Image dental clinic:
Had voucher from wowcher and this is what happened:
Went to see dentist, there were building sites close to the surgery, tracks blocking roads - I was 5 minutes late, they did not take me and wanted from me £25 cancelation fee....
I contacted wowcher - they contacted them, however did nothing, this trip cost me my voucher + congestion charge, petrol and time! I said that I would not pay £25, I was late 5 mins!!!!!!!!!!!
Do not book anything through wowcher, it is dodgy....Is it to cheap to be truth - rather pay more and get proper service!
I was 5 mins late. When I phoned them - there was 48 hours cancelation fee - they told me.However I did not cancel my appointment, I was 5 minutes late - and I let them know that I was running about 5 mins late!
I got this reply from wowcher:
We have received an email from Image Dental Clinic in relation to your recent complaint, they have rejected your refund request for the following reasons missed appointment.
Due to this we cannot arrange a refund for you and any further correspondence will need to be addressed with Image Dental Clinic directly.
They can be contacted on reception@imagedentalclinic.co.uk or 020 7580 5339.
http://www.imagedentalclinic.co.uk/
Then I did research about the dentists - the principal - she doesn't have enough experience, not enough studies. My normal dentist has got years of experience, he is one of the best. Maybe is good that they did not take me - I would wonder what they would have done - as I needed to clean my teeth, I need dental implant. I rather pay more after this experience and I know what I am paying for and know that he does brilliant job.
Here is more into this:
From: wowdirect@wowcher.co.uk
Good Afternoon
Thank you for your email. The clinic have advised that you were in fact 30 minutes late for your appointment. You contacted them at the time of your appointment and advised you would be 5 minutes late, they agreed to hold the appointment for 5 minutes but they could do no longer due to ensuring there was no delay fro follow on customers. You then called again 5 minutes later to advise you were approx 10-15 minutes away at which stage they advised they could not see you. You arrived at the clinic 20 minutes later requesting to be seen however they reiterated that this was no longer possible and as this was classed as a Did Not Attend appointment a cancellation fee would be applied.
As I am sure you can appreciate the clinic is extremely busy and there is very little lea way to hold off appointments for late comers whether this be within their control or not. They cannot provide only a partial service as you suggested in your Live Chat as this contravenes there contract with Wowcher.
I am afraid that as your delay does fall in line with the clinics cancellation terms I cannot refund you however I am happy to credit your wowcher account with £25 to cover the cost of the appointment and any additional charges you incurred.
I have applied this today and you should have received an automated email confirming this.
Kind Regards
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ME: It was 5 minutes!
This is rubbish what they are saying!
They have made a big mistake and now they are twisting the truth!!!!
I do not care anymore, I have already written some reviews and I will do more. I am not going to buy anything from your website and I will let my friends know about my experience.
Regards
______________________
ME: Hi,
also I would like to add - I did not pay £25- I refused to- and I repeat, I was late 5 minutes!!!! I can prove it - my service provider and I believe that they are cctv cameras on that road.... But this would be too much hassle...
I refused to pay £25 and I lost my £16 voucher.
Congestion charge, petrol from East Grinstead to London and back.
My appointment was 13:15, I phoned them 13:09, then 13:20 - I was outside calling them, whether they were going to take me or not. I wanted to know whether to pay parking or just to go home not wasting anymore time and money! They cancelled me 2 times and |I got finally through at 13:24 - about 10 minutes late!
I cannot really believe that they responded that way!
This says a lot about them - and I will write more reviews! read more