I went to Mattress Express on a weekday. It seems like everyone in my neighborhood located off…read moreMineral Spring buys their mattresses from Bill. This man is well-spoken and explains everything simply and clearly. He does not "upsell." He asks about your needs and explains about the least expensive to most expensive mattresses and how each mattress's features differ. I told Bill I was in agony because of my neck and back and I thought it was probably because of my old mattress. I purchased the second most firm king-size mattress and foundation along with two specialized pillows for neck pain. I have now slept two nights with my new mattress and pillows and my pain is already diminishing. The mattresses were delivered on the date promised and my old mattress and box spring were taken. The two men who delivered my mattress were very personable. Actually, they were downright charming. They took away my old mattress and foundation and delivered and set up my new one quickly and meticulously. They made sure I was completely happy with the set-up. I understand now why my neighbors speak so highly of Bill and Mattress Express. This is an exceptional, local small business with a very knowledgeable and personable owner. The store offers a wide range of choices and price points. In a word - Mattress Express is OUTSTANDING.

Ever so grateful for Bill's professional and expert services as he helped my elderly Mother choose…read morea new mattress. A total God sent blessing indeed! Not only was her comfortable new mattress delivered on time, they took away the old mattress! A complete service that eased my Mom's burden greatly. Prayers were answered and customer service and product could not have been better with price points that fit perfectly.

I love Bobs Furniture, I really do but there protection plan sucks. I went back on my word from…read moresome years ago and I purchased a new couch from there. That was almost five years ago. There is a tear on the back of the couch that the cushion rest against(on the seam). I reached out to the warranty people and like before they said they couldn't do anything about it. I went to the store. They have started working with a new warranty company. They told me to try and see what happens if they could help. I reached out, they had my info in there system... according to them they denied my claim !! And it says they fix tears. What is the sense of having and/or buying a warranty if it's going to get denied. My warranty is up this September. I'm so done with this.This is the first time I had to put in a claim. This is ridiculous. People don't waste your money on the warranty/goof proof because it seems anyway they can get out of fixing they will!!!

Mike T was my salesperson in Warwick. Mike had exceptional customer service! Very happy with the…read moresale!

Sales person was a good one, monitored the new arrivals until…read moremy couch came in, then called me with choice of colors. Bought the couch with a military discount plus the sale price from when I first inquired. Great overall transaction!

Horrible company. Ordered furniture in October. Selected December 6th delivery…read more Dec 6 comes - No delivery, no call, no email. For 3 consecutive weeks I call them and ask where my furniture is "it should be here by next week." I had enough of their incompetency so I email them to cancel my purchase. Of course they don't respond. So I arrive at the store Dec 30, cancel my order and am told I will receive a refund in 3 days. Its been 8 days, no refund SCAM of a company. LIARS, dishonest. Do not shop here. Much better honest companies with better furniture out there.

I'm really disappointed I have to write this review, but people need to know they're people out…read morethere who will take advantage. Last year I gave this company 5 stars on their Google page (Layla wa salesperson) I bought 3 rooms of furniture that I love. I liked it so much I decided to go back to buy a sofa for a friend as I had credit available to help them out. I found a sofa, sent a photo-it was a "YES!" Sofa was listed as $799 with tags indicating it was "Jedi". The salesman said he only had the floor model and noted a small inconsistency in color (it was hardly noticeable) but there would be no discount (weird, but ok) I went to pay but had forgotten my card/ID, so said I would return after work with a friends van. I happened to look online for measurements only to find the sofa I looked at in the store was called "Booyah" not "Jedi" with size and a $200 price difference. I was thinking, great now maybe I can buy my friend a coffee table or something. I went back to the store with screenshots of their website to show the correct sofa. The salesman adamantly refused to look, insisted that it was the jedi.... Even though it clearly was not because there's a difference in color and pillow pattern.... And then had the balls to say 'it doesn't matter anyway they're the same price" When clearly they are not. I drove an hour away to another store and it was confirmed I was 100% correct, but they did not have the sofa in stock....I left and ended up at Ashley Home Store...paid $900 for a sofa but wasn't lied to.

They are NOT customer service friendly at all. Rude salesman. I would NEVER go back there again…read more Condescending salesman caused me to cut my shopping spree short because I already knew I did not want to give this man a one cent commission!!!

Steve, the former owner, was most helpful in picking out the perfect chair for my husband. The…read moreprice was right. It was delivered the next day. I will go back if I need anything else. Tara Granahan was right!

I bought a dinning room set to have it fall apart in a week. The chairs had small chep nails no…read moreglue. It was junk. They said it was our falt and would not do anything. They or con arts and sale junk. The nails were bearly in the arms and legs. Junk

I have done business with all the local furniture stores in my area, but when I went mattress…read moreshopping recently every store I visited had some sort of a gimmick and each store was more expensive than the next. Feeling frustrated and overwhelmed I stopped into FCC by recommendation of a friend. I was pleasantly surprised by how big the show room was and by how many displays they had available for viewing and testing. The sales associates were polite and professional and showed me exactly what I needed. I didn't feel pressured and they made me feel like a valued customer. I also want to note that they offer next day delivery which was helpful since I have a hectic schedule. The gentlemen who delivered my furniture were very polite, professional, and quick. I'll definitely be visiting FCC again for any future furniture purchases.

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Purchased a mattress and scheduled my delivery online. When I received my delivery time it was not…read morevery convenient so I tried to reschedule and was told that I couldn't that the truck was loaded and to refuse the delivery and reschedule. I did that the following day when I spoke with the driver after explaining why and he said to contact the local store and reschedule. I called the local store about an hour after the attempted delivery and was told they couldn't help me because the order was locked to call back in the morning. I called back this morning and they attempted to reschedule the delivery but when they tried to reschedule it for this Sunday the computer wouldn't allow them to and offered a date that was a week later as there was a "stock issue with the mattress I had paid for ". Long story short, someone sold my mattress that was paid for to someone else and if I wanted the mattress I would have to wait. I ended up canceling the mattress order and reported Mattress Firm to the BBB.

Been five months disabled and can't afford regular price Stearns and Foster Estate Queen mattress…read morehowever the salesperson informed me that I New Jersey outlet has it in the wearhouse. HOWEVER since different location won't transfer! I totally frustated it tried calling corporate never able to reach

So, I made a mistake and forgot to ask for a low profile split box spring since, I am rather short…read more I texted Joe to see if I could purchase one because the standard one is just too tall. Joe immediately offered to get me the low profile version for no charge! Talk about great customer service!! Thank you!!

They sell garbage mattresses. Run ‍ away. And they give you the run around when you call in about…read moreusing the warranty.