Kate was great and very helpful getting an order shipped that had been delayed as well as providing a small discount for the delay. Very easy to communicate with and quick and helpful service. read more

100/100 exp really appreciated the effort of each team member to make sure I got everything i needed

On several occasions when I log on to Tennis Express I have found several items on clearance for myself and my 6 year old grandson. My last order I found a great deal on K-Swiss and Yonex mens shoes. I also found an Adidas shirt for my grandson. All items were on clearance and were a great price and quality. I will continue to shop Tennis Express online for future items. read more

Made the mistake of purchasing tennis shoes without the ability to exchange or return. Although the size is correct, I'm not able to use them due to the shoes running small. Very frustrating and disappointing. read more

I come here often for the various clearance sales and to demo test racquets. They have a full pickleball and tennis court and all apparel and gear you could need! Their staff is fairly kind but very knowledgeable about their products! Would definitely recommend if looking to get into the sport, dust off old skills etc. read more

Tennis Express - Sporting Goods Near Me - Houston, Texas

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Had a problem with an order but Sophia was outstanding in resolving the problem providing a favorable outcome and experience. Excellent customer service. read more

Always have the best prices compared to other tennis stores. They have a large variety of Nike tennis products and apparel which is hard to find. read more

I recently purchased some Nike Vapor tennis shoes and they are still on the way. Today I received an e mail that the shoes are on sale. I e mailed the customer support to let them know about the price drop and asked if I could get a refund for the difference. Manuel replied very quickly. Saying that they would credit back my Visa with the difference. Thanks, Manuel, for the quick reply and the excellent customer service! read more

Ishmail was incredibly helpful in finding a new pair of shoes. The staff is attentive and polite.

Amazing service and professional service. We are regular customers. We've bought rackets , shoes and clothes .

As a casual tennis player, Tennis Express is a shopping paradise for me. They have all the rackets, clothes, and shoes you could possibly need to go out and start hitting. I love that they have an indoor court for you to demo their rackets! I got a Wilson Blade from here a while ago because of a trade-in special they were having and I was very happy with the level of service received and the stringing. I also enjoy getting shoes from here. The workers are happy to answer any questions you have regarding shoes and will bring out as many boxes necessary for you to try. The only complaint I have is their shoe "benches." They are super tall for no reason and make putting on shoes incredibly inconvenient and difficult. I think they should replace them with lower seating to improve the customer experience. Other than that, definitely stop by here for all of your tennis needs. read more

Tennis Express - Entrance - Sporting Goods Near Me - Houston, Texas

I recently purchased a racket from Tennis Express and had a great experience. Their selection and shipping were excellent. I forgot to use my discount code and sent an email to customer service. Sophia immediately got back to me and applied my discount. I also found a very useful Tennis Racket Advisor tool online that helped narrow down the right racket based on my playing style before ordering. Made the buying process much easier. https://salesagent.extenderware.com/?tenant=extenderware.com&launch=sa-TPtVVepg read more

My order was placed on June 23rd with delivery promised for June 25th, only to find out it has not even shipped. No notification or explanation for the inexcusable delay. I would not recommend Tennis Warehouse to anyone. read more

The chat assistant, Kate, was very helpful in directing us to the proper size and color shoe we wanted and very efficient in getting our order completed read more

Great customer service. Marin was great, he was very knowledgeable. I am fairly new to tennis, he help me with a new racket and strings.

Sean was helpful and patient. I like that he provided me with options amd allowed me to use the demo paddles while I made my selection for a true feel. Great service and that's what customer service should feel like for all consumers read more

always helpful and knowledgeable team. My favorite store. same day stringing available and a big plus is free labor with 2 bought racquets. what's not to love here. read more

Sophia was a pleasure to work with during a messed up order ( the mess was on my end).

Excellent customer service! Both Jazmin and April are fantastic. They were very accommodating with returns. Thank you!!

Had ordered tennis racket and had to return first one due to damage it had. Second one came in and came in damaged again. Quality control is poor. Service is also poor. I had to wait to get in touch with representative for more than 15 minutes. I should've listened to others about their experience. read more

I've been needing a tennis bag for my stuff, and Kate helped me find a great item on sale.

Great service, awesome selection all at a great value ! We highly recommend ! Five stars !!

luis was impressive. I felt valued as a customer and will continue to be faithful to tennis express! Thank you LUIS.

