, the guy tells me. Which is the right way to handle things. If I was ever more glad to have left a company, this is the one company I will never regret not using.

I couldn't be happier with the service I received. He did a fantastic job repairing the rust on the…read moreside of my above-ground pool, and the quality of his work exceeded my expectations. It's refreshing to work with someone who takes pride in his work and genuinely cares about customer satisfaction. I highly recommend his services to anyone looking for quality workmanship and a great overall experience. I would definitely hire him again!

We are finally getting things finished around our pool. Still waiting for the deck. Xavier and…read morecrew did a great job!

OJ & crew did an awesome job! I had my inground pool relined…read morewithout any issues. Nice work! Thank you!

Above the Rest Pools are the best! OJ and his crew are reliable and do a great job. They cleaned…read moreup daily and when they finished the installation left a spotless work area. He answered all my questions before, during, and after putting in the pool and even came back immediately when I thought there was a problem This is the second pool they have installed for me and I would happily use them again!

I really wanted to like this company because they started out great, but things quickly went…read moredownhill. After a few months, they began skipping services, which caused my pool to turn green multiple times. When I asked about it, they convinced me the issue was my filter. I trusted them and replaced it through their company--only to later find out they weren't being honest. On top of that, my technician kept trying to sell me used products, and every time I raised concerns, the office completely ignored me. I've never been offered a refund or even an apology. At this point, it's clear this company is run by con artists, and I would strongly warn anyone against using them.

We hired Guardian Pool, managed by David Fredericks, to renovate our condominium pool in Miami. The…read moreassociation paid a deposit of $24,500 for the project. For 13 months, Mr. Fredericks repeatedly assured us that the pool renovation would be completed. However, the work was never started. We later discovered that Guardian Pool does not hold a valid license to operate or perform pool work in the City of Miami Beach or Miami-Dade County. Despite this, the company signed a contract with Normandy Shores Condominium Part II, Inc. to perform the renovation. We have requested a full refund of the deposit, but Mr. Fredericks has refused to return the full amount. Instead, he began issuing installment payments toward the down payment without authorization from the association. I question what you would call a company that knowingly signs a contract to perform work they are not licensed to do within the city or county--this appears to be clear fraudulent conduct.

Received service from Alex yesterday afternoon who repaired the plumbing for the pool pump. Quick…read moreand efficient!! He used the proper parts (same repair done several years ago by a different pool store and it was inadequate). We plan to renovate our pool next year, we asked him a multitude of questions and he patiently answered them all. They are our new pool repair store!

We bought a new Hot Tub and the sales Rep Joe Z gave us Zach's name from South Florida Hot Tub…read more He was great and went above and beyond for us! We had a 1993 hot tub that needed to be removed AND we had a new hot tub being delivered within the month. Zach did a sight inspection for us as well as sent over Brandon and Dorian who picked up our old hot tub. They were great and very helpful and gave me some helpful hints on preparing for out new hot tub. And when they came to deliver the new hot tub -- Zach sent over Brandon, Dorian and Chucie who were great! Super Customer Service and totally took care of the customer!! I highly recommend this company as they are TOP NOTICE Customer Service. They told me when they would be out -- they called and were on time! They were very efficient, kind and courteous and I could not have asked for better Customer Service!!!! In South Florida, you CANNOT Find good Customer Service. But this company gave GREAT Customer Service and I want people to know this!! They are the REAL DEAL!!! Thanks for the great service!! -Rick

Best pool plaster Contrator in south Florida hands down. Most honest people in the industry…read more David Flores is by far the most detailed person when it comes to renovation on pools and spas. They honor there warranties and have tremendous customer service. Can't go wrong when you hire Dr. Concrete Finishing to do your pools renovation needs.

This company also uses the name dr pool or dr pools of miami…read more This was the worst experience possible. From the first day they were supposed to start they didnt show up and didnt call. Every aspect of our pool remodel was done incorrectly. The coping was installed sticking up 4 inches in spots . They grouted the tile before the thinset on the tile was dry and the grout cracked. They installed the skimmer incorrectly and it is crushed on both sides . To fix this they cut the door with a grinder and it looks like it's going to crack. They didnt prepare the pool surface or clean it properly before the plaster. There are waves in the plaster and they over did the acid wash at the end. They pitted the surface of the pool with the acid and the pool takes the skin off the kids toes. It's like walking on 80 grit sand paper. They didnt cover the drain when they demolished the pool and washed all the debris into the drain pipe. When we turned on the pump the lines were clogged and the brand new pump was damaged by the debris. They broke the screw off for the light and installed a rigged screw with a washer on the back. The light fell off and was laying in the bottom of the pool. They took a grinder the the sides of the pool and made it worse trying to fix it. The response to every concern we had was ignored and the entire pool needs to be demolished and redone. The pool is now leaking 4 inches of water per day. These people aren't coming back and will not repair anything correctly. I hope this review saves someone else from making the mistake of hiring this company.

I've been using Sadan for pool service for close to a year. I've had no issues with the service…read more I'm thankful that he took the time to set up my new salt water chlorinator and my pool has remained clean the whole time. He's been respectful whenever he comes to my home. Aside from keeping the pool clean he always closes the fence when he shows up and has never bothered us.