I was referred to Ten Dental by my dentist, but unfortunately my experience with them was very negative. I went to both the Balham and Clapham branch.
First, I was booked in with the wrong type of professional. That ended up being a waste of time and caused delay in my orthodontic treatment, but one mistake is no big deal. Unfortunately there's more.
I was then booked in with the right professional and charged a full fee, because this was the second consultation (even though they had made a mistake).
This professional thoroughly examined my mouth, and then while we were talking he asked "you don't have any wisdom teeth left, do you?". That was very concerning since I have a clearly visible wisdom tooth.
Of course I wasn't going to work with this person, so I booked in with another specialist and paid the price they quoted.
Then, two days before my appointment, they asked me for more money (about double what I paid) and refused to see me without the extra payment.
You can't quote a price and then ask for more money after the patient agrees, so I asked for a refund.
I also asked to speak to the practice manager and after 10 days I haven't been contacted.
This has also caused months of delay in my orthodontic treatment. read more