Tennis Express was what I need in order to get a couple of tennis rackets restrung. They are located right outside of beltway 8. They have plenty of free parking. The cost to string each racket is $20.00 each. A bit costly but hey I needed to have it done. I left the rackets and went back the next day to pick them up. The service was good. read more

I want to call out Sophia for the excellent customer support. She really kept the customer's needs first and made the whole experience easy to handle. My wife wore the shoes once and realized they didn't feel stable, while the smaller size felt too tight. After we checked with Tennis Express support, they reviewed the pictures and provided a full refund, with which we were able to buy another pair from Tennisexpress that worked well. read more

Ordered a pair of On Roger Pro 2 sneakers. Received them on time. Tried them on and they felt fine. Wore them for about an 30 minutes going from home to the tennis courts, and started to feel pain at the 5th metatarsal. I Googled the sneakers to see if it was me or others were experiencing the same issue. There were already several posts about the same issue. I contacted T.E. and asked if they could provide the contact information for On USA so I could provide feedback about the manufacturing defect. They said they didn't have a contact for me to call. The rep said if it was uncomfortable to simply return the sneakers for credit. I returned the sneakers and received an email that they were charging me a 20% restocking fee because the shoes were not clean. I contacted CS and explained the email I received never indicated I needed to "clean" the sneakers. Otherwise, I would have. After going back and forth with the rep and her "Supervisor", she agreed to give a full refund because of the email I received that didn't mention or require I clean the sneakers. I figured they were going to send them to On for inspection. read more

Tennis Express - Inside view where the hard plastic or rubber rubs on the 5th metatarsal. - Sporting Goods Near Me - Houston, Texas

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Joel helped me on the phone wiht a cancellation issue, he was very easy to talk to and helped me, very satisfied.

If you're looking for a top-notch place to meet all your tennis needs, Tennis Express in Houston is hands down the place to go. We live about 45 minutes north of Houston, but after our son's tennis coach recommended it, we decided to make the trip, and it was absolutely worth it. My son, an eighth-grader, has become a huge fan of tennis over the past year, playing outside of school, taking lessons, and really committing to improving his game. His coach suggested upgrading from his basic $30 racket, which he'd been using since we bought it at a sporting goods store. Little did we know how complex the world of tennis equipment could be, but Tennis Express guided us through everything with expertise and patience. When we arrived, Tennis Express didn't look like much from the outside--it's in a business/warehouse-type building that doesn't scream "storefront" at first glance. However, as soon as we walked in, it was clear that this is a haven for tennis enthusiasts. The store is massive, with every possible tennis item you could imagine. They even have tennis courts where customers can try out rackets, which was amazing for our son. As complete novices, my wife and I didn't have a clue where to start. We were browsing around, looking a little lost, when one of the staff members came over and asked if we needed any help. We explained that our son needed a better racket and mentioned that his coach recommended the Head brand. The staff member immediately knew what to recommend and explained the differences in various models, why Head was a great choice, and how each racket could affect my son's gameplay. We also learned about stringing, something we'd never considered before. In our minds, rackets came pre-strung, but Tennis Express offers customization to match the type of string and tension with the player's needs. They were running a special where, if you spent a certain amount on a racket, you could get the stringing done for free. They even helped us pick the right strings based on the type of movement and control our son wanted, a detail we wouldn't have known to ask about. The staff let him pick a color for the strings, which was a fun and personal touch. Since it was busy that day, they offered us the option to either wait or come back later after they finished stringing the racket. We decided to explore the area and grab a bite to eat while they worked on it. When we returned, the racket was ready, strung and customized perfectly. They took him over to their indoor court area and encouraged him to hit a few balls to see how it felt, making sure it was just right. The entire experience was excellent. Tennis Express has an incredible selection of rackets, clothes, shoes, and other equipment, and the staff genuinely know their stuff. You can tell that they care about matching each customer with the right products, whether you're a seasoned player or, like us, just learning the ropes. The atmosphere was bustling and vibrant, with people of all ages shopping for gear or getting advice. Overall, we couldn't be happier with our experience. We'll definitely be back to Tennis Express for any future tennis needs, and I'd absolutely recommend it to anyone, even if you don't live in the immediate Houston area. The drive is worth it for the service, expertise, and selection they offer. If you're a parent of a young tennis player or a tennis fan yourself, this is the place to go. Five out of five stars! read more

I just want to let you know that Sean was very helpful with helping me select the right type of pickle ball shoes . He was so patience , knowledgeable and professional in explaining the qualities of the product that this venue sales . I would definitely come back and also recommend my teammates to come here and speak with him so that they will get the same professional customer. Service that I received. read more

DON'T EXPECT TO RECEIVE A CREDIT CARD CREDIT FOR RETURNED MERCHANDISE! I have ordered and received numerous items without issue but recently ordered a pair of pickleball shoes, they arrived, I realized they were not what I thought, I immediately put the one shoe I had taken out of the box back in the box, resealed, secured a return authorization same as received and dropped returned off following day at Fed X location. I received a email communicating to call about my return. Sara at the return department stated that the shoes were not in new condition and I could only get a store credit. I only had one shoe in my hand for less than a couple of minutes, not sure how that made them not new. I don't liked being lied to. I finally accepted the store credit, have used it and will no longer be a customer of Tennis Express. read more

The good news is that the online operation will always take your money quickly. The bad news is when you actually want the item. Tennis Express was once reliable online and in person. Now, only go in person. The online site has devolved into a black hole on anything with low inventory. If you decide to gamble on a low inventory item - and you should not - you will have a devilishy difficult time after they take your money with no intent to fulfill. Just a warning. I had to send two notes in a row to my credit card company when they wouldn't take any action. read more

Failed to ship order and eventually cancelled. Days of delays and no shipment--after I inquired, they just cancelled. No explanation.

I'm a loyal customer and have ordered and received items without issue in the past but this time my shoes were sent via FedEx without a signature requirement. Now my shoes have not arrived but FedEx says they delivered the package with just a picture of my gate. I think it's ridiculous that there's so much back and forth with little regard for the consumer. I've bought multiple shoes and even my tennis racket from Tennis Express but this experience has really turned me off. read more

Tennis Express - Sporting Goods Near Me - Houston, Texas

Good selection but poor customer service. I had a pair of shoes for about 1 month playing once a week and a chunk of rubber came off. Takes 3-5 weeks for them to evaluate due to COVID-19 restrictions. This is May 18 2024? I plan to buy products from another company that has better policies. read more

Tennis Express - Sporting Goods Near Me - Houston, Texas

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Demos were on time and since they arrived on a Sunday, they gave me an extra day to test them out. Loved the paperwork that came with the demos showing how they are strung. It gave me an idea of what strings to use for that particular racket which helped me choose when ordering my new racket. Once I found the racket and strings I loved the most, the shipping was quick allowing me to play with the new racket right away. I am very happy with the demo program and shopping experience. And will definitely be going with Tennis Express again in the future. read more

They have the worst online purchase policies! They make returns so difficult and keep you on the phone for over 15 minutes for a simple return to get a return label. They have all these rules for exceptions of returns and applying coupons they send you. They will tell you one thing one day and then tell you another thing the next week. I would never buy from them again and I've been a customer for decades and not realize why I seldom buy from this company because my memory waned over the many years.. I probaby had a bad experience over a decade ago and stopped buying from them and then tried buying from them again since they solicited me online.... even on What's App. The other tennis stores like Midwest Sports and Tennis Warehouse have MUCH better customer service online, they do not take forever to approve a return label, and products are usually less expensive and better stocked in those stores anyway. I also can't stand the way TE advertises discounts for certain products and when you get to the webpage, they don't even identify the size of the shoes or apparel until you put the item into the cart. The management must be control freaks since they do not give any lateral decision making ability to the telephone reps. They have to put you on hold for every little nuance such as combining orders for returns into one box, approving a discount code, etc... no wonder they have meek sounding telephone reps and supervisors who are in a quandry of what to do on every single situation. The management doesn't allow their staff to use their own brain. I would guess that this company out of all the online tennis stores will go downhill and out of business within the next 10 years. read more

Came in for same-day racket stringing (only an extra $5). They said it would take an hour and it only took 45 minutes! Excellent service, I just walked around the store while I waited and appreciated that no one tried to sell me on anything - just asked if I needed anything! Cannot wait to keep getting my rackets strung here and buy some new ones soon! read more

I went to Tennis Express on a lark. I was looking for shoes that would work for both tennis and pickleball. I hadn't played in over 10 years and was looking for a site that offered varying products for my size 14 feet! Great selection and information along with prompt service is what I received. Highly recommend Tennis Express to newcomers. I will be a repeat customer. read more

Great shoe, great selection, great value ( they were on sale) and very quick shipping. Satisfied Customer read more

Comfortable tennis dress but make sure that you have shorts to wear with it - doesn't come with shorts! Very flattering on - Shipped quickly - It's on sale now; wasn't when I ordered . . , read more